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KL Backup utility

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When I am trying to take the backup of my administration server showing OPERATION FAILED BECAUSE TIME OUT PERIOD EXPIRED.

 

But my administration server is working fine, I don't have any issues with security center functioning, while running the backup of administration server data task also failing with the same error.

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Edited by 64 Network

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When I am trying to take the backup of my administration server showing OPERATION FAILED BECAUSE TIME OUT PERIOD EXPIRED.

 

But my administration server is working fine, I don't have any issues with security center functioning, while running the backup of administration server data task also failing with the same error.

 

Please reply and help me to resolve this !

 

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Hi,

 

your backup log needs to be investigated by tech. support. https://companyaccount.kaspersky.com

 

Please try to run the backup utility from command line with using these keys:

-logfile -tl4

 

and provide $klbackup-1093.log to the tech. support

 

You can find detailed information in this article: http://support.kaspersky.ru/7444

 

Thanks for your support, Here I added the log file infomation

 

Checking command line options...OK

Verifying paths...OK

Opening SCM...Error - 1197 ('Operation failed because the timeout period expired')

Error - 1197 ('Operation failed because the timeout period expired')

 

 

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Thanks for your support, Here I added the log file infomation

 

Checking command line options...OK

Verifying paths...OK

Opening SCM...Error - 1197 ('Operation failed because the timeout period expired')

Error - 1197 ('Operation failed because the timeout period expired')

 

Hi, is there any case logged with full log attached?

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