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Amiri

Initialization of Kaspersky administration Kit failed

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Hello Artem Petukhov

As per your advice to my email below is the description.

 

Description of Issues:

 

When I am trying to opening the Kaspersky Administration Kit 6.0 a dialog box will appear that (Initialization of Kaspersky administration Kit failed, Kaspersky administration server was improperly installed or invalid server address specified would you like to specify another server address) although I have changed the Server address and Proxy server but the problem still exist.

 

 

List of Below Step I tried (I have implemented only one step):

 

Removing of Norton Ghost and Live update.

I am using KAV 6.0 Administration Kit you have mention (Reset of Kaspersky Setting) for KAV 9.0 and KAV 7.0 but not for KAV 6.0 therefore I didn’t performed this step

The rest of steps are not the solution for my issue

 

 

 

 

Please kindly send us the solution as soon as u can as because from Dec,08 till now I don’t have access to KAV administration kit therefore all 50 clients are out of date and here in our Network we face lots of crisis.

 

 

Case Number:

CAS-355000-2PSGHC .

Case Number is not usless.

 

 

Best regards,

Amiri

 

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Do you have a backup of the Admin Kit from when it was last working? If so just restore the backup to that date. I would also change your Update Policy to both Admin Kit and Kaspersky Servers so that the clients can still update when the Admin Kit is not available.

 

 

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Do you have a backup of the Admin Kit from when it was last working? If so just restore the backup to that date. I would also change your Update Policy to both Admin Kit and Kaspersky Servers so that the clients can still update when the Admin Kit is not available.

 

 

The System Restore has not worked, i have only earlier backup from amount ago which i had backed up through Norton Ghost, should i Restore that backup. Please kindly let me know if I do restore the Norton ghost backup.

 

Looking forward to your comment in this regard.

 

Thanks,

Amiri

 

 

 

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Actually, I meant from the backup that is provided with the Admin Kit but I'm guessing you haven't set that up. Before trying your Ghost restore you may want to work with support, they can Webex into your server and take a look at what might be causing the issue.

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Actually, I meant from the backup that is provided with the Admin Kit but I'm guessing you haven't set that up. Before trying your Ghost restore you may want to work with support, they can Webex into your server and take a look at what might be causing the issue.

 

 

Hello Rob

 

I had also taken a backup of Admin Kit about a week ago, but I don’t know how to restore that. here is a folder by the name of Packages which contains some setups of KAV, I have run those setups as well but they are also not implemented.

If u could to tell me that how can I restore the backup what is the procedure.

And I have contacted and filled many case requests to Support team of KAV but the result was unknown. If u could tell me how to contact properly to a supportive person of KAV.

 

At first please let me know how to restore the backed up of Admin Kit.

 

 

Thanks,

Amiri

 

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Hello Rob

 

I had also taken a backup of Admin Kit about a week ago, but I don’t know how to restore that. here is a folder by the name of Packages which contains some setups of KAV, I have run those setups as well but they are also not implemented.

If u could to tell me that how can I restore the backup what is the procedure.

And I have contacted and filled many case requests to Support team of KAV but the result was unknown. If u could tell me how to contact properly to a supportive person of KAV.

 

At first please let me know how to restore the backed up of Admin Kit.

Thanks,

Amiri

 

 

Dear All,

 

Please help me in this regard. Mr. Rob and Mr.Artem Petukhov or any one else from Admins' please response me that what can i do to solve the problem, its lamost 10 days that my Admin Kit is not running and 50 clients are out of date .

 

 

Thanks,

Amiri

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Look into this FAQ for restoring the data base

i have followed the FAQ steps but the klbackup Application is not opening the box of backup and restore as it shows in FAQ, when i am trying to open the klbackup application from (C:\Program Files\Kaspersky Lab\Kaspersky Administration Kit) its just blanking and that is it, while it doesnt shows the box as in FAQ

 

Please help me that how can i setup the Admin Kit.

 

Thanks,

Amiri

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i have followed the FAQ steps but the klbackup Application is not opening the box of backup and restore as it shows in FAQ, when i am trying to open the klbackup application from (C:\Program Files\Kaspersky Lab\Kaspersky Administration Kit) its just blanking and that is it, while it doesnt shows the box as in FAQ

 

Please help me that how can i setup the Admin Kit.

