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dkistner1111

Adding Mac to different 5-device Total Security

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Okay, I'm two hours into trying to get Kaspersky Total Security installed on my MacBook Pro (El Capitan 10.11.6). I have used the uninstall tool to completely remove the older version and been careful to download the new version (with a Windows device already in use but supposedly compatible with Mac and Android), but each time I install it, it reverts to the older Mac-only license that has just expired. This is the third time I have done this, and each time it gives a window saying it has expired (the older version I don't want to use anymore). I tried to download the system tool to be able to provide information, but it's only for Windows. This is infuriating. See screenshot, and please help me. I don't have time to dick around with this all day!

 

post-618405-1485436495_thumb.jpg

 

 

Edited by dkistner1111

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Welcome. Any better if you click on Verify subscription status?

 

If this issue is not readily resolvable, please send a request to Technical Support via My Kaspersky Account

 

 

Just did. No love. Sending a request to Technical Support. Thanks for providing the link. Kaspersky needs to make it easier to find the information we need to troubleshoot problems like this.

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