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Endpoint Security 10 -- "No" Internet Access [In progress]

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We are a mid-sized business and are rolling-out Kaspersky Endpoint Security 10 to dozens of Windows 7, Windows 8.1, and Mac OS X machines.

 

Most of our Windows 7 Pro and Windows 8.1 Pro computers are reporting No Internet Access after the installation of Kaspersky Endpoint Security. The computers *DO* have Internet access, yet a yellow warning triangle appears over the system-tray network icon, and the Network and Sharing Center reports no Internet access.

 

General Internet connectivity appears unaffected EXCEPT for when trying to activate or maintain an Office 365 subscription. Office 365 claims no Internet access exists, and thus product cannot be activated while Kaspersky is running. This is a significant problem because computers with Office 365 subscriptions will attempt to verify a valid subscription once a month.

 

Turning off the Kaspersky Firewall component does not fix the problem. Nor does turning off the Network Attack Blocker. Only un-installing Kaspersky resolved the problem.

 

We've spent about a month trouble-shooting and are hoping that this forum might be able to provide some ideas? Thank you so very much.

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We are a mid-sized business and are rolling-out Kaspersky Endpoint Security 10 to dozens of Windows 7, Windows 8.1, and Mac OS X machines.

 

Most of our Windows 7 Pro and Windows 8.1 Pro computers are reporting No Internet Access after the installation of Kaspersky Endpoint Security. The computers *DO* have Internet access, yet a yellow warning triangle appears over the system-tray network icon, and the Network and Sharing Center reports no Internet access.

 

General Internet connectivity appears unaffected EXCEPT for when trying to activate or maintain an Office 365 subscription. Office 365 claims no Internet access exists, and thus product cannot be activated while Kaspersky is running. This is a significant problem because computers with Office 365 subscriptions will attempt to verify a valid subscription once a month.

 

Turning off the Kaspersky Firewall component does not fix the problem. Nor does turning off the Network Attack Blocker. Only un-installing Kaspersky resolved the problem.

 

We've spent about a month trouble-shooting and are hoping that this forum might be able to provide some ideas? Thank you so very much.

Welcome to the forum. Please specify the versions used per http://forum.kaspersky.com/index.php?showtopic=312328.

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Welcome to the forum. Please specify the versions used per http://forum.kaspersky.com/index.php?showtopic=312328.

 

Hi! The majority of our computers are running the 32-bit version of Windows 7 Professional Service Pack 1 (Build 7601). We have a commercial license for Kaspersky Anti-Virus Suite for WKS and FS. The Security Center Version is 10.2.434. On end-user computers, we are running Kaspersky Endpoint Security 10 Service Pack 1, Version 10.2.2.10535, with a database dated today.

 

Thank you!

 

 

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Hello.

 

Please specify which exact component initiating the problem?

 

It is possible to define it by disabling them one by one and reproduccing the problem.

 

Thanks.

 

 

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Hello.

 

Please specify which exact component initiating the problem?

 

It is possible to define it by disabling them one by one and reproduccing the problem.

 

Thanks.

 

Thank you for your reply. I'd like to disable each component, one at a time, as you suggest. However: the Kaspersky application is locked, via a policy. Could you tell us how to change the policy, using the Security Center? We've being looking and looking in the Security Center how to do that, but haven't found a way. Thank you for your help!

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Thank you for your reply. I'd like to disable each component, one at a time, as you suggest. However: the Kaspersky application is locked, via a policy. Could you tell us how to change the policy, using the Security Center? We've being looking and looking in the Security Center how to do that, but haven't found a way. Thank you for your help!

 

 

Hello.

 

In the Console of KSC you should choose the node Managed Computers, then on the tab Policies You can choose the policy for KES, right mouse click, choose properties.

 

In the properties of the policy You can change all the settings such as password protection so on...

 

 

Thanks.

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A Kaspersky Support Engineer recommended that we deploy "Patch B" (http://support.kaspersky.com/11954#block3) in an effort to address our problem. We have been trying to do so, via the Administration Console. After three days, the patch has not yet successfully finished installing on any of our computers. We will keep trying.

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A Kaspersky Support Engineer recommended that we deploy "Patch B" (http://support.kaspersky.com/11954#block3) in an effort to address our problem. We have been trying to do so, via the Administration Console. After three days, the patch has not yet successfully finished installing on any of our computers. We will keep trying.

 

Hello.

 

Since your problem is network-related, it might be a good idea to test the patch for Network agents on one of the clients by installing it locally.

 

Thank you.

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Hello.

 

Please clarify, is the issue solved?

Thank you.

 

We are also having this issue with a limited number of windows 10 machines.

 

We deployed 30 or so instances via the LogMeIn control panel and in some cases:

 

1 machine - Kaspersky did not fully install, but have the 'no internet access' indicator

2 machines - Kaspersky installed but have the no internet access indicator.

 

In all 3 cases internet access is fine.

 

Thanks

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HI,

after installation of Kaspersky end point security 10 , my internet is not working even i have disable in firewall also but its not working.

 

Regards,

Abdul waheed  

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This is a pretty common deal with Windows 7, I think you need to put in a web expection for: dns.msftncsi.com

 

Because Microsoft is stupid, they put in a 'If you can't hit this URL, you must not have internet access' rule.  By default, Kaspersky blocks that (which again is pretty stupid, since its fairly common knowledge that you need to be able to hit that URL).  But when we were pushing out WIndows 7 still this is what we had to do in order to fix the alert.   It fixed it for MOST clients, we still had a small handful that we just couldn't fix it for - we upgraded them to Windows 8.1 if I recall.

Edited by mclawler75

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