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Sol120977

Rootkit scan messed up system

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Hello,

 

I recently upgraded from KIS2009 to KIS2010, I noticed that the 'rootkit scan' would just start randomly? and everytime it does it causes things to slow down a bit. Just today I was playing HPS Smolensk '41, it has to be played with a CD. I noticed it started to lag so looked what could be causing this and I see KIS2010 doing the random rootkit scan. Came to the point where the game hung so I had to stop the process thru Task Mgr. After this I noticed my system did not anymore recognize a DVD-ROM installed. This is a BIG inconvenience. I had already checked the connectors/hardware. Most probably this resulted in Windows being corrupted or something. Could anyone please tell me what exactly happened and how do I get back my system to detect the DVD-ROM.

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not sure why that happened but try this to restore DVD functionality. shut down the PC. unplug the mains cable. open the case and disconnect both the DVD power and Data cables. plug in, switch on and start windows. Shut down when the system has finished loading everything. unplug the mains cable and reconnect the drives wires. plug the machine in and reboot. hopefully the drive will now be redetected and functional.

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DVD is now detected. I ran chkdsk and it fixed some things. The game I was playing though cannot be recovered also had to reinstall the game. Right now PC sometimes momentarily freezes, its not like before. For sure that episode has damaged some files and I had just finished reinstalling Windows. Is there a way to stop rootkit scanning in the real time scan ?

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glad the DVD drive works.

 

yes there is a registry tweak to stop the rootkit scan starting automatically which technical support can provide you with if you open an official support ticket and explain what is happening on your pc. its not really to be publicised on here because it isn't recommended to do it unless no other option is available.

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Hi, I previously had the same problem, that Windows stopped detecting my DVD drive.

I followed the steps from Microsoft at the following URL, which sorted out the problem for me.

 

http://support.microsoft.com/kb/894730

 

Be carefull as you are going to edit the Registry !.

Serious problems might occur if you modify the registry incorrectly.

Therefore, make sure that you follow these steps carefully

 

Hope it helps !!

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@Kingfran, the DVD already works, I think my case had nothing to do with MDI but thanks for the info.

@antikythera, so its not possible to stop the rootkit scan in real time protection. I have to suggest they make it possible for users to turn off rootkit scanning in real time in an easy way coz it could be heavy on the PC and could cause hangs especially while ur playing a game. Even while browsing when that rootkit scan kicks in I can immediately feel the PC slowing down. Personally I think rootkit scanning should just be done manually. How and where can I open a support ticket?

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@Kingfran, the DVD already works, I think my case had nothing to do with MDI but thanks for the info.

@antikythera, so its not possible to stop the rootkit scan in real time protection. I have to suggest they make it possible for users to turn off rootkit scanning in real time in an easy way coz it could be heavy on the PC and could cause hangs especially while ur playing a game. Even while browsing when that rootkit scan kicks in I can immediately feel the PC slowing down. Personally I think rootkit scanning should just be done manually. How and where can I open a support ticket?

 

Have you tried to enable the Gaming Profile? Settings -> Gaming Profile -> Check Enable Gaming Profile.

 

That should prevent scheduled scans and other actions from happening while you are playing a game, or using another application.

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@Jon Kean - the gaming profile WAS enabled. That's another suggestion that while gaming rootkit scan MUST be disabled.

@antikythera - TY for the link.

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If you have a problem with high I/O it is a bug that must be reported to Tech Support.

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If you have a problem with high I/O it is a bug that must be reported to Tech Support.

 

Hello Whizard,

 

I'm not sure what you mean by high I/O. Right now my PC does freeze, the mouse pointer kind of sticks intermittently. I see in Task Mgr that KIS2010 takes up lots of CPU power. This was not happening before the incident with the rootkit scan. I tried what you suggested to get a support ticket. When I was getting a 'Customer ID' it said that - getting a customer key is no longer supported, contact your local distributor'?(or something like that). The local distributor here is ISecure Networks Inc. and they are very far from where I am I will e-mail them, I just don't know if they will respond. Meanwhile, I could try to 'Repair' the KIS2010 installation. Since my original CD is KIS2009 and I just have a downloaded .exe file of KIS2010, how do I repair KIS2010?