 

Thanks,

Amiri

 

should i remove the Admin Kit and reinstall it or just i should overwrite the Admin Kit to the current installation without removing the previous one. and then running the Backup from admin Kit, please let me know if i do this it wont effect worng.

 

 

I have also followed the Event Viewer that CSAdmin Server creates Error and as well Warning below is the detail:

 

CSAdmin Error:

Failed to connect to the database in 600 seconds.

Error information: 1950/-2147467259 (Generic db error: "Database error: code = 0x80004005, message='Unspecified error', description='Cannot open database requested in login 'KAV'. Login fails.', source='Microsoft OLE DB Provider for SQL Server', GUID='{0C733A8B-2A1C-11CE-ADE5-00AA0044773D}', LastStatement=''"), O:\CS AdminKit\development2\server\db\ado\db_inneradoconnectionimpl.cpp, 363

 

CSAdmin Warning:

Database server '(local)' is unavailable, schema name: 'KAV'. Error description: Error information: 1950/-2147467259 (Generic db error: "Database error: code = 0x80004005, message='Unspecified error', description='Cannot open database requested in login 'KAV'. Login fails.', source='Microsoft OLE DB Provider for SQL Server', GUID='{0C733A8B-2A1C-11CE-ADE5-00AA0044773D}', LastStatement=''"), O:\CS AdminKit\development2\server\db\ado\db_inneradoconnectionimpl.cpp, 363

 

 

Please kindly help me in this regard ASAP.

 

Thanks,

Amiri

 

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should i remove the Admin Kit and reinstall it or just i should overwrite the Admin Kit to the current installation without removing the previous one. and then running the Backup from admin Kit, please let me know if i do this it wont effect worng.

I have also followed the Event Viewer that CSAdmin Server creates Error and as well Warning below is the detail:

 

CSAdmin Error:

Failed to connect to the database in 600 seconds.

Error information: 1950/-2147467259 (Generic db error: "Database error: code = 0x80004005, message='Unspecified error', description='Cannot open database requested in login 'KAV'. Login fails.', source='Microsoft OLE DB Provider for SQL Server', GUID='{0C733A8B-2A1C-11CE-ADE5-00AA0044773D}', LastStatement=''"), O:\CS AdminKit\development2\server\db\ado\db_inneradoconnectionimpl.cpp, 363

 

CSAdmin Warning:

Database server '(local)' is unavailable, schema name: 'KAV'. Error description: Error information: 1950/-2147467259 (Generic db error: "Database error: code = 0x80004005, message='Unspecified error', description='Cannot open database requested in login 'KAV'. Login fails.', source='Microsoft OLE DB Provider for SQL Server', GUID='{0C733A8B-2A1C-11CE-ADE5-00AA0044773D}', LastStatement=''"), O:\CS AdminKit\development2\server\db\ado\db_inneradoconnectionimpl.cpp, 363

Please kindly help me in this regard ASAP.

 

Thanks,

Amiri

 

 

Finaly i have remove the Admin Kit and reinstall it, and after updating the Admin Kit, The Admin Kit distribute updates to all clients which was in the network and has already installed Kaspersky Antivirus. but the problem is that. The Admin Kit do not syncronize to the Host and create an error.

but the clients are updating i dont know what is going onn.

 

please Help in this regard as soon as anyone can

 

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but the problem is that. The Admin Kit do not syncronize to the Host and create an error.

but the clients are updating i dont know what is going onn.

 

please Help in this regard as soon as anyone can

 

plz specify what kind of errors ? - if you can't synchronize hosts you should lunch an information upgrade (server IP address - synchronizing ports ...etc.) to all kaspersky Network Agents installed on your PCs

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plz specify what kind of errors ? - if you can't synchronize hosts you should lunch an information upgrade (server IP address - synchronizing ports ...etc.) to all kaspersky Network Agents installed on your PCs

 

 

 

After the reinstallation of Admin Kit 6.0, Network Agent has been installed but, I couldn’t able to install the Antivirus in Admin Kit, therefore when I try to deploy to a client I can’t

 

The Admin Kit has already find the Group of our Clients Networks, and I can update the clients computers by assigning the update task over them but clients color in group shows light red which is means that the Network agent and Antivirus has not yet installed therefore I cant synchronize

 

Maybe the problem is the Admin Kit connectivity with Database or I don’t know some thing else.

