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Today is the 18th. My full scan is not scheduled till the 20th.

 

... and yet every day this week when I first boot up the PC It is performing a full scan and slowing the PC to a crawl whilst doing it.

 

Why every day and is there another setting I've missed ?

 

I am letting it complete as I guessed it might try to continue where it left off if I don't.

 

Scan2.jpg

Scan1.jpg

Edited by Kremmen

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Dear Kremmen,

 

Please try to set new schedule of full task, using mouse and keyboard(this is important), not only using arrows.

We have a bug: Time settings in scan schedule don't save if only arrows control is used.

 

Inform us about results.

Thank you.

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Dear Kremmen,

 

Please try to set new schedule of full task, using mouse and keyboard(this is important), not only using arrows.

We have a bug: Time settings in scan schedule don't save if only arrows control is used.

 

Inform us about results.

Thank you.

 

Thanks

 

Delete and resetting now, I'll post back in a few days

 

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Thanks

 

Delete and resetting now, I'll post back in a few days

 

OK this morning :)

 

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OK this morning :)

 

The full scheduled scan ran on the 20th to 100% completion.

 

Today is the 21st and it's started a full scan again at 05:40 when I started the PC up, and that is before the 07:00 full scan scheduled time so it looks to me that once a scheduled scan has been triggered it keeps doing another one everytime the PC is rebooted. Is there a registry key I can amend until it's fixed or am I looking at setting it to manual (assuming that will stop it) ?

 

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Dear Kremmen,

 

Please download and install the latest Kaspersky 2014:

 

1) Download the latest 2014 version of Kaspersky: http://www.kaspersky.com/internet-security-latest-versions

2) Uninstall the older version with kavremover utility in windows safe mode like so: http://support.kaspersky.com/common/service.aspx?el=1464

3) Install the 2014 version and activate it with your 20-symbol activation code.

 

If it does not help, create a request to technical support via My Kaspersky Account service at https://my.kaspersky.com

 

Submit the following data:

 

1. Detailed problem description.

 

2. GetSystemInfo 5 utility report: http://support.kaspersky.com/general/dumps/3632

Please note, that by default the *.zip archive containing the report is saved on the desktop.

 

3. Traces:

 

1) Enable Tracing: In the bottom left corner of the main Kaspersky Window click “Support” ->“Support Tools", "Enable Traces" on Recommended trace level.

2) Reboot PC.

3) Wait for the problem reproduction.

3) Disable Tracing

 

A detailed tracing guide is available here: http://support.kaspersky.com/10010#block1

 

Thank you.

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Dear Kremmen,

 

Please download and install the latest Kaspersky 2014:

 

1) Download the latest 2014 version of Kaspersky: http://www.kaspersky.com/internet-security-latest-versions

2) Uninstall the older version with kavremover utility in windows safe mode like so: http://support.kaspersky.com/common/service.aspx?el=1464

3) Install the 2014 version and activate it with your 20-symbol activation code.

 

If it does not help, create a request to technical support via My Kaspersky Account service at https://my.kaspersky.com

 

Submit the following data:

 

1. Detailed problem description.

 

2. GetSystemInfo 5 utility report: http://support.kaspersky.com/general/dumps/3632

Please note, that by default the *.zip archive containing the report is saved on the desktop.

 

3. Traces:

 

1) Enable Tracing: In the bottom left corner of the main Kaspersky Window click “Support” ->“Support Tools", "Enable Traces" on Recommended trace level.

2) Reboot PC.

3) Wait for the problem reproduction.

3) Disable Tracing

 

A detailed tracing guide is available here: http://support.kaspersky.com/10010#block1

 

Thank you.

 

Thanks for the reply.

 

Not been on this PC for a few days but it's started another full scan this morning at boot up. From my end it seems that once the full scan is started via a schedule it doesn't acknowledge that it's finished so keeps starting every day. By switching to manual then back to scheduled does stop it.

 

I'll do the above ASAP

 

thanks

 

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Whilst I'm waiting for it to happen again what it seems to be doing is not performing a scan until the scheduled date and time. When it does it is then not acknowledging that it has completed and will then perform a new Full Scan at each bootup. The way to stop it seems to be to switch it to 'Manual' then back to 'Scheduled' and it's fine till the next scheduled scan.

 

Anyway, leave it with me..................

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OK

 

Just waiting for it to happen again then submit the trace. I have done the manual > scheduled trick and it hasn't happened since. Now waiting for a scheduled run and lets see what happens.

 

The only recent change to my system is that I'm now running MalwareBytes premium v2 with full protection.

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