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Posts posted by cyberspaceman

  1. 2 minutes ago, Si said:

    I'm blaming them for three reasons.

    First, it seems like it's their code at fault.

    Second, and perhaps more importantly, the functionality this alert system is absurd. What kind of garbage software stacks one message on top of another and then forces you to address each and every one to cancel them? Basic software design tells you that you should have a single window that, if necessary, contains the details of all alerts, and that can be cancelled or delayed with the minimum of fuss. Sometimes when I return to the PC I have eight windows, one on top of the other. In addition, we should have the option to isolate and turn off this specific functionality instead of switching off about a dozen other features at the same time.

    Third, they can't even be bothered to post here and keep us informed of what's going on.

    I've just seen I've got 29 days left until my renewal. If this isn't sorted in three weeks I'll be buying another AV. I might anyway.

    To reiterate, my understanding is the conflict is caused by the latest version of chrome which has chromecast functionality hard-wired into the browser (I don't think this has anything to do with chromecast devices); however I think the failure of Kaspersky to communicate clearly is shocking; I'm not a techie and don't understand how long it may take to correct this conflict; but, a simple "bugger, it's broke, we're trying to fix it, and we'll update within 48 hours" costs nothing and lets us know they care before we all clear off to Bitdefender :(

  2. 27 minutes ago, K-SNAFU said:

    Hey Ensign Garak,

    I don't use ChromeCast either, I was hoping there might be some in the affected community who've captured their web browser logs, while the issue is happening. Are those the logs "I have created log files & uploaded them to support" you're referring to?


    Apologies if I've got this wrong, but the way I read  it, the issue is not with Chromecast devices, rather, it is the cast functionality baked into Chrome by Google which isn't playing nicely with Kaspersky

  3. I've received a response (below) from Kaspersky support. The good news is that they are aware and it looks like they're working on a fix, but the short-term workarounds are unchanged:


    In the latest versions of Chrome, the option to 'cast' your current browsing to a Chromecast device has been added. There is no setting to disable this. It seems that there is an issue with encrypted connection scanning of the Chromecast certificate, hence the notification.
    Kaspersky lab developers are working on improving this
    behavior with the new version of Chrome. In the meantime we have two suggestions. 

    A. Click on 'Continue' on the 'Cannot guarantee authenticity' notification.


    B. Disable encrypted connection scanning for the specific network port that is used for 'casting' to a device. Before you proceed with this step please make sure that Chrome is running.

    1. Open the Kaspersky main window. If the main window of Kaspersky application is not on your desktop, bring it up by double-clicking the Kaspersky desktop shortcut (icon) or by
    double clicking on the Kaspersky icon in the bottom right corner of the screen.
    2. Click on 'More Tools' -> 'My Network' -> 'Network Monitor'.
    3. Click on 'Port' to sort the list by network port. Find port 8009 and take note of the 'External IP address' specified.
    4. Click on the Gear icon in the bottom left corner of the Kaspersky window.
    5. On the left
    side menu select 'Additional'.
    6. On the right side menu select 'Threats and Exclusions'.
    7. Under 'Exclusions' click on 'Specify trusted applications'.
    8. Click 'Add', in the list of programs find, select Chrome and click on 'Next'.
    9. Check option 'Do not scan all traffic', click on it to change to 'Do not scan encrypted traffic', check
    option 'Only for specified IP address:' and add the IP address from step 3 and 'Only for specified ports:' and add port 8009
    8. Set 'Status' to 'Active' and click on 'Add'.

    Both of the above workarounds are safe to use. I will keep your request open and get back to you as soon as I receive confirmation that the issue has been resolved.

    Thank you. 

  4. 10 hours ago, howaboutme said:

    I have this issue too.

    Can anyone else confirm that you get disconnected from the internet every once in a while too? I've seen this for the computer that has the issue but the connection doesn't affect the wifi so it's not the router.

    Hope this gets patched soon!

    Edit. Thinking of reverting to a 2018 version...

    Yes, total disconnect seems to be from when waking the system from sleep. It doesn't happen all the time, but the ONLY way to reconnect is to reboot. Getting really bored of this now. Come on Kaspersky, at least tell us that you're working on it!

  5. 3 minutes ago, jjflash7 said:

    again, these workarounds are not a "fix"

    I just tried the newest Chrome Beta version and the problem is still there. (Version 73.0.3683.39 (Official Build) beta (64-bit))




    I wholeheartedly agree. This is a retail product for retail customers, I shouldn't be expected to have to fiddle around with stuff I don't understand to get it working. Come on Kaspersky, get a proper fix released.

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