 

Please let me know what the issue is.

 

 

Thanks,

Amiri

 

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I am also getting DB errors in the kaspersky event logs

[Windows SBS 2003 SP2 - DC]

 

Event Type: Error

Event Source: klnagent

Event Category: None

Event ID: 1

Date: 09/03/2010

Time: 12:10:31

User: NT AUTHORITY\SYSTEM

Computer: SERVER-C

Description:

#1197 (0) Error 1197/0x0 ('Operation failed because the timeout period expired') processing firewall exception list.

Data:

0000: 45 00 72 00 72 00 6f 00 E.r.r.o.

0008: 72 00 20 00 69 00 6e 00 r. .i.n.

0010: 66 00 6f 00 72 00 6d 00 f.o.r.m.

0018: 61 00 74 00 69 00 6f 00 a.t.i.o.

0020: 6e 00 3a 00 20 00 31 00 n.:. .1.

0028: 31 00 39 00 37 00 2f 00 1.9.7./.

0030: 30 00 20 00 28 00 4f 00 0. .(.O.

0038: 70 00 65 00 72 00 61 00 p.e.r.a.

0040: 74 00 69 00 6f 00 6e 00 t.i.o.n.

0048: 20 00 66 00 61 00 69 00 .f.a.i.

0050: 6c 00 65 00 64 00 20 00 l.e.d. .

0058: 62 00 65 00 63 00 61 00 b.e.c.a.

0060: 75 00 73 00 65 00 20 00 u.s.e. .

0068: 74 00 68 00 65 00 20 00 t.h.e. .

0070: 74 00 69 00 6d 00 65 00 t.i.m.e.

0078: 6f 00 75 00 74 00 20 00 o.u.t. .

0080: 70 00 65 00 72 00 69 00 p.e.r.i.

0088: 6f 00 64 00 20 00 65 00 o.d. .e.

0090: 78 00 70 00 69 00 72 00 x.p.i.r.

0098: 65 00 64 00 29 00 2c 00 e.d.).,.

00a0: 20 00 4f 00 3a 00 5c 00 .O.:.\.

00a8: 43 00 53 00 20 00 41 00 C.S. .A.

00b0: 64 00 6d 00 69 00 6e 00 d.m.i.n.

00b8: 4b 00 69 00 74 00 5c 00 K.i.t.\.

00c0: 64 00 65 00 76 00 65 00 d.e.v.e.

00c8: 6c 00 6f 00 70 00 6d 00 l.o.p.m.

00d0: 65 00 6e 00 74 00 32 00 e.n.t.2.

00d8: 5c 00 6e 00 61 00 67 00 \.n.a.g.

00e0: 65 00 6e 00 74 00 5c 00 e.n.t.\.

00e8: 6e 00 61 00 67 00 69 00 n.a.g.i.

00f0: 6e 00 73 00 74 00 5c 00 n.s.t.\.

00f8: 6e 00 61 00 67 00 5f 00 n.a.g._.

0100: 77 00 66 00 77 00 2e 00 w.f.w...

0108: 63 00 70 00 70 00 2c 00 c.p.p.,.

0110: 20 00 31 00 32 00 38 00 .1.2.8.

0118: 2e 00 0a 00 ....

 

 

#############################################################################

#############################################################################

 

Event Type: Error

Event Source: CSAdminServer

Event Category: None

Event ID: 1

Date: 09/03/2010

Time: 12:08:32

User: NT AUTHORITY\SYSTEM

Computer: SERVER-C

Description:

Kaspersky Administration Server stopped due to error.

#1950 (-2147467259) Generic db error: "0x80004005, 'Microsoft OLE DB Provider for SQL Server', 'Unspecified error', 'Cannot generate SSPI context', GUID='{0C733A8B-2A1C-11CE-ADE5-00AA0044773D}', LastStatement=''"

Data:

0000: 45 00 72 00 72 00 6f 00 E.r.r.o.

0008: 72 00 20 00 69 00 6e 00 r. .i.n.

0010: 66 00 6f 00 72 00 6d 00 f.o.r.m.

0018: 61 00 74 00 69 00 6f 00 a.t.i.o.

