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@Shmel, а вы уверены что у вас в KES включена "защита от веб-угроз"?

If You exit Kaspersky temporally and run the app, does it work?

KES 12.9

- System - Provider [ Name] Application Error [ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57} EventID 1000 Version 0 Level 2 Task 100 Opcode 0 Keywords 0x8000000000000000 - TimeCreated [ SystemTime] 2025-07-05T19:22:14.9300472Z EventRecordID 3839 Correlation - Execution [ ProcessID] 18796 [ ThreadID] 18000 Channel Application Computer Stephen - Security [ UserID] S-1-5-21-2088515173-1453250347-40221073-1001 - EventData AppName RealPool3.exe AppVersion 0.0.0.0 AppTimeStamp 68661818 ModuleName RealPool3.exe ModuleVersion 0.0.0.0 ModuleTimeStamp 68661818 ExceptionCode c0000005 FaultingOffset 00000000003d3e8d ProcessId 0x3ab0 ProcessCreationTime 0x1dbeddf0422cf12 AppPath C:\Program Files\WindowsApps\B9BA84AC.3D2_2.4.3.0_x64__3ag0hv5nd203a\RealPool3.exe ModulePath C:\Program Files\WindowsApps\B9BA84AC.3D2_2.4.3.0_x64__3ag0hv5nd203a\RealPool3.exe IntegratorReportId 8bf50229-c0f0-45f2-91fa-c998105e6b32 PackageFullName B9BA84AC.3D2_2.4.3.0_x64__3ag0hv5nd203a PackageRelativeAppId App Another one - System - Provider [ Name] Application Error [ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57} EventID 1000 Version 0 Level 2 Task 100 Opcode 0 Keywords 0x8000000000000000 - TimeCreated [ SystemTime] 2025-07-05T19:29:09.5616325Z EventRecordID 3844 Correlation - Execution [ ProcessID] 6808 [ ThreadID] 17340 Channel Application Computer Stephen - Security [ UserID] S-1-5-21-2088515173-1453250347-40221073-1001 - EventData AppName RealPool3.exe AppVersion 0.0.0.0 AppTimeStamp 68661818 ModuleName RealPool3.exe ModuleVersion 0.0.0.0 ModuleTimeStamp 68661818 ExceptionCode c0000005 FaultingOffset 00000000003d3e8d ProcessId 0x898 ProcessCreationTime 0x1dbede25c16f30d AppPath C:\Program Files\WindowsApps\B9BA84AC.3D2_2.4.3.0_x64__3ag0hv5nd203a\RealPool3.exe ModulePath C:\Program Files\WindowsApps\B9BA84AC.3D2_2.4.3.0_x64__3ag0hv5nd203a\RealPool3.exe IntegratorReportId 5fb598f9-52eb-4716-9b2f-d73ff8c4d838 PackageFullName B9BA84AC.3D2_2.4.3.0_x64__3ag0hv5nd203a PackageRelativeAppId App and yet another

Добрый день, Столкнулся с неоднозначным поведением 2 ваших продуктов касательно одного и того же сайта. Данный url: https://desirefx.me Kaspersky Free - блокирует открытие данного ресурса, ссылаясь на HEUR:Trojan.Script.Generic, но при этом KES открывает молча и без каких-либо оповещений. Я дополнительно проверил сайт на различных платформах, включая Google, Yandex, Dr.Web и другие ресурсы, но только virus total показал нечто подобное. Kaspersky Free - версия 21.21.7.384(a), базы свежие KES - версия 12.9.0.384, базы тоже только сегодня обновлял Подскажите пожалуйста, какому результату можно верить? Заранее спасибо за помощь, с уважением, Кирилл.

Просто мне было непонятно-как это так-у меня судя по журналам антивирей-вообще эти банеры отсутствут а у других... Про Оперу я упустил. Вот это?

Hi @Berny and @harlan4096, I hovered over the Location: field in the malicious tool pop window, which revealed the full path - it was very long I could not actually copy and paste it for you ( as soon as the mouse pointer stopped hovering the path disappeared). So instead I tried to navigate to the file location through windows explorer, but I could only go so far - it appears that this file is buried withing an outlook email archive that I recently loaded to my computer which I was going to import into my Mozilla Thunderbird email client. It turns out the file was from an alleged voicemail message alert that was sent to me back in 2021. I must have ignored it at the time and not deleted it. So now I know this I will be able to find the email in Thunderbird and delete it. That's pretty good detection on Kaspersky's part - impressive! I understand why Kaspersky premium couldn't disinfect it now. Mystery solved. Thanks very much for your help and pointers. Kind regards, SHOKA

- System - Provider [ Name] Application Error [ Guid] {a0e9b465-b939-57d7-b27d-95d8e925ff57} EventID 1000 Version 0 Level 2 Task 100 Opcode 0 Keywords 0x8000000000000000 - TimeCreated [ SystemTime] 2025-07-05T18:52:24.1025222Z EventRecordID 3830 Correlation - Execution [ ProcessID] 17980 [ ThreadID] 10436 Channel Application Computer Stephen - Security [ UserID] S-1-5-21-2088515173-1453250347-40221073-1001 - EventData AppName RealPool3.exe AppVersion 0.0.0.0 AppTimeStamp 68661818 ModuleName RealPool3.exe ModuleVersion 0.0.0.0 ModuleTimeStamp 68661818 ExceptionCode c0000005 FaultingOffset 00000000003d3e8d ProcessId 0x104c ProcessCreationTime 0x1dbedda84bb5419 AppPath C:\Program Files\WindowsApps\B9BA84AC.3D2_2.4.3.0_x64__3ag0hv5nd203a\RealPool3.exe ModulePath C:\Program Files\WindowsApps\B9BA84AC.3D2_2.4.3.0_x64__3ag0hv5nd203a\RealPool3.exe IntegratorReportId f8a666fe-0a26-4f06-b15c-2e55075fe652 PackageFullName B9BA84AC.3D2_2.4.3.0_x64__3ag0hv5nd203a PackageRelativeAppId App My IT friend saw the problem with kaspersky. I am not sure how or where to look for that same error I took the first crash event logged now and copied and pasted it here Hope it helps somewhat He also used teamviewer to log into my pc