phil.h

Support request logged, with GSI (took ages !)

Welcome. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI Welcome. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI I've actually had to totally disable file av in order to access emails in thunderbird. The exclusion of the email account folders (with *.* mask) made no difference. Welcome. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI Welcome. Please contact Tech Support: https://my.kaspersky.com/support/ Please attach the following items to your Tech Support request: a. Description of the issue. b. Screenshot, as needed. c. GSI

I've just spent 5 hours fighting through my first experience of Kaspersky locking up an email client. I've heard about it for other providers but this is the first time I've had an issue so I didnt believe it could be kis and was pursuing other possibilities. Thunderbird hangs so badly you have to restart the pc - the process cannot be killed. I set up file exclusions on the mail folders but that didnt do anything so I've had to turn off the mail protection component. Running kis v19.0.0.1088(a) on win10 and its the same issue on a 64bit laptop and a 32bit desktop. Everything is set to auto-update.