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delcarto

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About delcarto

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  1. Hey guys, thanks for the replies. Don, you may have something there. I did a complete reinstall in late September of 2012. I am certain that I was already a Kaspersky customer at that time. So a system reinstall is a good possible solve for all of this. I usually redo my system every 2 to 3 years just for the purpose of clearing out registry bloat and other benefits. It's a little soon but I will definitely consider that tactic. If I do this and continue to find these code integrity failures after, you might see me back here in a new thread. (Just to warn you in advance.) Thanks for your time and effort. Rodion, thanks for chiming in. It's good to know that there was a bug fixed on that issue. Being that there was indeed a bug which was tracked down and patched, I figure there must have been other folks who had the same problem I did. I guess that I wouldn't expect it to be possible to notify all customers of the fix. So, consider me notified :ay: . Just for your information, the issue with CHKDSK was addressed last year when I was using Pure. Now, with KIS 2014, I am able to run CHKDSK with or without disabling self defense. I don't know if that is normal or not but it does run either way. As a message to both of you, outside of the ongoing code integrity failures and that ApplicationLaunch/Data send failure (which did stop happening), I was not having any other troubles with KIS 2014. All previous issues were related to Kaspersky Pure. The current issue I was trying to solve was a distinct and obvious slow down/hang up in my web browser(firefox 27). This is how I stumbled across the code integrity entries in the Security log. Not because of a functional issue with KIS. The browser issue is not likely to be related to KIS 2014. At Don's suggestion, I do intend to do a reinstall of my system within the next few months. Hopefully, this works out for me and it eliminates the code integrity failures. Thank you for looking into this for me .
  2. Alright, I ran CHKDSK with no discernible results. Still getting multiple Kaspersky files failing the code integrity audit repeatedly. Below is the Get System Info link you wanted. Last time we went through this was with Kaspersky Pure. (I now use KIS 2014.) The problem with code integrity was never really fixed. It kind of stopped happening on its own. Which was great. What was addressed and solved was my inability to run CHKDSK. You explained that Kaspersky won't allow CHKDSK to run without shutting parts of Kaspersky down. http://www.getsysteminfo.com/read.php?file...f30b83713c51e82
  3. Hello, I am seeing code integrity audit failures in my security log. I was trying to understand why my web browser was taking so long to start up. I ran the Windows Vista system file checker (sfc.exe /scannow). That's when I stumbled across the code integrity failures in the security event log. Audit Failure. Event ID 5038. System Integrity. Below is an example of a log entry and below that is a list of files that failed the audit. Each file in the list was shown to fail at least 6 times in a row. Code integrity determined that the image hash of a file is not valid. The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device error. File Name: \Device\HarddiskVolume1\WINDOWS\System32\drivers\kl1.sys ------------------------- klmouflt.sys klkbdflt.sys klpd.sys klif.sys klim6.sys kltdi.sys kneps.sys kl1.sys klflt.sys klif.sys klim6.sys -------------------------- Am I being overly suspicious or is there a real problem here. This isn't the first time I have seen code integrity audit failures but never so many files from my Kaspersky Internet Security product. I have not had any luck with the Kaspersky support folks. I had an open support request (315396511) that was never solved and then closed without any explanation. One small part of that problem involved a code integrity failure of the kl1.sys file. I now have many audit failures and I don't know what to think or do. I do know that the idea of continuing my subscription with Kaspersky is losing ground fast. I had Pure 3 before I had KIS 2014. Pure 3 was plagued with code integrity problems too. So here I am in the forum. Any help would be greatly appreciated. Also, let me know if a "get system Information" report is required. Or anything else for that matter. Thanks in advance for reading my post. Anthony. Please forgive the extra posting of this problem. The web site hung up and gave me an error a couple times so I re-posted. Now I see three instances of this post. Sorry.
  4. Thanks Richbuff. I am not sure if this is worth opening a Tech Support ticket yet. However, if I do decide to follow through, I have the info you gave me. Hopefully someone else will have found a fix for this issue or a similar issue. I just have to think that there is a setting somewhere within Kaspersky that will allow me to add an exclusion for my TomTom software.
