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Malfunctioning while full scan and quick scan

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Hi Guys.

 

I have one case that while they performing the full scan and quick scan the laptop of their boss is malfunctioning.

 

 

Main Problem:

 

Full Scan and Quick Scan is malfunctioning.

 

 

Please see details of the Laptop:

 

OS: Windows 8.1 64 bit

Ram: 8 GB

Processors: Intel® Core i7-4500U CPU @ 1.8GHz (2 cores)

Model: HP Spectre 13 Ultrabook

Hard disk type: SSD

Status at the Kaspersky center: Connected

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I need to move this topic thread from the incorrect section of this forum, but first, a trivial question: What Kaspersky product? Go ahead and toss in the version, too. :)

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