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Saxel

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Everything posted by Saxel

  1. Yes got a message from technical support saying the problem had been resolved, and indeed all seems good again - for the moment at least.
  2. Hi mikethebike and wileycoyote The message that I have just received from technical support in the UK is that they have re-escalated the support case to the Virus Specialists for further investigation. So I guess some acknowledgement that it is a recurring problem.
  3. Will do, however you do start to question the value of a security product which cannot be relied upon, particularly for on-line banking.
  4. I'm finding the identical problem has returned and I am once more receiving what appear to be false positives when accessing bank sites. Anybody else having this problem? Yes wileycoyote Exact same problem has returned for me also, guess it is back on to support once more tomorrow.
  5. The problem know appears, for me at least to be resolved, I'm no longer getting the very worrying warning message. I was really surprised that a premium security product upon which we rely such as Kaspersky offers no technical support over the weekend indeed in the UK support is limited to 8.00 - 5.30 Monday to Friday. Something I will need to consider in the future.
  6. Been advised issue should be resolved in the next 24 - 48 hours. with the next update.
  7. That is true also in my case also, message is not related to which browser I use, chrome, firefox or edge or if I use safe money. The detection is listed under reports in KIS. Surprised that Kaspersky offer no technical support over the weekend.
  8. Interesting even the ticket acknowledgement from Kaspersky support is classified by KIS as a phishing e-mail and marked as spam! And also opening the acknowledgement mail triggers the warning about risk of data loss and informs me a dangerous URL has been blocked - presumably is sees the URL in the e-mail and fires it off.
  9. I have logged a ticket with technical support describing the issue and linking to this thread. Find it difficult to believe that the online security of most major UK banks has been compromised simultaneously, I'm using the same bookmarks I've always used and Trusteer Endpoint protection sees no problem. Will update when I receive a reply.
  10. Hi mikethebike Using safemoney makes no difference - still get the threat of data loss message when logging into TSB, but I can log into Nationwide without problem without using the safemoney browser.. Same with both Firefox and Chrome.
  11. Same issue for me when logging into TSB bank site, very strange, Trusteer Endpoint protection said all was good!
  12. I received this message this morning and went ahead with the download and performed an over the top install, which kept all of my settings and took a total of perhaps 10 minutes. Whilst I had not intended to upgrade to KIS 19 at this time - I normally wait a while I'm pleased I did, it seems so much lighter so far, certainly websites load significantly quicker. So far so good. I guess only Kaspersky support can answer the question about continuing to use a non GDPR complaint version of the program in the EU given the possible legal ramifications.
  13. From my experience with this issue, google backup & sync is blocked if under additional / networks / always scan encrypted connections is selected. However all seems well if I select the default 'scan encrypted connections upon request from the protection component'. This is the way I'm set up at present to avoid making a specific exception.
  14. I also have the same problem using KIS 18.0.0.405(f) but so far have been unable to resolve it without suspending KIS.
  15. I use Thunderbird, as I have for many years, previously with KIS 17, now with KIS 18.0.0.405(f) and the 2 seem to work happily together. Does this help with your issue: https://www.kaspersky.com/auto-renewal-service See also a little below:
  16. I am running KIS 18.0.0.405(f) Windows 10 Fall Creators update version 1709 , and certainly experienced the problem immediately after updating Windows in December. However more recently notifications are now displayed in the windows notification center, but I am unsure if the change was the result of an update in Windows or KIS.
  17. In my case there was no doubt as to the cause of the problem. Not only was the key blocked warning on my PC, the software stopped working simultaneously on 2 other devices upon which it was installed, and the fact the license had been blocked was prominently displayed in my Kaspersky. In fairness to the UK Technical Support people I cannot fault their response to the issue, they were helpful and polite, but had to escalate the case to Moscow, who took a couple of days to unblock the code - a little longer than I would have hoped, but not unreasonable. HOWEVER before Technical Support would take any action they required certain information including pictures of the purchase receipt, the box and the activation card, clearly showing the activation code, which fortunately I had to hand, but I could imagine for others this may have presented a real obstacle. Saxel
  18. Just to update, I have heard back from technical support that my code has been unblocked, although I am yet to reinstall KIS to confirm. It would appear from the mail the reason that Curry / PC World customers suffered this problem was that Kaspersky considered the price for which they were selling the software to be too low, so a dispute between the 2 companies with innocent customers trapped in the middle.
  19. Fortunately I do xPat as I ordered it online and the receipt was sent to me by e-mail, otherwise no chance of it being in my possession. They also insisted on a picture of the box as well as the activation card! K are certainly in no hurry to resolve this issue.
  20. Whizard, yes of course you are perfectly correct that this problem is not forum resolvable, and I'm sure we are all in touch with technical support to try to achieve a resolution. I and I'm sure others here do find some reassurance in the fact that we are not alone suffering this problem, it seems to be related to keys purchased from the same supplier for the same product. For that reason I do feel that this thread is fully justified indeed important to those effected on this forum.
  21. I have had exactly the same problem today, KIS for 5 devices, bought from PC World in towards end November. Contacted technical supporrt but as yet no reply
  22. I run both Malwarebytes 3.2.2 and KIS2018 in real time without setting any exclusions. The only issue I've had from time to time is KIS blocking the Malwarebytes tray icon - the programme itself is still running. But that now seems to have resolved itself for the moment.
  23. Which version of KAV are you using? I use Firefox POP3 with KIS 17.0.0.611 (f) and have experienced no problems so far - running under windows 10. A recent change I did make was to implement SSL / TLS security which changed the default port to 995, and this has certainly increased download speed.
  24. Just out of interest what system set up do you have? I'm using Rapport for the same reason as you, with W10 with KIS 17.0.0611(e) with Chrome and Firefox, and touch wood they seem to play nicely together. I've heard of others using W7 having issues however.
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