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Sergey_Krugletsov

KL Russia
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About Sergey_Krugletsov

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    Technical Support Engineer
  1. Спасибо за информацию. К сожалению, воркэраунда пока нет. Нужно ожидать MR1. Приносим свои извинения за доставленные неудобства.
  2. Да, имеется ввиду MR1. Рестарт сервиса агента администрирования на проблемном ПК устраняет проблему?
  3. For further investigation we will need the following: Server and console traces, which were collected during the issue reproduction =- http://support.kaspersky.com/10572 (note! after console tracing enabling you should restart KSC console), export of event logs
  4. Ok, thanks for the information, could you attach files on one of the external file sharing server and send the link via incident?
  5. Yes, I've checked the key, it is valid for KSC. In such case please contact techsupport via companyaccount https://companyaccount.kaspersky.com/, create an incident, sent them GSI report http://support.kaspersky.com/7317, Server and console traces, which were collected during the issue reproduction (note! after console tracing enabling you should restart KSC console), export of event logs, screenshots of the issue, two license keys (active and additional). Then post incident number here.
  6. Please send me you license key via PM.
  7. You need to click on Modify (active key) then choose your Advanced key for KSC. After that restart the console (just close MMC console and open it)
  8. Hello. You need to add KSC key to KSC properties: http://support.kaspersky.com/9301
  9. Добрый день. Данная проблема исследуется, пока патча к сожалению нет. Дополнительные логи тем не менее были бы полезны (трассировка КЕС, экспорт журнала событий). Если решите посодействовать - приложите их к указанной Вами трэде, пожалуйста. Дампы у Вас не создаются, не так ли?
  10. Добрый день. Обновите, пожалуйста, AK до актуальной версии - указанная Вами версия не поддерживается. Указанная версия антивируса находится в стадии ограниченной поддержки.
  11. Hello. We are very sorry for the inconvenience. However, we have moved the Windows 8.1 support implementation from Q2 2014 to December 2013. Please refer to the knowledgebase article: http://support.kaspersky.com/10002 Thank you!
  12. Ok, thanks. We will investigate the logs, then we will provide you with a solution or we will create a bug. Anyway we will provide you with any new information ASAP.
  13. Ok, thanks for the info. In such case please open new incident, becaus your old incident is in closed status. Send us new dumps, GSI, event logs, traces.
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