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File Level Encryption Enabled Windows Crash [In progress]

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Hi,

 

I am using Kaspersky file and folder level encryption unfortunately my system Windows crashed. I rebuild my system and now my encrypted files are inaccessible. please help how I can access my encrypted files.

 

Thank you!

 

 

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Hi,

 

What version of KSC and KES do you use?

 

I rebuild my system and now my encrypted files are inaccessible

Please describe what you`ve done with more detailes.

 

Thank you!

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Hi,

 

What version of KSC and KES do you use?

KES 10 SP1 MR2 and KSC 10.2.434

 

Please describe what you`ve done with more detailes.

our system team rebuild windows OS after system crash. now user want to access his encrypted files but access denied error. I create a policy in KSC to decrypt all encrypted files but it throwing same error. please guide how I can fix it..

 

for more details snaps are attached.

 

 

Thank you!

 

post-450487-1470130711_thumb.jpg

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Hi,

 

What version of KSC and KES do you use?

KES 10 SP1 MR2 and KSC 10.2.434

 

Please describe what you`ve done with more detailes.

our system team rebuild windows OS after system crash. now user want to access his encrypted files but access denied error. I create a policy in KSC to decrypt all encrypted files but it throwing same error. please guide how I can fix it..

 

for more details snaps are attached.

Thank you!

post-450487-1470131247_thumb.jpg

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Is it true, that these files are located at some non-sysnem disk?

Is your new system does have netwok agent instaled and connected to KSC?

 

Thank you!

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Hi,

 

Is it true, that these files are located at some non-sysnem disk?

yes, reside on both secondary and primary disks. he copy these files from secondary disk to system disk on his desktop to open but still access error.

 

Is your new system does have netwok agent instaled and connected to KSC?

KES with full components installed, AES Module and Network Agent are also installed and communicating with KSC.

 

Thank you!

Edited by Rizwan Mughal

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I have a question..

if I am using file level encryption and my system crashed i rebuild my system with new windows can I access my encrypted files?

 

Thank you!

Edited by Rizwan Mughal

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I have a question..

if I am using file level encryption and my system crashed i rebuild my system with new windows can I access my encrypted files?

 

Thank you!

Hi,

 

Please use the following article.

 

Thank you!

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