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About jeremiahb

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  1. Hey, this worked! Woo-hoo! I didn't realize that my WinXP install CD came with a recovery tool. Awesome. I went into c:\windows\system32\drivers and renamed klif.sys to klif.sys.old and the system restarted fine! Thanks a million (or, at least $600-worth of data recovery services)! Now, as I said before, I'm going to have to spend some time reading up on what I should have done beforehand. And all the important stuff is now backed up so a hd reformat, while it may be annoying if required (don't see why that will happen now, but I haven't had the best track record this weekend...), will not be disastrous. And sorry for sounding snippy. I did try to keep it in check but some of the general unhappiness came through. Of course, as soon as I realized I had done something wrong, I knew what a more virtuous computer user would have done in my place. That's all I meant by that "morally upright IT professional" bit. I wasn't implying that my actions irreproachable, rather: that there is a right way to do these things and I had been burned by taking a shortcut. Now to find the remnants of that McAffee install...
  2. Note that I haven't exactly been hiding my faults here. Sure, if I was a morally upright IT professional, I wouldn't have gotten myself into this problem. I have sinned and hope to shrive my soul sometime in the near future--after I recover the data. But there's blame to go around here. Me: I didn't do a backup before install, didn't care enough about the dregs of an older program, and trusted the Kaspersky installer to do what it said it would do. McAffee: apparently their uninstall isn't well made. Kaspersky: their installer screwed the computer. The computer worked before the installer ran (even at that point when the McAffee stuff was mostly uninstalled except for the autoupdate program). Now it doesn't. That is not entirely their fault (see above), but they're making general consumer software for Windoze users. The installer needs to be better--this is a pretty catastrophic install failure. Also, badly uninstalled programs is part of their business space. Apparently my issue isn't a new thing. And if that is so...why can't the installer handle this? No matter the extent of my error, my actions were not out of the realm of standard user behavior. This is not a good consumer experience. I am certainly going to use Kaspersky once I get my computer back into shape--I'll have paid hundreds of dollars for the use it, but I'm also certainly not going to recommend it to anyone unless I get some assurance that this occurred due to extenuating circumstances. By the way: F8 "Run from last known good configuration" didn't work.
  3. Here's another idea: what if I used Knoppix or something similar to browse the ntfs system and rename some Kaspersky files--the ones that start automatically on start up? Isn't that what the KSecDD.sys file is--a Kaspersky file? I can try finding/renaming the McAffee files as well--need to go figure that out. Basically: if I can get a recovery program running, what files should I look for to get my computer back to a usable state. I can be a good citizen after that and be more careful about the K. install. It's worth something to me to try to figure this out before merrily reformatting my hd.
  4. For this I paid $70? What a bargain. Now it could cost another $600 to recover the files (of course I didn't make a backup before installing). What a mess. You guys need to fix your install program. Sure I had something to do with it, but come on. No one in today's world expect a simple virus program to hose their computer so totally and completely. Can you tell me more about this kl1s.sys file (whatever it's name was)? Why it couldn't write that in the first place?
  5. Tried to install Kaspersky 7.0. Uninstalled McAffee antivirus and the McAffee security console (whatever its name was). Restarted after both uninstalls. Zone Alarm is installed and was running. Install failed with an error that it didn't have permission to overwrite/write kl1s.sys (damn, I didn't write the name down, and now I'm not 100% sure that was the name: c:\windows\system32\kl1s.sys or kd1s.sys or kl1d.sys). Cancelled install, install rolled back. Restarted computer. Zone Alarm alerted me that McAffee auto-update was trying to access the internet. Denied access and looked for the McAffee stuff. Couldn't find it in the install/uninstall software list and couldn't find it in the Startup menu item. I figured that it probably wasn't running anymore so. Tried to reinstall Kaspersky 7.0. Install seemed to go fine. Asked to restart. Yes. Computer has been dead since then. Restart in safemode and the restart gets to here and hangs: .... multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\System32\Drivers\KSecDD.sys multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\System32\Drivers\Ntfs.sys multi(0)disk(0)rdisk(0)partition(1)\WINDOWS\System32\Drivers\NDIS.sys and...that's it. Computer is dead. What a hassle. Please help. Thanks, Jeremiah
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