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About Hotzapper

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  1. Now 3 hours later mostly on the phone with customer care absolutly no solution what so ever. Tested with 3 different credit cards - same result. Bank confirmed that Digital river blocks the payment completion. Any advice how to get this working ? Because Digital river (call center) doesnt seem to help
  2. Hi Kaspersky I have been using Kaspersky since 09, renewed every year without any problems but now...jeez My license _was_ (it is now expired) about to expire and as always i used the "Renew" buttom from the software directing me to Kaskersky homepage where i can order with 20% discount. Placed my order - no key what so ever. Cancelled it and tried again - no key Called Digital river who said that there was an error. I placed a new order...and a new order...same issue - no key Now from Kasperskys homepage under the product theres an oppotunity to renew as well...Validated my license as shown...placed a new order - failed - AGAIN ? Why is it impossible to renew a license ? Now i have to proof that i have bought your product before so that i can have a credit nota - AFTER i pay full price for your product. You really have to figure this out to be honost. Digital river customer service are very kind indeed but you should tell them _not_ to ask for credit card information - you are a security company after all :-/ Regards

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