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About AzJazz

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  1. Thanks, VenZe - I totally uninstalled Comodo, and then did a fresh install. KAV-2016 does appear to be updating properly now. Not sure why the virus updates were being blocked by Comodo/KAV before - When I turned Comodo Firewall "off" in my previous installation, KAV still still didn't update. I'll chalk this up under the common "Don't know why this happened on my computer, but it seems to be working fine now" column. Thanks, AJ
  2. Hi - I have a problem. I have been using KAV for a few years now, which was perfect level of tools for my needs. I have been using Comodo Firewall alongside KAV, which was also the perfect firewall for my needs. Comodo provided the level of security I wanted - I could control the data that went in or went out of my PC on an application-by-application basis. Recently, Kaspersky has decided to block KAV virus database updates when Comodo is installed. I currently have slightly over 100 days left on my KAV-2015 license. I'm not sure if KIS will prompt me for block/allow rules every time a new application attempts to access the network (like Comodo does), but I'm assuming that it does (please correct me if I'm wrong about this). So, I think I have 2 options: 1) Keep Comodo installed until my KAV license expires, and don't take anymore KAV virus updates (a rather unpleasant option); or, 2) Purchase KIS-2016 if it will allow me to extend my KAV-2015 license (giving me approx. 465 days on KIS-2016). Is there a way for me to install KIS-2016 and not lose my 100 days remaining on KAV-2015? Thanks!
  3. My wife's PC has KAV-2014 installed, and every time I get on, I notice that the KAV tray icon is pulsing, and KAV has stopped working. I have to go and manually turn KAV back on for her. She's a usually a pretty safe browser on the web - I think she has had one KAV pop-up in 4 years. I ran a LiveCD AV scan from another provider to see if anything was detected, and nothing showed up. Is this a known issue? I don't have that problem on my PC running KAV-2014. Thanks, AzJazz
  4. Egor - I tried to create a trace file for my tech support request, but it doesn't look like a trace file was created. I found the "Kaspersky Rescue Disk 10" directory on my main C: drive (and, another "Kaspersky Rescue Disk 10" directory on my "System Reserved" partition). Neither directory had a file named anything like "kavrescue_sysinfo_yyyy_mm_dd.xx.xx_xx.tgz".
  5. OK, thanks Egor - I will request technical support and I will post any progress here. As an additional nugget of information, I was able to get farther when I booted from my KAV-2013 Installation CD than when I booted from my KAV-2014 Installation CD. When I booted from my KAV-2013 CD, I got a message that my database was "out-of-date" instead of "corrupted". The update progress went much further than the 24% failure point, but the update still failed - I received a message that a file (or directory? I don't remember the exact failure message) couldn't be written to.
  6. Hi, Egor - I'm not sure what you mean by my "system date is broken". Could you please provide more details on what you mean, and how something like this is fixed (generally ... specific instructions may not be necessary)? There weren't any settings in the BIOS other than setting the time and date (which matches my desk clock) My PC has run fine for years, and I have never seen a problem with my time or date when running Windows or Linux on this PC. I have been successful running KRD10 once on this PC, but 99% of the time, it fails. I used the CD image that worked that one time, and now even it says that the database is corrupted. Is there any sort of effect from my living in Arizona, which does not follow Daylight Savings Time? That would be odd. BTW, In case it matters - I am using an Asus Sabertooth Z77 motherboard.