0020: 6e 00 3a 00 20 00 31 00 n.:. .1.

0028: 39 00 35 00 30 00 2f 00 9.5.0./.

0030: 2d 00 32 00 31 00 34 00 -.2.1.4.

0038: 37 00 34 00 36 00 37 00 7.4.6.7.

0040: 32 00 35 00 39 00 20 00 2.5.9. .

0048: 28 00 47 00 65 00 6e 00 (.G.e.n.

0050: 65 00 72 00 69 00 63 00 e.r.i.c.

0058: 20 00 64 00 62 00 20 00 .d.b. .

0060: 65 00 72 00 72 00 6f 00 e.r.r.o.

0068: 72 00 3a 00 20 00 22 00 r.:. .".

0070: 30 00 78 00 38 00 30 00 0.x.8.0.

0078: 30 00 30 00 34 00 30 00 0.0.4.0.

0080: 30 00 35 00 2c 00 20 00 0.5.,. .

0088: 27 00 4d 00 69 00 63 00 '.M.i.c.

0090: 72 00 6f 00 73 00 6f 00 r.o.s.o.

0098: 66 00 74 00 20 00 4f 00 f.t. .O.

00a0: 4c 00 45 00 20 00 44 00 L.E. .D.

00a8: 42 00 20 00 50 00 72 00 B. .P.r.

00b0: 6f 00 76 00 69 00 64 00 o.v.i.d.

00b8: 65 00 72 00 20 00 66 00 e.r. .f.

00c0: 6f 00 72 00 20 00 53 00 o.r. .S.

00c8: 51 00 4c 00 20 00 53 00 Q.L. .S.

00d0: 65 00 72 00 76 00 65 00 e.r.v.e.

00d8: 72 00 27 00 2c 00 20 00 r.'.,. .

00e0: 27 00 55 00 6e 00 73 00 '.U.n.s.

00e8: 70 00 65 00 63 00 69 00 p.e.c.i.

00f0: 66 00 69 00 65 00 64 00 f.i.e.d.

00f8: 20 00 65 00 72 00 72 00 .e.r.r.

0100: 6f 00 72 00 27 00 2c 00 o.r.'.,.

0108: 20 00 27 00 43 00 61 00 .'.C.a.

0110: 6e 00 6e 00 6f 00 74 00 n.n.o.t.

0118: 20 00 67 00 65 00 6e 00 .g.e.n.

0120: 65 00 72 00 61 00 74 00 e.r.a.t.

0128: 65 00 20 00 53 00 53 00 e. .S.S.

0130: 50 00 49 00 20 00 63 00 P.I. .c.

0138: 6f 00 6e 00 74 00 65 00 o.n.t.e.

0140: 78 00 74 00 27 00 2c 00 x.t.'.,.

0148: 20 00 47 00 55 00 49 00 .G.U.I.

0150: 44 00 3d 00 27 00 7b 00 D.=.'.{.

0158: 30 00 43 00 37 00 33 00 0.C.7.3.

0160: 33 00 41 00 38 00 42 00 3.A.8.B.

0168: 2d 00 32 00 41 00 31 00 -.2.A.1.

0170: 43 00 2d 00 31 00 31 00 C.-.1.1.

0178: 43 00 45 00 2d 00 41 00 C.E.-.A.

0180: 44 00 45 00 35 00 2d 00 D.E.5.-.

0188: 30 00 30 00 41 00 41 00 0.0.A.A.

0190: 30 00 30 00 34 00 34 00 0.0.4.4.

0198: 37 00 37 00 33 00 44 00 7.7.3.D.

01a0: 7d 00 27 00 2c 00 20 00 }.'.,. .

01a8: 4c 00 61 00 73 00 74 00 L.a.s.t.

01b0: 53 00 74 00 61 00 74 00 S.t.a.t.

01b8: 65 00 6d 00 65 00 6e 00 e.m.e.n.

01c0: 74 00 3d 00 27 00 27 00 t.=.'.'.

01c8: 22 00 29 00 2c 00 20 00 ".).,. .

01d0: 4f 00 3a 00 5c 00 43 00 O.:.\.C.

01d8: 53 00 20 00 41 00 64 00 S. .A.d.

01e0: 6d 00 69 00 6e 00 4b 00 m.i.n.K.

