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these file taking too much space on my hard disk about 1.38+

 

are these file important ? can i delete it ?

i read about these file in Kaspersky forums. these are just error reports ,traces

 

So i want to delete it. can i DELETE ?

 

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Edited by Lumia_Force

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I have been asked to generate trace files too.

 

To remove them, the Support Team instructed me (and it worked well):

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Afterwards, to remove the trace files, open your Kaspersky software.

Click on Settings.

Now click on Advanced Settings.

Click on self-defense and turn the option off via the checkbox.

Click Apply and then OK.

Now click with the right mouse button on the taskbar icon.

Choose Exit here.

Kaspersky is now turned off.

Now remove the. ENC1 files.

 

Start Kaspersky again.

Repeat the steps above, but this time turn the self-defense back on.

Press Apply and then OK again.

------------------------

Rgds,

HH

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Maybe uncessary to say, but you also have to “Disable Traces”:

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How to make traces:

Open your Kaspersky software.

You see at bottom the text Support.

Click on Support.

Now you will see a new window with the option "Tools for support"

Click this button.

 

Enable the traces by clicking the "Enable traces" button.

 

Once completed, turn off the traces by clicking "Disable traces" button.

-----------------------------------

Rgds,

HH

 

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"Maybe uncessary to say, but you also have to “Disable Traces”:"

 

Those appear to not be trace files, rather dump files.

 

Again, Kaspersky is repeatedly crashing in order to make .dmp files. In order to possibly shed some light as to why, please post #2 and post the link to your GSI report.

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