There was a problem starting basegui.ppl [Split and moved]

[sotb3]

apparently this is happening to others beside myself--today when starting to create a rescue disc i had a question about one of the steps and so of course i tried the 'help' button--found the error that has been mentioned here--tried to fix myself including toggling every button that had to do with support, even the Kaspersky and Forum to get here--eventually had to google this place--i did run a reinstall/repair on the system and nothing--having no other problems other than the root kit scan taking abit of a long time without any obvious way to disarm it--figured that was the nature of the beast--

otherwise still loving the product after a few years--

am running PURE 9.1.0.124--

thanx--

[richbuff]

am running PURE 9.1.0.124--

Split from topic in KIS section, and moved to the PURE section of this forum.

 

Three things come to mind: GSI log, clean install the new PURE, and contact Tech Support if still no go.

 

A. Please post your GetSystemInfo report link, instructions are located in the fifth (5th) Important topic.

 

Please see the small print that is located at the bottom of this message.

 

B. 1. Make sure you have your Activation Code handy.

 

2. If you can, disable Kaspersky self defense, located in the Settings. If you can't, skip this step.

 

3. If you can, right click the red K icon and Exit. If you can't, skip this step.

 

4. If you can, uninstall Kaspersky normally > reboot. If you can't, skip this step.

 

5. Run the removal tool in Safe mode (tap F-8 key when booting up to get to Safe mode) http://support.kaspersky.com/faq/?qid=208279463 Select what specific product is shown.

When the tool completes, don't reboot. Instead, run the removal tool again. Select All known products this time, if a specific product is not shown. Reboot after running the tool for the final time.

 

6. Download PURE 2.0 > install PURE 2.0 > update databases > reboot.

 

Download links for PURE 2.0 are located in the Important topics.

[sotb3]

well, your instructions seem to have worked and done so well--is this something that i should do on my other two licensed units? or just wait for a problem with them?

one way or the other, i appreciate the quick and effective help--

m--

[sotb3]

apparently i spoke too soon--i awoke this a.m. to see that my pc, while apparently restarting over night (possibly for updates), had not done something that PURE 2 liked and so it was in the midst of collecting info for a report that was going to be sent to kaspersky--while that in itself was fine the system than started showing my security as 'not working' and the reason given was because of a licensing problem--i tried to re-enter my activation code and this time it said that it was invalid--i then decided a system shutdown and restart was in order and after that everything came back on-line seemingly correct; however, upon further investigation i found that i again have a problem with all extraneous help, support, etc. features just as in the original pure before you had me update to this version--

any attention to this problem (while minor as long as i don't need those features), would be appreciated--

thanx again, m--

 

just looked back at your earlier directions and realized that the mistake is no doubt mine as i did not follow them perfectly--i did not do the removal tool in safe mode so i no doubt screwed up--now i need your help to alleviate that problem--

sorry for that and will talk soon?

Edited May 17, 2012 by sotb3

[sotb3]

ran GSI for above-- http://www.getsysteminfo.com/read.php?file...c19879c8e52e195

 

_{edit: clickable link.}

Edited May 17, 2012 by richbuff

[richbuff]

-i did not do the removal tool in safe mode so i no doubt screwed up--now i need your help to alleviate that problem--

1. Make sure you have your Activation Code handy.

 

2. If you can, disable Kaspersky self defense, located in the Settings. If you can't, skip this step.

 

3. If you can, right click the red K icon and Exit. If you can't, skip this step.

 

4. If you can, uninstall Kaspersky normally > reboot. If you can't, skip this step.

 

5. Run the removal tool in Safe mode (tap F-8 key when booting up to get to Safe mode) http://support.kaspersky.com/faq/?qid=208279463 Select what specific product is shown.

When the tool completes, don't reboot. Instead, run the removal tool again. Select All known products this time, if a specific product is not shown. Reboot after running the tool for the final time.

 

6. Download PURE 2.0 > install PURE 2.0 > update databases > reboot.

 

If still no go, try with Pure Networks Platform uninstalled > reboot.

 

If still no go, please contact Tech Support: https://my.kaspersky.com/en/support/helpdesk

 

 

[sotb3]

well, sorry to be back for the same reason more or less--at least i waited awhile so as not to be too much of a nag--

my new Pure 2 has stopped telling me my license was faulty and seems to be working great! and i like it--

unfortunately, the problem i had with my original Pure seems to be nagging me still--whenever i hit the "HELP" button or any of the other buttons that would require an automatic response having to do with help, my account, etc. i get this reply--

 

"RunDLL-- Error loading C:\PROGRA~2\KASPER~1\KASPER~1.0\basegui.ppl The specified procedure could not be found."

 

is this an easy fix thru the forum or should i go to the help desk and get a ticket? sorry if it's been addressed in the forum but i did not find it in my searching about--

 

thanx for your time, m--

[richbuff]

This may be due to a conflict with another program.

 

Pending hopeful possible resolution of this issue here at this forum, please also contact Tech Support: https://my.kaspersky.com/en/support/helpdesk

[Bogdanov]

See the last post http://forum.kaspersky.com/index.php?showtopic=235902

 

This may be due to a conflict with another program.

 

Pending hopeful possible resolution of this issue here at this forum, please also contact Tech Support: https://my.kaspersky.com/en/support/helpdesk