01e8: 69 00 74 00 5c 00 64 00 i.t.\.d.

01f0: 65 00 76 00 65 00 6c 00 e.v.e.l.

01f8: 6f 00 70 00 6d 00 65 00 o.p.m.e.

0200: 6e 00 74 00 32 00 5c 00 n.t.2.\.

0208: 73 00 65 00 72 00 76 00 s.e.r.v.

0210: 65 00 72 00 5c 00 64 00 e.r.\.d.

0218: 62 00 5c 00 61 00 64 00 b.\.a.d.

0220: 6f 00 5c 00 64 00 62 00 o.\.d.b.

0228: 5f 00 69 00 6e 00 6e 00 _.i.n.n.

0230: 65 00 72 00 61 00 64 00 e.r.a.d.

0238: 6f 00 63 00 6f 00 6e 00 o.c.o.n.

0240: 6e 00 65 00 63 00 74 00 n.e.c.t.

0248: 69 00 6f 00 6e 00 69 00 i.o.n.i.

0250: 6d 00 70 00 6c 00 2e 00 m.p.l...

0258: 63 00 70 00 70 00 2c 00 c.p.p.,.

0260: 20 00 34 00 32 00 39 00 .4.2.9.

0268: 2e 00 0a 00 0a 00 45 00 ......E.

0270: 78 00 74 00 72 00 61 00 x.t.r.a.

0278: 20 00 64 00 61 00 74 00 .d.a.t.

0280: 61 00 3a 00 20 00 a.:. .

 

Database error: code = 0x80004005 CS AdminKit\development2\server\db\ado\db_inneradoconnectionimpl.cpp 429

 

#############################################################################

#############################################################################

 

 

Event Type: Error

Event Source: CSAdminServer

Event Category: None

Event ID: 1

Date: 09/03/2010

Time: 12:08:32

User: NT AUTHORITY\SYSTEM

Computer: SERVER-C

Description:

Database error occured: #1950 (-2147467259) Generic db error: "0x80004005, 'Microsoft OLE DB Provider for SQL Server', 'Unspecified error', 'Cannot generate SSPI context', GUID='{0C733A8B-2A1C-11CE-ADE5-00AA0044773D}', LastStatement=''"

Data:

0000: 45 00 72 00 72 00 6f 00 E.r.r.o.

0008: 72 00 20 00 69 00 6e 00 r. .i.n.

0010: 66 00 6f 00 72 00 6d 00 f.o.r.m.

0018: 61 00 74 00 69 00 6f 00 a.t.i.o.

0020: 6e 00 3a 00 20 00 31 00 n.:. .1.

0028: 39 00 35 00 30 00 2f 00 9.5.0./.

0030: 2d 00 32 00 31 00 34 00 -.2.1.4.

0038: 37 00 34 00 36 00 37 00 7.4.6.7.

0040: 32 00 35 00 39 00 20 00 2.5.9. .

0048: 28 00 47 00 65 00 6e 00 (.G.e.n.

0050: 65 00 72 00 69 00 63 00 e.r.i.c.

0058: 20 00 64 00 62 00 20 00 .d.b. .

0060: 65 00 72 00 72 00 6f 00 e.r.r.o.

0068: 72 00 3a 00 20 00 22 00 r.:. .".

0070: 30 00 78 00 38 00 30 00 0.x.8.0.

0078: 30 00 30 00 34 00 30 00 0.0.4.0.

0080: 30 00 35 00 2c 00 20 00 0.5.,. .

0088: 27 00 4d 00 69 00 63 00 '.M.i.c.

0090: 72 00 6f 00 73 00 6f 00 r.o.s.o.

0098: 66 00 74 00 20 00 4f 00 f.t. .O.

00a0: 4c 00 45 00 20 00 44 00 L.E. .D.

00a8: 42 00 20 00 50 00 72 00 B. .P.r.

00b0: 6f 00 76 00 69 00 64 00 o.v.i.d.

00b8: 65 00 72 00 20 00 66 00 e.r. .f.

00c0: 6f 00 72 00 20 00 53 00 o.r. .S.

00c8: 51 00 4c 00 20 00 53 00 Q.L. .S.

00d0: 65 00 72 00 76 00 65 00 e.r.v.e.