  5. Hi Eniac. Thanks for your input. The program (TomTom Home) in question never had a problem until the recent upgrade to Pure 3. It merely accesses the TomTom web site to see if there are any updates for my GPS unit. I have no trouble going directly to the web site itself. Using any browser. When I plug in my GPS unit, the TomTom Home software automatically starts up. It then logs me into the TomTom Home web site and checks to see if my specific unit needs any updates. It does this without opening an actual web page. Only the TomTom Home interface is opened. I am not sure how to add this program to a specific exclusion list within Kaspersky Pure so that TomTom will operate as it is supposed to operate. Also, I cannot tell what part of Kaspersky is alerting on the Security Certificate. The only thing I am certain about is that the problem only happens when Kaspersky is on.
  6. OK, I guess the lack of a response says plenty. Nobody has a clue or cares to try looking into this problem. Thank you anyway! 127 days remaining on my license.
  7. Hello all. I hope someone can shed some light on this issue I am having. I keep getting a yellow triangle error that I have never gotten before. The error title says "Secure Connection Failed". The only way to keep the error from happening is to turn off Kaspersky Pure 3 completely. The error happens when I open the "TomTom Home" software that I have installed for updating my GPS unit. Here is the complete wording of the error: ---------------------------------------- "Secure Connection Failed home.tomtom.com:443 uses an invalid security certificate. (Error code: sec_error_untrusted_issuer) This could be a problem with the server's configuration or it could be someone trying to impersonate the server. If you have connected to this server successfully in the past the error may be temporary and you can try again later. " ----------------------------------------- At the bottom of the error notification there is the option to "View Certificate" or "Cancel". As I stated above, this problem has never happened before. Also, as the error stated, I have repeatedly tried again later. The only way I can load the program and update my GPS maps/software is to completely shut down Kaspersky Pure 3.0. Maybe I am crazy but I think it is ridiculous that I have to resort to shutting down Kaspersky security to install updates to a trusted, safe and necessary software program. Never mind all the browser plug-ins that don't seem to work with Firefox either. I am running on a Vista SP2 32 bit system. All my software is legal. Kaspersky never had a problem with this program before I upgrade to Pure 3. Does anyone know how to fix this issue? I have gone through the Kaspersky settings as best as I can. I added exclusions for the TomTom web site under the settings for "Web Anti-Virus/Safe Surf" and "Trusted URLs". Any ideas would be greatly appreciated. I hate to shut down my security for something like this. I have also attached a screen capture of the error. If I have left out any important information, please let me know and I will gather it immediately Thank you.
  8. I finally got some uninterrupted time to spend on this system. It appears that the original Code Integrity errors have stopped showing up in my event logs. Most of the problems I was experiencing have subsided. I think being able to run Check Disk helped a lot. Thanks again for everything. Before we close this thread, I would like to know one more thing. For clarification purposes, will I always have to disable the "Self Defense" setting to run a Disk Check? Del.
  9. Rich... you are a genius! :bravo: The system was able to successfully run chkdsk and also produce the wininit entry in the Application event log. I don't see any killer errors since this last restart so I am encouraged. However, after the last few days I have to wait and watch to be sure. Strangely, I tried running the disk check once with the General Settings/Enable Protection disabled, again with Anti-Virus disabled and then I tried it a third time with the Firewall disabled. I never considered trying the Self Defense setting. I can't thank you enough. That was driving me crazy. I am assuming that I will need to follow that procedure to run Disk Check from now on. Is this correct?? I'm not going to have much time to run this system over the next 3 or 4 days. However, early next week, I will be on this thing to see what kind of errors are coming up. Can I post back here next week to let you know whether this thread should be closed or not? Thank you again for your time and effort. Del.
  10. Hello JV_UK. I can tell you from personal experience that Kaspersky isn't the only provider who is having trouble keeping up with all the Firefox revisions. I have been a user of a different Security solution for the last 4 years (company initials TM) and they couldn't keep up with FF. None of the browser plug-ins worked with them either. With all the problems I am having, I am honestly thinking something went terribly wrong during my system restore to factory conditions. I have never had this much trouble with a simple reinstall before. I usually reinstall Windows every 1 - 2 years just to keep things lean and trim. This one has been crazy though!!