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You can always grab a fresh installer from http://kaspersky.com/productupdates

 

I've just noticed that my PCs sound was also affected by this incident. Now the windows startup music sounds broken and when I use Media Player the music at times crackles. This is terrible. I'de just like to confirm from you Whizard that what I can do is uninstall KIS 2010 then reinstall again, just like what I did before? What if I decide to transfer KIS2010 to another computer ,see this PC is for my personal use but we have other PCs here for rent, what do I do? Really big inconvenience I feel very disappointed

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I'll add my name to the list of unhappy people.

I just had a scan happen (and yes, I have gaming checked) and I lost some data from the game. I hung up and then I lost all score data. I'm not impressed. I loathe to think what will happen if I'm in photoshop, dreamweaver, roxio (rendering a movie) or some other intense program when KAV decides it's time to do a scan and something important gets messed up.

You know, there's protecting me and then there's going too far.

Add my name to the list of people that think that scanning every few hours is ludicrous. KAV has to give us the option to turn that off.

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Hello,

 

I've decided to uninstall KIS2010 but then the PC still did not feel right which could mean that windows itself was damaged when this hangup happened so now I'm replying here from another PC since I decided to repair Windows in the damaged PC(BIG,BIG inconvenience). Since I decided to leave the activation data when uninstalling KIS2010 I think it would be better if I reverted to KIS2009 - which does not have the automatic realtime rootkit scan(or does it?). Whizard or any other mods, Please let me know what the updates are for version 8.0.0.523 over the original version 8.0.0.506 in my CD. I can't seem to find an update history in Kaspersky website. I'd like to know whether to install 8.0.0.506 or 8.0.0.523. Please help guys I already had big unpleasant, inconvenient experience and your help would really be appreciated.

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correct, rootkit scans are on demand in 2009 products. a quick scan runs on system startup but is just that. after that has run, nothing should interfere scan wise. you may want to disable automatic updates though to prevent those causing problems during game play. if you do remember to update manually of course. 8.0.0.523 had some fixes for notebook PCs. your CD should suffice.

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@antikythera - i see that you also use 8.0.0.523 in desktops(Aopen ...?) so its possible with nothing adverse effects? I worry coz right now the PC with the NEWLY REPAIRED AND UPDATED Windows is operating like flawless! I wish I did not have to install any security app! One last thing I'd like to know - What should I do just in case I decide to transfer KIS to another of our computers?(is it possible/allowed?) and How do I erase all traces of KIS including the activation data which I had left. I tried to find directions about this in Kaspersky website but I can't find it. Thanks a lot for responding and looking forward to your next response which is most important.

 

If anyone else knows info on my questions your answer is most welcome.

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yes 8.0.0.523 works absolutely fine on desktops :)

 

if you want to transfer the application to another PC uninstall it as follows:

 

download the removal tool from here and save a copy of the instructions. http://support.kaspersky.com/faq/?qid=208279463

 

run the standard uninstall routine for KIS and reboot. open the command prompt and run the removal tool with the command to force removal of kis2010 as mentioned on the faq page I linked to. finally run ccleaner to remove left over registry entries.

 

then install on the other pc.

 

 

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Thank you very much for the help antikythera. I decided to give KIS2009 another chance this time I'll try ver 8.0.0.523. Recently upgraded to 9.0.0.736 coz I had trouble with 8.0.0.506 not finishing full scans(only happened last week, earlier it was ok)Now trouble with the auto rootkit scan in 9.0.0.736. I just hope I don't have to add to this post and 8.0.0.523 works fine the rest of the way.

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