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Mefodys

KL Russia
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About Mefodys

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    Technical Support Engineer

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  1. ksbrsprt, Does the issue occur in parent account or in child account? Or in both? Check the issue in several browsers (IE, Firefox, Chrome). Tell me the result and the browsers versions. Thanks.
  2. I think the exclusion was set incorrectly.. https://support.kaspersky.com/14866
  3. Hello, according to eventlog Bugcheks occur. Mayby the customer means BSODs by logging out? On 2019/02/12 it occured 7 times... 0x0000001e 0x000000d1 0x0000007e It is necessary to see the dumps to understand the cause. Create a request to Tech support via my.kaspersky.com site and send several complete memory dumps packed in archive.
  4. There is an article on the issue: https://support.kaspersky.com/11456
  5. Op999 hello, please create a request to Tech support via https://my.kaspersky.com/ Thanks!
  6. Hello all, The situation under 3214641 number is still analysed by developers. We are waiting for the update from them. -- If the workaround did not help: Collect traces of the issue (enable tracing - reboot - reproduce the issue - disable tracing) and send it to me in archive via Personal Messages (via this forum). Traces collecting instruction: https://support.kaspersky.com/common/diagnostics/12797
  7. Mefodys

    Internet stops after installing KTS

    Jacqueline D hello, Please tell me you INC number? Does pausing protection help? Does exit from the product help? Try also to disable scan of encrypted connections in product (Settings - Additional - Network), then reboot and retest the issue. Tell me about the results. Thanks.
  8. brodrew hello, Try this: https://support.kaspersky.com/12378 Then set 1.1.1.1 as DNS for the active network connection: https://support.kaspersky.com/common/error/activation/13771 Retest the issue.
  9. gmgunderground, hello, The issue caused by the encrypted connection from Chrome process. Product sees the problem with the certificate(the cetificate is not trusted) and shows the alert. The workaround is to exclude the IP address\port where Chrome tries to connect to. Most probably the ports are 8008\8009. Try the following to find the required IP address\port for its exclusion: Open KIS main windows - More tools - My Network - Network Monitor - sort the table by Port - find here the Port 8009\8008. Here should be a required IP address. Then open Settings - Additional - Threats and Exclusions - Specify Trusted applications - Add - find Chrome.exe process, In the exclusions options enable the option - Do not scan all traffic -> Do not scan encrypted traffic - Enter IP address and enter port(s). Save the rule. Then reboot and recheck the issue.
  10. Mefodys

    Failing monitoring

    Hello, Please submit a request to Tech support via my.kaspersky.com site. Thanks!
  11. Hello, Please create request to Tech support via site my.kaspersky.com Thanks!
  12. Hello, please clarify the OS version? RS5 is installed? Try to install RS5 and retest the issue with the latest Safe Kids application . Thanks!
  13. Try the following to find the required IP address for its exclusiuon as a workaruond: Open KIS main windows - More tools - My Network - Network Monitor - sort the table by Port - find here the Port 8009. Here should be a required IP address. Thanks!
  14. Сообщите, пожалуйста, о результатах выполнения инструкции выше для 2019 версии продукта?
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