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biyahero

I had this when I first installed 2011 [Split]

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No luck.

 

- Uninstalled and rebooted

- Installed .400 and rebooted

- installed the updates and rebooted

- Ran full scan. Problem remains. avp.exe does something activity even after the last file is scanned and never stops. I thought it might have something to do with the last file that was diplayed, and I had tried deleting that file, but it stopped again at another file. Looks like it has nothing to do with the file.

 

I had this when I first installed 2011.... this was version kis11.0.0.232en and it always stopped on the same file. I was able to identify the file and deleted it, and then the full scans completed successfully.

 

Now, because I was having the problem on many websites, particularly one of a bank, taking forever to open, and in the case of one bank (Bank of America) I was unable to successfully schedule a payment and would get a message that the webpages were not presented in the order expected, I decided to try kis11.0.0.400 to see if that would fix the problem.

 

Teh way I did this was to use the latest KIS total unintall application and do a fresh install and reactivation.

 

Now once again I have the hanging at 99% problem.... can't stop the scan either except by shutting down the computer.

I tried again and then it hung at 87%.... I was able to start it again and then it hung at 99%. When I reboot the full scan says it was stopped because of an "unknown malfunction".

 

The problem now is that the file on which is stops at the 99% point is a subfile within the Kaspersky installer file on my flash drive.

 

When it hangs at 87% the file is a subfile within the iTunes installation file. Unfortunately there seems to be no way to see the full path of the file it is hanging on... the one that hangs it at 87% shows as:

...\iTunes[1].msi//GEARDRIVERS_x86.cab/gearaspiwdmx86.cat.32768E... which I believe to be a component inside the iTunes[1].msi installer file.... am I correct in that assumpton?

 

I tried deleting the KIS installer file from my flash drive and running full scan again.... although it is odd that the same file exists on my hard drive as well and that copy of it didn't cause the hang, and I am running it again now.

 

Now it has stopped once again at 87%... before I was somehow able to start the scan running again and then it stopped again at 99% later, but this time I don't seem to be able to get it to continue past 87%.

 

I have been a happy KIS user for many years, since version 6, but this is becoming really tiresome.

 

Any ideas on how to solve this? Uninstall and reinstall again and again and again?

 

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Now it has stopped once again at 87%... before I was somehow able to start the scan running again and then it stopped again at 99% later, but this time I don't seem to be able to get it to continue past 87%.

 

Update:

I found that if I stopped the scan, then I could restart it and it will continue on past 87% to ... we'll soon see where... in about an hour it says when it is now 91%.

 

But when it stops at 99%, as other posters have noted, you can't stop it unless you reboot the computer.

 

I also meant to mention in my first post that if you go to detailed report when it stops either at 87% or 99% you can find no reference to the files it is stopping on.

 

Also I went to the Kaspersky Support, Fast Track Support site to see what they would come up with if anything, and while looking around there I found a reference to people who couldn't connect to the internet, and it said:

 

Check system file Hosts

- ­find the HOSTS file. The file is located:

-for Windows NT/2000/XP/Vista/7: in the folder System32/drivers/etc

- delete all lines except: 127.0.0.1 localhost

- or you can change the file HOSTS to the original one. You can download the file here: hosts (downloads/hosts/hosts).

 

I don't have that problem, but just to check the contents of my hosts file against what they say it should be I downloaded the "original" hosts file from Kaspersky.

 

I clicked on "You can download the file here: hosts (downloads/hosts/hosts)." the indicated place in the Help webpage, and saved the resulting file in to my Archive directory (it saved the web page displaying the hosts file contents as a .mht file.

 

After that KIS flagged that "host.mht" file downloaded from Kaspersky as a threat and claimed it contained the Trojan:

 

Trojan.Win32.Hosts.gen

 

Ridiculous... a file downloaded from Kaspersky with a trojan? I don't think so.

 

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Update:

I found that if I stopped the scan, then I could restart it and it will continue on past 87% to ... we'll soon see where... in about an hour it says when it is now 91%.

 

But when it stops at 99%, as other posters have noted, you can't stop it unless you reboot the computer.

 

I also meant to mention in my first post that if you go to detailed report when it stops either at 87% or 99% you can find no reference to the files it is stopping on.

 

Also I went to the Kaspersky Support, Fast Track Support site to see what they would come up with if anything, and while looking around there I found a reference to people who couldn't connect to the internet, and it said:

I don't have that problem, but just to check the contents of my hosts file against what they say it should be I downloaded the "original" hosts file from Kaspersky.

