Jump to content

Mefodys

KL Russia
  • Content count

    588
  • Joined

  • Last visited

6 Followers

About Mefodys

  • Rank
    Technical Support Engineer

Profile Information

  • Gender
    Male
  • Location
    HQ
  1. Hello! Thank you for the information regaring this issue. The 2320999 bug is on developers now. Investigation is in process.
  2. Hello! According to the latest information - the issue should be fixed with one of the next product patches (2018 patch E). Please use Network exclusions as a temporary fix.
  3. Hello! We know about netflix issue. We also have confirmations, that it can be overridden via network exclusions in 2018 version of products (2017 products do not have this option). Information has been gived to developers. We are waiting for their verdict on the issue.
  4. AutoFill for Forms

    @Randolfo333, hi! Yes, there is no option to autofill identities via KPM. KPM just securely stores identities.
  5. VPN and NordVPN

    Hello! Make sure that you use 2018 version of Kaseprsky product. If the issue persists: please create a request to Tech support via my.kaspersky.com site. Thanks!
  6. Safekid has time zone conflict issue

    Hello! As we know such issue can occur if switch timezone after SK installation. SK reinstallation should help. If you are telling that SK reinstallation does not help, then please create a request to Tech support via my.kaspersky.com site. In your request 1st line support provide instructions how to collect traces. In addition, please tell me the request number. Thanks!
  7. support for opera browser

    Hello, Yes, there are plans to support Opera in future KPM versions. I have add the information to the suggestion (2026853).
  8. Добрый день! Вы проверяли ситуацию в 18ой версии продукта? Если ситуация сохраняется, то создайте запрос в Службу поддержки my.kaspersky.com. Спасибо!
  9. Добрый день, Пришлите, пожалуйста, пошаговые скриншоты ситуации и отчет GSI6 (https://support.kaspersky.ru/general/dumps/3632). Спасибо!
  10. Hello! We are aware regarding this information. Please wait for the official statement soon.
  11. Сорри за задержку с ответом(был в отпуске). Да, выпуск сборки с интегрированным патчем планируется. Постараюсь выяснять этот момент в ближайшее время.
  12. Blocking TOR network

    Hello! Have you tried to block Tor browser application in Safe Kids?
  13. Internet use reporting

    Hello! If you encounter the issue, then please create a request to Tech support via my.kaspersky.com site. Thanks!
  14. Hello! Lets try to reinstall Safe Kids application and set it again. Install the following version of SK: http://products.kaspersky-labs.com/english/homeuser/safekids/setup_1.0.2.349.exe If the issue persists, then submit a request to Tech support via my.kaspersky.com Thanks.
  15. Facebook login

    @Imhotep hello! Please submit a request to Tech support via my.kaspersky.com and tell me the request number. This issue should be investigated. Thanks!
×