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KMelton

Outlook 2003-KAV MP4-Blocked button links

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Hello Everyone:

 

We are running Kaspersky Admin Kit v8.0.2048 (update a) and KAV 6.0 for Windows Workstations MP4 v6.0.4.1212 (update a). All workstation settings are controlled via a policy from the Administration Server. One of the users received a reservation confirmation email from American Airlines in HTML format. The email contains a "Purchase" button that, when clicked, should take the user to the American Airlines website and execute a java script. However, on a machine with KAV installed, the button does not work. Mousing over the button shows a message (like a tool-tip window) that says: "blocked::www.aa.com/reservation/emailholdconfirmation.do?...", continuing with user specific information.

 

On a machine that does not have KAV installed this button works as designed. We have not deployed the Outlook plug-in, and are scanning only incoming mail -- we host our on MS Exchange Server. I have completely disabled Mail Anti-Virus via policy, but the button is still "blocked".

 

Any ideas/help on how I can fix this problem would be greatly appreciated.

 

Thanks,

Kenny

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