 

I clicked on "You can download the file here: hosts (downloads/hosts/hosts)." the indicated place in the Help webpage, and saved the resulting file in to my Archive directory (it saved the web page displaying the hosts file contents as a .mht file.

 

After that KIS flagged that "host.mht" file downloaded from Kaspersky as a threat and claimed it contained the Trojan:

 

Trojan.Win32.Hosts.gen

 

Ridiculous... a file downloaded from Kaspersky with a trojan? I don't think so.

 

Well I thought maybe this had something to do with my Flash Drive since it was always stopping on that, so I removed the Flash Drive, uninstalled KIS ... this time just using the Control Panel uninstall and saving my activation data only, since installing the update after using the total uninstall tool and reactivating it hadn't worked.... and then ran the full scan with the original .400 before the patches a and b downloaded and were applied by rebooting.

 

Now it didn't stop at 87% anymore, and it only took around 2 hours to get to 99% instead of around 9 hours like it did before, but it still did stop at 99% on a different file which was not on my Flash Drive, since that drive was no longer connected.

 

So I rebooted so that the patches a and b were installed, ran a full scan again, and to my (temporary) delight it actually did finish. I then ran full scan again, to be sure the problem was fixed, and once again it stopped at 99%.

 

Could it be that different update definitions are causing this? I think it did update the definitions between the time it completed and the next time it stopped at 99% producing after reboot the "unknown malfunction" message.

 

I guess I have to decide whether to try either not running full scans and just rely on it to stop anything new coming in... since I know I currently have no infection.. or trying to go back to 2010 since an increasing number of new threads seem to be experiencing this same problem, which also feature slowdowns in accessing webpages that I con't recall happening with 2010.

 

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Yes, this issue has been reported a few times recently; pending possible resolution of this issue here at this forum, please also contact Tech Support: http://support.kaspersky.com/helpdesk.html

 

I guess I have to decide whether to try either not running full scans and just rely on it to stop anything new coming in...
Full scans need to be done very infrequently. Once after install > reboot is ok, and then again if infection is suspected. Other occasions are simply not needed, because real time protection protects you on-the-fly.

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Yes, this issue has been reported a few times recently; pending possible resolution of this issue here at this forum, please also contact Tech Support: http://support.kaspersky.com/helpdesk.html

 

Full scans need to be done very infrequently. Once after install > reboot is ok, and then again if infection is suspected. Other occasions are simply not needed, because real time protection protects you on-the-fly.

 

Yes I understand the theory of that richbuff. I hadn't run one since I installed kis11.0.0.232en and was able to solve the problem in that version by deleting the one file it always hung on at 99%. But now since I installed kis11.0.1.400en if I delete the file it hangs on then it hangs on a different one. I attempted to go to support at the URL you suggested.... although I am much more confident in a fix coming here in the forum... but I was further demoralized to see that there they show the latest version as ...401us-en... and they seem to be tailoring not only the product but support also in a region-centric way. I will never download a us only version since half my computers are in the US and half are not, so I fear that will generate more problems later with my other computers and if I have activation problems later on half my computers when I renew next time because of their ill-advised regional policy I will REALLY get mad and probably be forced to use something else.

 

I am running a full scan on my son's computer right now (it has almost a year since a full scan was run on that machine), which still has 2010 on it because he didn't want me to upgrade it since it worked OK, and if that completes then the problem can't be caused by the definition updates, and I may go back to 2010 myself, pending a possilbe resolution here.

 

If not maybe I will just leave 2011 and not run full scans because it doesn't work, but it also seems to cause other problems I never had with 2010 like web pages opening up really slowly or not at all unless I reboot.

 

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Well I once again did clean uninstall then reinstalled 11.0.1.400 and started a Full Scan immediately before it could download the latest updates. I was actually able to complete a Full Scan while it was showing 11.0.1.400 without patch a or b and with the original database that came with the download. During that scan it downloaded the latest updates.... so I am unsure whether the scan actually used those latest updates or the original signatures database that were there when it started the scan... and it also downloaded patch a and b during the scan, but I had not rebooted yet. So in those conditions it did complete the Full Scan.

 

After I rebooted I once again ran a new full scan to see if things had changed with Patches a and b and the latest updates, and it wouldn't complete... stopped at 99% again.

 

So I once again did a complete uninstall using the KIS uninstaller tool and did a clean install of KIS 2010 and now each and every time I run a full scan it completes without problem.

 

Therefore it seems to me that patch a or patch b of KIS 2011 causes this problem. Maybe I am wrong but I am staying with 2010 unless or until I see all the other many people with this problem have found the solution.

 

2010 works fine.

 

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