Jump to content
Mvz41

Security Center duplicate notifications today [In progress]

Recommended Posts

Running Kaspersky security center 10.2.434 and have it setup to send daily email reports. This morning it sent me about 1000 duplicate reports! I suspect this is related to daylight saving time which occurred this morning. I rebooted the server and changed report schedule to weekly until this is resolved.

 

Any ideas? I contacted support but they are not opened until tomorrow morning.

 

Thx.

Share this post


Link to post
Running Kaspersky security center 10.2.434 and have it setup to send daily email reports. This morning it sent me about 1000 duplicate reports! I suspect this is related to daylight saving time which occurred this morning. I rebooted the server and changed report schedule to weekly until this is resolved.

 

Any ideas? I contacted support but they are not opened until tomorrow morning.

 

Thx.

 

Hi,

 

What are the reporting settings? How many times a particular report has got duplicated within a timeframe?

 

Thank You!

Share this post


Link to post
Hi,

 

What are the reporting settings? How many times a particular report has got duplicated within a timeframe?

 

Thank You!

 

Reports are configured to be emailed daily at 8am. This morning I received same report for about 30min continuously, hundreds in all. This has never occurred in the past so it may be related to daylight saving time change.

 

One thing of note - in previous daylight saving time changes the alerts would offset by one hour but this morning they were sent starting at 8am as if KAV security center was confused with the time. This is running on Windows 7 Pro and the time changed accurately for daylight saving time.

Edited by Mvz41

Share this post


Link to post
Reports are configured to be emailed daily at 8am. This morning I received same report for about 30min continuously, hundreds in all. This has never occurred in the past so it may be related to daylight saving time change.

 

Could you please clarity do you get the issue reproduced over again after changing the settings back to the initial now?

 

Thank You!

Share this post


Link to post
Could you please clarity do you get the issue reproduced over again after changing the settings back to the initial now?

 

Thank You!

 

This started happening this morning so I stopped the email report task from running, changed the schedule to weekly instead of daily and rebooted. This stopped the duplicate emails from generating finally. I have not changed the schedule back to daily until support can investigate. I don't want to flood my inbox again.

Share this post


Link to post
Running Kaspersky security center 10.2.434 and have it setup to send daily email reports. This morning it sent me about 1000 duplicate reports! I suspect this is related to daylight saving time which occurred this morning. I rebooted the server and changed report schedule to weekly until this is resolved.

 

Any ideas? I contacted support but they are not opened until tomorrow morning.

 

Thx.

 

Hello,

did you create an incident in CA ?

Thank you.

Share this post


Link to post
Hello,

did you create an incident in CA ?

Thank you.

 

Yes, I opened a ticket online this morning and will call tomorrow.

 

Thx.

Share this post


Link to post
Yes, I opened a ticket online this morning and will call tomorrow.

 

Thx.

 

Could you provide us with the incident number ?

Thank you.

Share this post


Link to post

I experienced the same problem yesterday as well. We have daily protection status report configured to send out. Received 100's of them in the span of a few minutes. Had to login and stop the reporting task. Still waiting to see if it's going to do it again today.

Share this post


Link to post
I experienced the same problem yesterday as well. We have daily protection status report configured to send out. Received 100's of them in the span of a few minutes. Had to login and stop the reporting task. Still waiting to see if it's going to do it again today.

On the phone with KAV support now - will update with results.

Share this post


Link to post
On the phone with KAV support now - will update with results.

 

KAV support said they received numerous calls regarding same issue. They asked to set current report task to manual and create a new report task with same settings to see if issue happens again. This is what they are telling everyone, I will do this and report back.

 

Thanks.

Share this post


Link to post
Hi,

 

Could you please provide us a request number?

 

BR

5928999

Share this post


Link to post

×
×
  • Create New...

Important Information

We use cookies to make your experience of our websites better. By using and further navigating this website you accept this. Detailed information about the use of cookies on this website is available by clicking on more information.