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  1. On all my servers, all my clients, completely unrelated to one another, all happening all of a sudden at the same time, and also happening to several other people (that's why I originally posted this in another, pre-existing thread)? My clients' servers are up to date, by the way. Actually Oleg, that's a very good question, and one I should direct at Kaspersky's product developers, such as... yourself, for instance. Why should the Security Centre processes, which have been working completely fine for years, and never ever required us to install a certificate manually, suddenly require a manual installation of a certificate? If you can you answer that, you're halfway through producing a fix.
  2. Thank you Nikolay. I'd name the topic "Kaspersky downloads fail at 84%". GSI reports won't tell you anything as far as I see. As the error in the event log indicated, the answer is in the certificate that Kaspersky Lab uses to sign its executables. I attach some screenshots. If you just wait for the Security Centre to try and download the new version, it will fail, and the error I reported will be logged. If you open a browser and manually download https://aes.s.kaspersky-labs.com/endpoints/keswin11/ then look at the properties of the downloaded executable, you'll be able to install the offending certificate manually into your trusted roots. Once you have done that, close and re-open your Security Centre. You'll then be able to go past the 84% in the Security Centre. At 85%, it asks you to accept a licence agreement. But it won't reach that stage until you have installed that certificate into your trusted roots. Obviously, this is a little dodgy. I'd like to have a proper, Kaspersky approved, Security Centre based solution, please, rather than our little workaround here.
  3. That's a completely wrong title for this thread. It has nothing to do with a supposed network failure, and everything to do with the certificate that Kasperslky Lab use for their files (possibly in the UK only, as I see that the exe is signed with a Kaspersky Lab UK signature). The version of the Security Centre does not seem relevant, as i have seen the problem on multiple servers with multiple versions of the Security Centre. But people searching for this problem might not realise that. Instead they will search for things like "84%". Can you rename the topic? By the way, I have a workaround now, but I am still interested in Kaspersky's official answer.
  4. We look after a number of organisations' IT. We have this same 84% problem at a number of client sites. We use the Kaspersky Security Centre, and we get the problem when going into Sec Centre > Advanced > Remote installation > Installation packages > Additional actions > View current application versions > KES 11 for Windows > Download. Yes, I can go around the problem by downloading the KESB executable and packaging it, but if I do that, we lose the ability to update the definitions in the deployment package. I would prefer a real solution rather than a workaround. The following is logged in the event log when it hits the 84% problem: «Failed to download file 'https://aes.s.kaspersky-labs.com/endpoints/keswin11/'. #1200 Signature mismatch for file 'C:\ProgramData\Application Data\KasperskyLab\adminkit\1093\.working\wusfiles\11\~11D8585AAEB337B5DCB30E92428A14A2~.download': 'System error 0x800B0109 (A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.)'» Once again, the problem is widespread. It occurs at various client sites not connected to one another.
  5. Hello, I have the same problem, trying to download KESB 11 Strong encryption into the Security Centre at 2 distinct client sites. It stops at 84% and logs this error: "Failed to download file 'https://aes.s.kaspersky-labs.com/endpoints/keswin11/'. #1200 Signature mismatch for file 'C:\ProgramData\Application Data\KasperskyLab\adminkit\1093\.working\wusfiles\E6\~E67CD8F55D2F4F5C50C58861DFC32EB7~.download': 'System error 0x800B0109 (A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.)'" Regards, TBL
  6. I have the same problem. Running KES, NA 10.4.343 and KSC 10.4.343. I use the security centre as a KSN proxy. Thank you.
  7. Has this been resolved? I have the same problem. What is the solution, please?
  8. Glabrador, A BIG THANK YOU to you. That was the answer. I have installed Security Centre 10.4.343 and now everything is working as it should. You're a star. Many thanks again, TBL2
  9. How should I attach it? It's 10MB, so too large to attach.
  10. Hello, I am using Security Center 10.1.249. I am able to create policies for all other versions and packages, but I cannot create a policy for KES 10 SP2 (version I get an error telling me that MMC.exe will be abnormally terminated and that a memory dump has been created. Then the MMC terminates. There is nothing at all in the logs. This happens whether I create a policy from scratch or use the policy conversion wizard. I have successfully created tasks for KES 10 SP2. It's just the policy that falls over. Is anyone abole to help? TBL2
  11. Hello, I have this problem too, on a very simple network with just one server and 14 workstations. None of the workstations have been able to telnet into the server on port 13000 since I installed KESB Select on the server. I am running Security Center 10.3.407. Obviously, the Security Centre is unable to receive information from the network agents on the workstations. Is there a fix for this? Thanks in advance, TBL2
  12. Hello, A client of mine recently upgraded from KESB Select to KESB Advanced solely to have encryption. Having enabled and configured everything, I am now getting an error "Device is incompatible with authentication agent" on all the laptops I am attempting to encrypt. The disks are Samsung (Device\Device name: SAMSUNG MZNTY256HDHP-000 SCSI Disk Device), so not on the incompatible list. Versions: Security Centre 10.1.249 KESB Advanced and (I tried both versions just in case) AES Encryption Module (256 bit) I have been searching the Kaspersky Lab forums for this and found several people with the same problem, but no solution.
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