I'm having issues playing Netflix too. The video seems like it's about to load and then I get this. "Whoops, something went wrong... Internet Connection Problem An Internet or home network connection problem is preventing playback. Please check your Internet connection and try again. If the problem persists, please call Netflix Customer Support at 800-784-308. Error code: M7031-1101" I haven't been able to access my account since mid-December. My roommate can access her account on the same wifi without any issues. She is on a mac and I'm on a PC.