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zakus

Word starts only in safe mode

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Good morning.

 

We're using KAV MP4 on Windows XP SP2 and SP3 clients with installed Office 2003 SP3

Since this morning MS Word isn't working anymore.

 

By starting Word it starts with an error and it's only possible to start it again in safe mode (which is the only way to get Word started).

 

Very "funny": Excel, Outlook, etc. is working fine.

 

Could this Problem caused by a Kaspersky Update? I can remember, that there was an KAV update which asked for a reboot.

"Update application modules" is not activated!

 

Perhaps the Eventlog failure message could help you?!

post-76969-1280990705_thumb.jpg

 

 

Thanks for every help!!!

Johannes

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It can be. New IDS database are available some days and they needs a reboot.

 

It can be an another problem too.

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Hello,

what if you close/suspend Kaspersky? Are you able to execute winword.exe in normal mode?

M

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@Helmut:

Yes, I know, my speculation is a little airy.

But somewhere I have to start.

 

@mastropizza:

Deactivating Kaspersky on client side isn't working.

 

ATM I'm very aimless

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I checked now the processes and files which are started with winword.exe.

 

When Word crashes the startup there is a file loaded/used "adialhk.dll" (placed in KAV install folder).

Can somebody tell me something about that file and what it's doing?

 

 

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It used to be a component of anti-dialer module....

Just to avoid to waste time, don't you think that it would be helpful to uninstall KAV and check if Word would restart to work properly once again?

M

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Which version of MP4 1212 or MP4 CF1 1424 is installed?

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Problem fixed and it WASN'T KAV and far far far far away from it.

 

It was..............drum roll..........the "Normal.dot" which was damaged. :dash1:

 

Sometimes you could become crazy about those failures and problems.

But thanks mastropizza and Helmut for your support!!! :beer:

Edited by zakus

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