I have been using Kaspersky since 09, renewed every year without any problems but now...jeez
My license _was_ (it is now expired) about to expire and as always i used the "Renew" buttom from the software directing me to Kaskersky homepage where i can order with 20% discount.
Placed my order - no key what so ever.
Cancelled it and tried again - no key
Called Digital river who said that there was an error.
I placed a new order...and a new order...same issue - no key
Now from Kasperskys homepage under the product theres an oppotunity to renew as well...Validated my license as shown...placed a new order - failed - AGAIN ?
Why is it impossible to renew a license ?
Now i have to proof that i have bought your product before so that i can have a credit nota - AFTER i pay full price for your product.
You really have to figure this out to be honost.
Digital river customer service are very kind indeed but you should tell them _not_ to ask for credit card information - you are a security company after all :-/