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The Shield

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  1. What version of Kaspersky are you using? Open KIS > More Tools > My Network > Network Monitor.
  2. Hello CodeVisio. In Reports > Detailed reports > Detected objects you should be able to see it. Try also in the quarantine: More Tools > Quarantine.
  3. Hello hellborg. I confirm what is said by dh27564. You cannot customize Keyboard settings with Kaspersky Free. If you mean disable it from the shortcut CTRL+ALT+SHIFT+P you can't. These are the settings about the On-Screen Keyboard in KIS: https://support.kaspersky.com/13638#block3
  4. Hello Ian Chen. The total of 300 MB per day is not limited only to your downloads, but also to all the web pages you visit and/or to any other action performed using your Internet connection. Check if you have active connections (in background) in download or upload.
  5. Hello ANAS777. I think yes, you can. For to be 100% sure you can contact the Support via live chat here: https://support.kaspersky.com/b2c
  6. The Shield

    Tecno k7

    Welcome Eriga. Please give us more details about your problem. What is "very slow"?
  7. Thanks for your help, it's appreciated.
  8. Hello vevi. If the tool offered by Kaspersky doesn't work, please try like this: if you are a Kaspersky user with a valid license, open a support ticket in My Kaspersky account, send a sample of an encrypted file and if you have the same unencrypted file More information about your encrypted files: https://id-ransomware.malwarehunterteam.com
  9. Thank you for bringing your test here. You're welcome!
  10. Hello konfuzed. In addition to the suggestions of dh27564, please can you try this: Settings > Additional > Network > Manage exclusions. If it still doesn't work try reinstalling Kaspersky or contact support: https://my.kaspersky.com/support
  11. Hello utiltools1. MobileTrackerEngineTwo_1.apk is a Bloatware, that mean software that comes pre-installed on your Samsung. You didn't install it but it was already on your device when you bought it, so don't worry. Manufacturers and carriers often load Android phones with their own apps. If you want more informations: https://www.howtogeek.com/115533/how-to-disable-or-uninstall-android-bloatware/
  12. Welcome Rzfmzn. Why do you have to cancel them? Next to each rule there is the "Status" tab where you can deactivate or activate it. See here: https://support.kaspersky.com/14363#block4 If you deactivate the Kaspersky Firewall, Windows should notify you about activating a Firewall on your PC. Anyhow, you can go in the Windows Defender Security Center and check.
  13. The Shield

    Where do I find the firewall settings?

    Welcome ron.dullage@hotmail.co.uk. Open Kaspersky > Settings > Protection > Firewall. In this link you can find all the usefull informations about the firewall in KTS: https://support.kaspersky.com/14363
  14. The Shield

    Performance Issues

    Hello craigtone. I suggest you to contact Tech Support: https://my.kaspersky.com/support

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