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itaye@newage.co.il

i cant activate applications like whats app

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I have no more ideas, rather than adding to exclusions.

 

Please contact Tech Support, as indicated in item #6: https://support.kaspersky.com/us/9915#block6

 

Please submit traces:

 

1) Pause Protection: http://support.kaspersky.com/10021#block0 - the article might be used for the version 2015

2) Enable Tracing: In the bottom left corner of the main Kaspersky Window click “Support” ->“Support Tools", "Enable Traces" on Recommended trace level.

3) Reproduce the issue

4) Disable Tracing

5) Send us the resulting traces

6) Resume protection: http://support.kaspersky.com/10021#block1 - the article might be used for the version 2015

 

A detailed tracing guide is available here: http://support.kaspersky.com/11139#block1

 

Traces are *.log files with a specific name:

 

[Product].[Version]_[Date]_[Time]_[Random].[Type]. For example:

 

* KAV.15.0.0.463.**_**.**_***.SRV.log.enc1

* KAV.15.0.0.463.**_**.**_***.GUI.log.enc1

 

Please note that we require both GUI and SRV traces.

 

Please upload traces to our FTP: http://support.kaspersky.com/faq/myaccount#section2 or to any freeware file-hosting service and submit a download link.

 

If possible, please pack traces in an archive with maximum compression.

 

 

 

hey i have the same problem! i cant activate applications like whats app can you specify the solution?

very important

 

 

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Please provide more detailed description of the issue.

 

Please pass your mouse cursor over the red K tray icon and tell us the full, complete name and version number of your Kaspersky product.

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Please provide more detailed description of the issue.

 

Please pass your mouse cursor over the red K tray icon and tell us the full, complete name and version number of your Kaspersky product.

 

 

network agent 10.3.407

EP security 10.2.4.674

 

 

it probably was the web anty virus

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network agent 10.3.407

EP security 10.2.4.674

it probably was the web anty virus

Hi,

 

Could you please provide more detailed description of the issue.

 

Thank you!

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