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About maxjamison@centurylink.net

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  1. The TurboTax representative told me that, since I was using their CD version, I was being passed through directly to the IRS when I submitted my return, and any errors were coming from the IRS to my personal computer. If that is the case, the IRS software must think that my PC is unsecure in spite of having an up to date version of Kaspersky Internet Security loaded and running on my PC without any error messages. So what does this have to do with Kaspersky? The IRS doesn't accept Kaspersky's word that my PC is secure, and refuses to accept my tax return. Here's what the TurboTax FAQ suggests, with my comments inserted: Check Encryption in your web browser Open your browser and navigate to the TurboTax Website: https://turbotax.intuit.com/ If the browser shows an error, it is likely your connection is not secure. Please follow the troubleshooting guide for your browser [Firefox | Chrome | Internet Explorer] If the browser error goes away, go back to TurboTax and try connecting again. I did this and got no errors. Verify that the system data and time are up-to-date Please make sure that the date and time settings on your computer are correct. You may find the steps in this Microsoft Windows support page. The date/time stamp is okay. Do You Connect to the Internet via a Wi-Fi Portal? (Whats a Wi-Fi Portal?) Please make sure you are logged into your Wi-Fi portal so you are on the internet If you are logged in go back to TurboTax and try connecting again I have a hardwired connection, and do not use a Wi-Fi Portal. Update Windows Please make sure your Windows operating system is up-to-date using Windows Update Windows says that it is up to date. Temporarily Disable SSL Scanning by your AntiVirus/Firewall If your antivirus or firewall program has a feature to scan/protect SSL connections, temporarily turn it OFF to see if it fixes the connection issue with TurboTax Desktop You may need to look through your antivirus/firewall vendor program's help to see how to do this. Here are a few helpful links: Turning OFF HTTPS Scanning in Avast Web Shield Disable Scan SSL Feature in BitDefender Please remember to turn SSL scanning back ON when you're done using TurboTax I've tried this with no success. Perhaps you can walk me through the process. Where do I find the SSL on/off switch?
  2. See https://ttlc.intuit.com/questions/3352548-t...nformation-safe I followed the instructions and logged on without incident. But am still not able to transmit my return. TurboTax/IRS says my computer is unsafe, but Kaspersky says there is no problem.
  3. I did, and am not sure what is the problem. Kaspersky says that my computer is secure, but TurboTax says it isn't.
  4. I am running TurboTax Deluxe 2016 for Windows and the latest version of Kaspersky Internet Security. Both are up to date. But when I try to transmit my tax returns, I get the error message: "We're unable to transmit your returns because your connection is not secure. A secure connection is necessary to keep your information safe. Visit our FAQ and follow the directions to establish a secure connection." When I follow the directions in the FAQ, I am able to access their website without a problem. What now?
  5. I recently received a notice from Kaspersky Internet Security Software Updater that my Adobe AIR Version needed to be updated to Version But when I selected Update all, downloaded ADobeAIRInstaller.exe, and selected Run as Administrator, I got an error message reading "Sorry, and error has occurred. An error occurred while installing Adobe AIR. Installation may not be allowed by your administrator. Please contact your administrator." I am the administrator, and "Run as Administrator" should work! Is Kaspersky getting in the way of updating the software :dash1: I have tried to uninstall and reinstall Adobe AIR, but Control Panel will not do it. What's going on?
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