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duncani12

KL USA
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About duncani12

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  1. Hello, On behave of Kaspersky I apologize for any confusion that the article may have caused. It was never Kaspersky's intention to mislead anyone regarding support of Windows 8.1. Please contact the America's Business Product Technical Support at 1-866-323-4801 or via live chat ( http://usa.kaspersky.com/support/corporate...ICID=INT2261683 ) and ask the support representative to put you in touch with the America's support Manager. He will be able to answer any questions you may have regarding this matter and assist you with your request.
  2. Hello, Please be advised of the change to the steps that were posted earlier for this workaround. Proposed workaround: 1) Create an exclusion for tcpip.sys for file AV 2) Disable “File antivirus” 3) Restore tcpip.sys from quarantine 4) Re-enable File AV, at this point all should be ok If the TCPIP file was deleted, then you will need to restore the file locally after following steps 1-3 as listed above. ** Please only perform this on one test machine prior to performing this across the network.
  3. Hello, I work for Kaspersky and I wanted to let you know that this is not a virus. Kaspersky has identified an issue and there is a workaround available. Also, the official fix will be released in an hour to an hour and a half. Proposed workaround: 1) Create an exclusion for tcpip.sys for file AV 2) Disable “File antivirus” 3) Restore tcpip.sys from quarantine If the TCPIP file was deleted, then you will need to restore the file locally after following steps 1-3 as listed above.
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