Jump to content


  • Content Count

  • Joined

  • Last visited

About Paul0521

  • Rank
  1. Just a bump for any new ideas - I submitted a support ticket to Kaspersky, but never got a response. Does anyone have any suggestions about how to diagnose / fix this problem? Thanks
  2. No - nothing there. It says anti-span is disabled and there are 0 files scanned and 0 files with spam found. I did not check the report before I upgraded to the new version today. There may have been entries in the .125 version. Paul
  3. I tried to upgrade to 325 today, but still have the same problem. Outlook and KIS work fine if anti-spam is disabled, but the computer freezes as soon as I enable anti-spam and open Outlook.
  4. Update - I've been playing with this a bit more, and I found that Outlook and Kaspersky do not hang if I disable Anti-spam. Does this help in the diagnosis? Thanks, Paul
  5. Hi all - hope that you can help me. I have been using KIS for about 9 months on my system. I use Outlook 2003 as my email client. Yesterday, when I opened Outlook and tried to do a send / receive, both Outlook and KIS froze. I could not close either application, even by trying to go to the task manager. If I waited a sufficient amount of time, KIS would stop, and I would get a message from both Windows and KIS, saying that KIS had stopped abnormally. The KIS window asked me if I wanted to send the diagnostic files to Kaspersky for analysis (I said yes). Today I uninstalled and downloaded the latest version ( - unfortunately I am having the same problem, even with the newest version of KIS. System specifics are as follows: Windows Home Premium 64 bit Q6600 processor with 8 G RAM Intel ICH 9 RAID 1 for my main data disk. Outlook 2003 SP3 If I disable KIS, Outlook works fine. Thanks, Paul
  • Create New...

Important Information

We use cookies to make your experience of our websites better. By using and further navigating this website you accept this. Detailed information about the use of cookies on this website is available by clicking on more information.