  11. Thank you for responding Rich. Here is the link to the getsysteminfo tool: http://www.getsysteminfo.com/read.php?file...44b45f232e7383c A little more information for you to consider. When I left this site earlier, I intended to run a full chkdsk on my C drive again. Well even that isn't working correctly. I tried it over and over again, restarting the system each time. I used the the tools option on the drive properties, I used the same feature within the System Management console and I even tried running chkdsk from the command prompt (safe mode too). No luck. I get a message saying the following: "Cannot open volume for direct access." I am about ready to drop back and punt again (reinstall). Though at this point, I can't say I won't be in the same mess I am now. I sure hope this report on my system shows you something that can help me right the ship here. Your help is IMMENSELY appreciated. Thank you so much for your time and effort around this issue. Del. By the way Rich, sorry I was away from this for so long. I was out celebrating my birthday with family tonight.
  12. Update: I am now getting the same error as listed above but the new file in question is: File Name: \Device\HarddiskVolume1\WINDOWS\System32\drivers\klif.sys Again, I don't know the function or purpose of this file. edit: del large quote.
  13. Hello to all. I am trying to address all the errors in my event logs and a new one has appeared today. it is as follows: Event ID: 5038 Source: Microsoft Windows Security Auditing Task Category: System Integrity Keywords: Audit Failure General description tab: Code integrity determined that the image hash of a file is not valid. The file could be corrupt due to unauthorized modification or the invalid hash could indicate a potential disk device error. File Name: \Device\HarddiskVolume1\WINDOWS\System32\drivers\klmouflt.sys XML details report: - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Microsoft-Windows-Security-Auditing" Guid="{54849625-5478-4994-a5ba-3e3b0328c30d}" /> <EventID>5038</EventID> <Version>0</Version> <Level>0</Level> <Task>12290</Task> <Opcode>0</Opcode> <Keywords>0x8010000000000000</Keywords> <TimeCreated SystemTime="2012-10-03T19:23:33.872Z" /> <EventRecordID>102</EventRecordID> <Correlation /> <Execution ProcessID="4" ThreadID="48" /> <Channel>Security</Channel> <Computer>Name removed</Computer> <Security /> </System> - <EventData> <Data Name="param1">\Device\HarddiskVolume1\WINDOWS\System32\drivers\klmouflt.sys</Data> </EventData> </Event> I have run repeated Disk checks over the past few days but I will be running another after this post. Also, I have looked up the file in question (klmouflt.sys) and it appears to be a legitimate Kaspersky file. I am not sure what the purpose of the file is but it has to do with my mouse I think. My mouse has been experiencing delayed response to usage and the system almost seems to freeze for a moment at times. I searched the forums for something on this file and found nothing. I am hoping that someone can guide me to a solution. Thank you all again in advance.
  14. Hello all. Thanks for all the helpful replies. I have been wrestling with all kinds of PC issues and this is my first chance to get back here. I understand that the Kaspersky add-ons are incompatible with Firefox 15. This seems to be a common problem with Firefox. They provide more new releases than software vendors can keep up with. So by the time Kaspersky releases the patch, Firefox 16 is very likely to be available. It's probably wise to stick with FF 15 for a while after the new patch comes out. In the meantime, I am using WOT (Web Of Trust) to color code my search results. Sadly, I have a new problem to post. I guess we can consider this thread either closed or on hold. Thanks again.
  15. I just recently switched to Kaspersky Pure 2.0 from another Internet Security provider. So, I am very new to the features and usage of this product. My first problem is in connection with Mozilla Firefox (15.0.1). The URL Check or Advisor does not show up in Google searches. There are no color coded hints as to the safety of search results. It seems to work fine with Internet Explorer but not in Mozilla. I found the setting in the "Web Anti-Virus section. It is definitely enabled. To be clear about one fact...... I do NOT use Internet Explorer. Ever, if I can help it! Can someone please explain to me how I can get this tool or add on to work with Firefox? Thank you in advance to any and all people who might offer help with this issue.
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