  7. Thanks for helping, Egor! Based upon your suggestion, I have now tried three different methods of running KRD10. 1) Following the directions here: http://support.kaspersky.com/8092, and installing onto a USB Flash Drive 2) Booting directly from the Kaspersky Anti-Virus 2014 Installation CD 3) Following the directions here: http://support.kaspersky.com/10241, and installing onto a USB Flash Drive When I tried Methods #1 and #3, I used the "Kaspersky Rescue2Usb" utility to flash the USB Drive. No errors were detected in the USB Flash Drive creation process. Using Method #3 (Using KAV-2014 to create the KRD10 bootable device in Windows), the KRD10 image was created and updated (in Windows) without any errors. After I had a KRD10 image I could boot from (USB drive for #1 and #3, or the original KAV-2014 Installation CD I purchased for #2), I booted my PC from that source. What I saw was exactly the same for all three methods: KRD10 would boot up, and immediately indicate that the databases were corrupted (with a "red light" on the KRD status). My only option at that point was to update the KRD databases over my network connection. What I saw during the KRD10 update process was exactly the same for all three methods: The databases would start downloading, but always would fail when the update progress indicator reached 24%. I suspect they are all failing on the same database update file that gets downloaded from the Kaspersky servers. Any attempts to update KRD in that session always fail. KRD quickly analyzes the files it already downloaded, and fails at 24% again. Let me know if you need more details ... Thanks again, AzJazz
  8. I have installed a recent version of KRD (Available here: http://support.kaspersky.com/8092) The downloaded KRD10 ISO image passes the checksum hash test. Whenever I booted from the image, KRD10 reports back that the databases are corrupted. I try to update the database definitions, but they always fail at 24%. I also tried booting from my KAV 2014 CD, and I saw exactly the same result: Databases were corrupted on boot, and the update fails at somewhere around 24%. Very, very unhappy. AzJazz
  9. Hi, naelamer - Did you get KRD to operate properly after it booted? On all my computers, KRD boots up saying that the databases are corrupted, and KRD always fails during the update process ... so I haven't been able to use KRD
  10. Hi, Scott! Here's a feature request: How about a stand-alone Live-CD version of KRD that actually WORKS? I have tried KRD, which I downloaded from the Kaspersky Servers (available here). I tried using this version of KRD10 numerous times, and it always fails - upon boot-up from the CD, KRD detects the installed databases as corrupted, and then it always fails during the update process. The last time I tried this version of KRD10 - a few minutes ago - it is still unusable. Fortunately, I found out when contacting KL customer support, that I could boot off of my KAV-2013 installation CD, and I was able to run KRD10 successfully then. But, I would like a working stand-alone Live CD of KRD10 that I could install on my pocket flash drive, for when I am experiencing problems and I don't have the CD available. So, I have been eagerly waiting for an update to KRD10 (that's what I was checking for on the forum today ) ... Thanks! AzJazz
  11. I'll answer my own question, based on my results with Kaspersky Tech Support: The KRD CD image on the Kaspersky website is defective, and may not work properly. Tech Support told me that the KAV-2013 Installation CD that I received with my original purchase has KRD10 integrated into the CD. Tech Support suggested that I boot from the KAV-2013 Installation CD. When I booted off of the KAV-2013 installation CD, my hardware was detected properly. Also, KRD10 downloaded all the updates off of the web correctly, and successfully ran scans on my PC. Hopefully, Kaspersky will be updating the KRD10 image soon to fix these issues. Cheers, AzJazz
  12. I also get a database corrupted error when I run KRD10 (from CD or USB). In addition, after booting KRD10, running the automatic database update also reports a failure. No virus scanning can be done with KRD10 now. AzJazz
  13. I have attached my Hardware Info (KRD10_HW_Info.7z) that I got from KRD10 when I ran the hardware dump tool. Another problem I am having is the KRD10 is trying to update the databases/virus info, and it always fails around 23% or so. I have also tried downloading the updates manually and installing the updates manually, but KRD10 still aborts the update with an error. I have attached the KIS update report (report_kis2013.7z) to this message as well. Any help? Thanks, AzJazz report_kis2013.7z KRD10_HW_Info.7z
  14. Hi - I have an Asus Sabretooth Z77 motherboard with an Intel 7 Series/C216 SATA Controller. I am trying to run KRD The motherboard has a UEFI BIOS. Although KRD10 boots up OK, none of my hard drives are being recognized by KRD10. Is there a way to get them recognized so that I can scan them? Thanks, AzJazz
  15. richbuff - Thanks for the suggestion! Unfortunately, I can't try the reset IE option. I won't have easy access to her PC after tonight. She had problems with IE accessing her business website when I made less aggressive changes than a reset to her IE configuration. If I do an IE reset, I know that I'll have a few weeks of remote desktop support for websites that don't work for her anymore. I think at this point (unless you have other ideas), the best option will be to disable all the KAV IE Add-ins. Thanks, AzJazz
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