W3140 Posted December 25, 2016 Using KSC v17.0.0.611©, my secure connection drops periodically. I have all settings to automatic (notify when enabled), so I'm presuming if WiFi recovers from a drop, KSC will automatically reestablish a secure connection. Am I correct? If not, what other settings can affect (re)establishing a secure connection? Share this post Link to post
W3140 Posted January 6, 2017 Welcome to W3140 All the Kaspersky users are getting use to this New feature. So open this link: https://support.kaspersky.com/12665 and read through the option "Possible Secure Connection issues" may help you Appreciate your input. I had already gone through all available documentation before raising the issue in this forum. Subsequently, I've raised this issue with technical support and provided them with various traces, as well as GIS report. There were some unpublished conflicts with other software, which I've removed from my system; the problem persists. I've also run emulation trials by deliberately stopping the WiFi connection; KSC does seem to recover from that scenario when WiFi is re-established. What I can't emulate is a fault at the KSC/VPN remote server which, I suspect, is causing KSC not to automatically re-establish a secure connection when the remote server fault is cleared. This may or may not be an issue if the remote server location is set to automatically select. In my case, this is not an option; I need to specify USA (or any other country setting), so that mail servers and financial transaction servers don't balk at requests from unexpected IP addresses (a potential security breach). In parallel, I've also enabled KSC on a virgin Win10/Surface 3 system with no application software installed. The problem arises there periodically, too. I'll advise the forum if/when a solution is found with technical support's assistance, of course. Share this post Link to post
W3140 Posted January 25, 2017 An update from Kaspersky Technical Support regarding this issue that I received yesterday (24Jan2017): "Based on our Tier 2 Technical Support, please wait around 1 week until Technical Release of 2018 will be released and recheck the issue? According to provided logs after network got disconnected KSDE cannot reinitialize connection and remains disabled. This issue most probably will be fixed with new version but it's not available yet." I'll update further when I've received and installed the update. Share this post Link to post
frienddd007 Posted February 1, 2017 An update from Kaspersky Technical Support regarding this issue that I received yesterday (24Jan2017): "Based on our Tier 2 Technical Support, please wait around 1 week until Technical Release of 2018 will be released and recheck the issue? According to provided logs after network got disconnected KSDE cannot reinitialize connection and remains disabled. This issue most probably will be fixed with new version but it's not available yet." I'll update further when I've received and installed the update. I cant conect too to the secure conection.It said my code was blocked too. This is a VPN or not? Kaspersky sell some VPN? Share this post Link to post
Berny Posted February 1, 2017 It said my code was blocked Welcome , can you please provide a screenshot from this error message. Share this post Link to post
W3140 Posted February 4, 2017 An update from Kaspersky Technical Support regarding this issue that I received yesterday (24Jan2017): "Based on our Tier 2 Technical Support, please wait around 1 week until Technical Release of 2018 will be released and recheck the issue? According to provided logs after network got disconnected KSDE cannot reinitialize connection and remains disabled. This issue most probably will be fixed with new version but it's not available yet." I'll update further when I've received and installed the update. Received notification from Kaspersky Technical Support on 3 February, 2017 20:13, that Technical Release 2018 has been delayed and "is expected to be available within the next week or so". Share this post Link to post