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kirk&obi

Computer Shuts Down During Scans

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My Dell Computer keeps shutting down when I try to run a full scan or just a vulnerability scan. It completely shuts down over and over. Just installed Kaspersky 2013 last month. Kaspersky allowed some pop-up video to run before this happened, that is why I was running a scan. Windows 7 tried to run a repair on restart--but that didn't run either. Do I have a virus? Please Help!

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Welcome. Please check your cooling solution (fans spinning, air flow not blocked, thermal paste ok, etc.)

 

Please post your GetSystemInfo report link, instructions are located in the sixth (6th) Important topic. (of the section of this forum that this was moved to.)

 

Please see the small print that is located at the bottom of this message.

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