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Paul0521

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About Paul0521

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  1. Just a bump for any new ideas - I submitted a support ticket to Kaspersky, but never got a response. Does anyone have any suggestions about how to diagnose / fix this problem? Thanks
  2. No - nothing there. It says anti-span is disabled and there are 0 files scanned and 0 files with spam found. I did not check the report before I upgraded to the new version today. There may have been entries in the .125 version. Paul
  3. I tried to upgrade to 325 today, but still have the same problem. Outlook and KIS work fine if anti-spam is disabled, but the computer freezes as soon as I enable anti-spam and open Outlook.
  4. Update - I've been playing with this a bit more, and I found that Outlook and Kaspersky do not hang if I disable Anti-spam. Does this help in the diagnosis? Thanks, Paul
  5. Hi all - hope that you can help me. I have been using KIS 7.0.1.125 for about 9 months on my system. I use Outlook 2003 as my email client. Yesterday, when I opened Outlook and tried to do a send / receive, both Outlook and KIS froze. I could not close either application, even by trying to go to the task manager. If I waited a sufficient amount of time, KIS would stop, and I would get a message from both Windows and KIS, saying that KIS had stopped abnormally. The KIS window asked me if I wanted to send the diagnostic files to Kaspersky for analysis (I said yes). Today I uninstalled 7.0.1.125 and downloaded the latest version (7.0.1.325) - unfortunately I am having the same problem, even with the newest version of KIS. System specifics are as follows: Windows Home Premium 64 bit Q6600 processor with 8 G RAM Intel ICH 9 RAID 1 for my main data disk. Outlook 2003 SP3 If I disable KIS, Outlook works fine. Thanks, Paul
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