The TurboTax representative told me that, since I was using their CD version, I was being passed through directly to the IRS when I submitted my return, and any errors were coming from the IRS to my personal computer. If that is the case, the IRS software must think that my PC is unsecure in spite of having an up to date version of Kaspersky Internet Security loaded and running on my PC without any error messages.
So what does this have to do with Kaspersky? The IRS doesn't accept Kaspersky's word that my PC is secure, and refuses to accept my tax return.
Here's what the TurboTax FAQ suggests, with my comments inserted:
Check Encryption in your web browser
Open your browser and navigate to the TurboTax Website: https://turbotax.intuit.com/
If the browser shows an error, it is likely your connection is not secure. Please follow the troubleshooting guide for your browser [Firefox | Chrome | Internet Explorer]
If the browser error goes away, go back to TurboTax and try connecting again.
I did this and got no errors.
Verify that the system data and time are up-to-date
Please make sure that the date and time settings on your computer are correct.
You may find the steps in this Microsoft Windows support page.
The date/time stamp is okay.
Do You Connect to the Internet via a Wi-Fi Portal? (Whats a Wi-Fi Portal?)
Please make sure you are logged into your Wi-Fi portal so you are on the internet
If you are logged in go back to TurboTax and try connecting again
I have a hardwired connection, and do not use a Wi-Fi Portal.
Please make sure your Windows operating system is up-to-date using Windows Update
Windows says that it is up to date.
Temporarily Disable SSL Scanning by your AntiVirus/Firewall
If your antivirus or firewall program has a feature to scan/protect SSL connections, temporarily turn it OFF to see if it fixes the connection issue with TurboTax Desktop
You may need to look through your antivirus/firewall vendor program's help to see how to do this. Here are a few helpful links:
Turning OFF HTTPS Scanning in Avast Web Shield
Disable Scan SSL Feature in BitDefender
Please remember to turn SSL scanning back ON when you're done using TurboTax
I've tried this with no success. Perhaps you can walk me through the process. Where do I find the SSL on/off switch?