00d8: 72 00 27 00 2c 00 20 00 r.'.,. .

00e0: 27 00 55 00 6e 00 73 00 '.U.n.s.

00e8: 70 00 65 00 63 00 69 00 p.e.c.i.

00f0: 66 00 69 00 65 00 64 00 f.i.e.d.

00f8: 20 00 65 00 72 00 72 00 .e.r.r.

0100: 6f 00 72 00 27 00 2c 00 o.r.'.,.

0108: 20 00 27 00 43 00 61 00 .'.C.a.

0110: 6e 00 6e 00 6f 00 74 00 n.n.o.t.

0118: 20 00 67 00 65 00 6e 00 .g.e.n.

0120: 65 00 72 00 61 00 74 00 e.r.a.t.

0128: 65 00 20 00 53 00 53 00 e. .S.S.

0130: 50 00 49 00 20 00 63 00 P.I. .c.

0138: 6f 00 6e 00 74 00 65 00 o.n.t.e.

0140: 78 00 74 00 27 00 2c 00 x.t.'.,.

0148: 20 00 47 00 55 00 49 00 .G.U.I.

0150: 44 00 3d 00 27 00 7b 00 D.=.'.{.

0158: 30 00 43 00 37 00 33 00 0.C.7.3.

0160: 33 00 41 00 38 00 42 00 3.A.8.B.

0168: 2d 00 32 00 41 00 31 00 -.2.A.1.

0170: 43 00 2d 00 31 00 31 00 C.-.1.1.

0178: 43 00 45 00 2d 00 41 00 C.E.-.A.

0180: 44 00 45 00 35 00 2d 00 D.E.5.-.

0188: 30 00 30 00 41 00 41 00 0.0.A.A.

0190: 30 00 30 00 34 00 34 00 0.0.4.4.

0198: 37 00 37 00 33 00 44 00 7.7.3.D.

01a0: 7d 00 27 00 2c 00 20 00 }.'.,. .

01a8: 4c 00 61 00 73 00 74 00 L.a.s.t.

01b0: 53 00 74 00 61 00 74 00 S.t.a.t.

01b8: 65 00 6d 00 65 00 6e 00 e.m.e.n.

01c0: 74 00 3d 00 27 00 27 00 t.=.'.'.

01c8: 22 00 29 00 2c 00 20 00 ".).,. .

01d0: 4f 00 3a 00 5c 00 43 00 O.:.\.C.

01d8: 53 00 20 00 41 00 64 00 S. .A.d.

01e0: 6d 00 69 00 6e 00 4b 00 m.i.n.K.

01e8: 69 00 74 00 5c 00 64 00 i.t.\.d.

01f0: 65 00 76 00 65 00 6c 00 e.v.e.l.

01f8: 6f 00 70 00 6d 00 65 00 o.p.m.e.

0200: 6e 00 74 00 32 00 5c 00 n.t.2.\.

0208: 73 00 65 00 72 00 76 00 s.e.r.v.

0210: 65 00 72 00 5c 00 64 00 e.r.\.d.

0218: 62 00 5c 00 61 00 64 00 b.\.a.d.

0220: 6f 00 5c 00 64 00 62 00 o.\.d.b.

0228: 5f 00 69 00 6e 00 6e 00 _.i.n.n.

0230: 65 00 72 00 61 00 64 00 e.r.a.d.

0238: 6f 00 63 00 6f 00 6e 00 o.c.o.n.

0240: 6e 00 65 00 63 00 74 00 n.e.c.t.

0248: 69 00 6f 00 6e 00 69 00 i.o.n.i.

0250: 6d 00 70 00 6c 00 2e 00 m.p.l...

0258: 63 00 70 00 70 00 2c 00 c.p.p.,.

0260: 20 00 34 00 32 00 39 00 .4.2.9.

0268: 2e 00 0a 00 ....

 

 

 

#############################################################################

#############################################################################

COMPLETE

 

Event Type: Warning

Event Source: klnagent

Event Category: None

Event ID: 1

Date: 09/03/2010

Time: 12:07:24

User: NT AUTHORITY\SYSTEM

Computer: SERVER-C

Description:

Connector for product 1168 version 5.5.1388.0 is not compatible with current version of Network Agent

 

 

 

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