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javmen

problem in windows xp

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:o:o I have a problem with a customer. They use a unattended CD-ROM to instal windows Xp with SP 2 included, install kav works fine but when i restart the PC it show a bluescreen like showed in image .

 

Solution was reinstall Windows XP

post-3375-1123871689.gif

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Next time reboot in safe mode and then uninstall KAV, if KAV cause bluescreen. ;) Try to scan for viruses in safe mode, maybee is virus who cause this bluscreen.

 

Regards,

 

Iztok

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