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      Долгое сохранение сообщений || Delays while posting   09/20/2017

      По техническим причинам возможно визуально долгое отправление сообщений на форуме. Фактически ваше сообщение публикуется мгновенно - долго отрабатывает графика. В случае подобной ситуации, пожалуйста, сначала обновите страницу (F5) и проверьте, появилось ли ваше сообщение. Не пытайтесь сразу отправить его заново.  || Due to some technical reasons visual delays are possible while message sending. Actually your message is published immediately - just interface works long. In such case, please, do not re-send your message immediately! Press F5 to reload the page and check if your message/topic is published.
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Vitaly Kravtsov

Information for support

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Dear users,

 

In order to decrease the time of incident analysis and reduce the number of posts in topic, please kindly read this section carefully and provide us with required information.

That will allow support not to ask additional simple questions and to save your time:

 

Contents:

 

1. Problems with Kaspersky Endpoint Security (KES);

 

2. Problems with Kaspersky Security Center (KSC);

 

3. Problems with Kaspersky Security For Virtualization (KSV);

 

4. Problems with Endpoints for Linux;

 

5. Problems with products for MAC OS;

 

6. Problems with Mobile Device Management (MDM);

 

7. Problems with Products for Mobile devices.

 

 

If you have some troubles while uploading files on forum, please kindly ask KL representative to provide you with FTP account.

You will receive credentials from KL CentralSupport account.

 

If you have any suggestions how to improve this topic or you have find a typo or mistake, please kindly inform me via private message.

 

Best Regards,

KL Technical Support

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1. Problems with Kaspersky Endpoint Security (KES)

 

Required minimum of information:

 

* GSI http://support.kaspersky.com/general/dumps/3632

 

* Event logs (Kaspersky, Application, System)

 

* Configuration (if KES is not under policy) or policy export;

 

* Detailed problem description and reproduction scenario;

 

* Information about KL product build number and installed patches.

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2. Problems with Kaspersky Security Center (KSC)

 

Required minimum of information:

 

* Detailed problem description and reproduction scenario;

 

* Information about KL product build number and installed patches;

 

* Event logs (Kaspersky, Application, System) from computers-participants.

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3. Problems with Kaspersky Security For Virtualization (KSV)

 

Required minimum of information:

 

* Detailed problem description and reproduction scenario;

 

* Information about KL product build number and any modified modules provided before.

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4. Problems with Endpoints for Linux

 

Required minimum of information:

 

* Detailed problem description and reproduction scenario

 

* Information about KL product build number

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5. Problems with products for MAC OS

Required minimum of information:

 

* Detailed problem description and reproduction scenario;

 

* Information about KL product build number.

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6. Problems with Mobile Device Management (MDM)

 

Required minimum of information:

 

* Detailed problem description and reproduction scenario;

 

* Information about KL product build number

 

Environment sanity check should performed:

 

1. Check the installation has been performed correctly;

 

2. Verify correct address has been specified on installation of iOS MDM Server:

image2015_12_15_9_0_28.png

 

3. Verify that the address used for iOS MDM server is available from the network where devices are located:

$telnet <server_address> <server_port>

1.png

 

4. Verify that you have indeed reached the iOS MDM server via openssl tool:

$openssl s_client –connect <server_address>:<server_port>

2.png

 

5. Openssl binary is available for any OS and Windows version (openssl.exe) can be easily googled at any time.

 

6. Verify that ports 2195 and 2196 are reachable from the host where iOS MDM Server is installed:

$telnet gateway.push.apple.com 2195

$telnet gateway.push.apple.com 2196

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7. Problems with Products for Mobile devices

Required minimum of information:

 

* Detailed problem description and reproduction scenario;

 

* Device Info (includes model index; firmware version; OS version);

 

* Application version and localization;

 

* Security Center policy (optional).

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