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About Lyssia

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  1. Bonjour, J'ai remarqué que la tache installation de mises a jour requises et fermeture de vulnérabilités telecharge les Mises a jour depuis internet et pas du KSC. Auriez vous une solution SVP? Merci Cordialement LYSSIA
  2. Yes we have 2 licences valide till 2019 i am connecting to companyaccount.kaspersky.com but i dont see free incident
  3. so i can creat incident (free) ,but the technical support is paying ?
  4. yes, but it will take time, I do not know if my managers will not want to pay.
  5. fait ,j'ai désactivé l'antivirus mais pas l'agent
  6. We have a task programmed Sunday update MR2 , yesterday the user call me and tell me he did not log on on a preboot agent , I tried to login with the different login / password encryption (account administration) but none allowed us to connect so i I used another method that allows access to devices and data in offline mode , all the precedure were correct, I had a window with authorized access but just after I got the error message that I sent as an attachment.
  7. Yes this machine is encrypted . and have a pre-boot agent (log on Issue).23/10/2017 the last update
  8. This problem did yesterday for one user , i try to log on with many login/password (administration task) but no result , i try the allow access to the device and data offline, i correctly insert the serial number (server and PC) all is right i have a correct message but 2 second after i have error message . Thank you
  9. Bonjour, J'ai un KSC10 SP1 ,sur un poste les login/mot de passe ne passent pas (même les mots de passes initiaux) ,j'ai testé autorisé l'acces aux peripherique et aux données en mode Hors ligne toutes les series etaient juste mais j'ai eu un message d'erreur (en PJ) Merci Cordialement LYSSIA Nouveau document 2017-10-26.pdf
  10. Bonjour, Non toutes les applications (Kaspersky et tiers) ,il n'y a pas de rapport d'erreur juste que la tache stagne a 13% . Merci
  11. Hello, KSC10 SP1 we have authentification faild all logins/password don't pass ,we try to log on with second method (serial numbers) but we have a message error . Please can you help me thank you and Best regards LYSSIA Nouveau document 2017-10-26.pdf
  12. I send you screnshots of my PC ,i have many Updates not installed , for the installed updates when i try to show them on line command (wmic qfe) i dont see all my updates, can you explain me why ? For the updates on WSUS :screenshot Please can we execute the Task updates installation and close vulnerabilities from the WSUS (KSC) and not from Internet because we have more than 250 PC's if they download the updates from internet our bandwith saturating . Thank you & Best regards LYSSIA updates.xlsx
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