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Anjana

Decryption Error

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hi,

 

we are using kaspersky end point security 10, after encryption of pen drives (entire drive) it will 100% OK.but when we going to decrypt it will gives following

 

error undetermined error

 

please find the attached image.

 

any solutions.... :dash1:

post-381212-1372217030_thumb.jpg

post-381212-1372217040_thumb.jpg

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hi,

 

we are using kaspersky end point security 10, after encryption of pen drives (entire drive) it will 100% OK.but when we going to decrypt it will gives following

 

error undetermined error

 

please find the attached image.

 

any solutions.... :dash1:

 

Hi,

 

Is it possible to de-crypt it by using Encrypted Device Restore Utility (http://support.kaspersky.com/9758) ? If it is possible then I would suggest you trying to re-install the encryption module (http://support.kaspersky.com/9383)

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Hi,

 

Is it possible to de-crypt it by using Encrypted Device Restore Utility (http://support.kaspersky.com/9758) ? If it is possible then I would suggest you trying to re-install the encryption module (http://support.kaspersky.com/9383)

 

 

Thank you for your valuable support. we can decrypt our pen drives using the create standalone restore utility.but when we use the Authentication Agent we get following error. with here i attached our policy setting also. can you please give some comments...

post-381212-1372744597_thumb.jpg

post-381212-1372744792_thumb.jpg

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