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Hi to all,

 

since yesterday I'm having a strange problem on several PCs around the world (USA, India, China), used on some production machines, with KIS installed, regularly licensed.

The customers call me and say that our application doesn't start anymore.

 

After some inquiries I discovered that KIS has moved that application in the Untrusted applications group. It seems to be the consequence of a network attack, blocked by KIS, from the LAN the PCs is in, since I see it in the report.

 

In the logs I see that several applications, including notepad.exe, are moved to the Untrusted group, and later to the Trusted group again. But that is not happening with our application, which remains among the Untrusted, until I manually change the settings in Application control.

 

My question is: is this the standard response by KIS to a network attack? Is there a way to prevent an application to be judged as Untrusted?

 

S. Polini

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Welcome. Please post your GetSystemInfo report link, instructions are located in the fifth (5th) Important topic.

 

Please see the small print that is located at the bottom of this message.

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Welcome. Please post your GetSystemInfo report link, instructions are located in the fifth (5th) Important topic.

 

Please see the small print that is located at the bottom of this message.

 

It's not happening on my PC, but on several customers' machines, on which I don't have always a direct access. I'll see if I can run the SystemInfo utility on one of these PCs.

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1. Please clean install version 2015. Clean install instructions, download links and answers to frequently asked questions are located in the first and third Important topics.

After you clean install version 2015, activate with your current activation code > do a databases update > reboot.

 

Please see the small print that is located at the bottom of this message.

 

Any better with the current version?

 

 

2. XP is dead. Please migrate forward.

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1. Please clean install version 2015. Clean install instructions, download links and answers to frequently asked questions are located in the first and third Important topics.

After you clean install version 2015, activate with your current activation code > do a databases update > reboot.

 

Please see the small print that is located at the bottom of this message.

 

Any better with the current version?

2. XP is dead. Please migrate forward.

 

I'm not in the position to follow any of your suggestion.

My initial questions still stand:

 

... is this the standard response by KIS to a network attack? Is there a way to prevent an application to be judged as Untrusted?

 

If this is the case (response to a network attack), I can try to explain to customers that application downtime is due to their LAN insecurity.

 

In the meantime I need to find a quick solution if the problem would arise again in the future.

I configured our application as trusted after installing KIS. I need to configure that option as non-changeable. Is there a way?

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