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Hello Johnsmith02,

 

in this section we can answer only questions regarding the update utility.

 

Please post your question in the forum for KAV2015.

 

Helmut

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Also, in addition to what Helmut indicates in the post above,

 

1. This topic has been moved to the correct section of this forum. .

 

2. How do you connect to the internet? Is your internet connection ok?

 

Reboot, then check system date/time correct, then Settings > Additional > Network > Proxy server > select Do Not use proxy server.

 

Are you on battery or main power? Settings > Performance > Uncheck Battery Saving.

 

If your license is a managed subscription, please click Manage Subscription, located at lower right of the main Kaspersky window,

then click the "Update subscription status" button. Then start an Update.

 

If still no go, attach the Detailed update report.

Main Kaspersky window, lower right, Show additional tools > right side, click Reports > upper right > Detailed reports, upper left > dropdown > Update,

select the current entry > right-middle > click Details > Save icon at upper right >

Save, name the file and save it somewhere and attach it to your next post.

If the file is too large to upload, then zip it (right click, send to > compressed zipped folder) and upload the zip.

 

Please post your GetSystemInfo report link, instructions are located in the fifth (5th) Important topic.

 

Please see the small print that is located at the bottom of this message.

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