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    • Rodion Nagornov

      Долгое сохранение сообщений || Delays while posting (click here to read the full text RU/EN)   09/20/2017

      Due to some technical reasons visual delays are possible while message sending. Actually your message is published immediately - just interface works long. In such case, please, do not re-send your message immediately! Press F5 to reload the page and check if your message/topic is published. || По техническим причинам возможно визуально долгое отправление сообщений на форуме. Фактически ваше сообщение публикуется мгновенно - долго отрабатывает графика. В случае подобной ситуации, пожалуйста, сначала обновите страницу (F5) и проверьте, появилось ли ваше сообщение. Не пытайтесь сразу отправить его заново.

OBK

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  1. Hello, I tried to encrypt a HD with Kaspersky-FDE, but the encryption doesn't start. All modules are installed, but the Encryption Status stays in "No encryption policy specified". You'll find Policy, GSI and a screenshot of the installed modules at https://www.magentacloud.de/share/21h5p3hrdh Kind regards, OBK
  2. You mean https://www.magentacloud.de/lnk/MFBZEmRl ? In my environment, it works.
  3. Hi, sometimes when I work with KSC, I click with the mouse on Refresh and KSC not only do a refresh, but changes the order of the columns from Up to Down. Other times a mouse click on Refresh only refreshs. For Videos and traces please refer to https://www.magentacloud.de/lnk/KuhZEUxu. You will see it at the end of the Video. First click on Refresh changes the order, later clicks not. Kind regards, OBK
  4. You asked: And I answered: Today I can say, that's a little bit different. When I start the uninstallation Task (only using Agent), the task will finish after a while and KSC will create an event "Completed". At this moment the directory C:\Program Files (x86)\Kaspersky Lab\NetworkAgent! It needs nearly 80 seconds until the directory C:\Program Files (x86)\Kaspersky Lab\NetworkAgent will be deleted! When I'll start in Installation task at this time, naturally the task will fail. After the 80 seconds everything will be normal. I can install, uninstall, how I want to do it. In my test, I started one uninstallation task and two Installation tasks. The first Installation task failed. You asked for several files. Please refer to https://www.magentacloud.de/lnk/MFBZEmRl. You asked for the Kaspersy-Event logs. On the host where I tested, it wasn't possible to export them. I hope you don't necessarily need them to figure out the problem. Kind regards, OBK
  5. I'll try to specify the issue a little bit. When I change the agent policy, the policy get a new date "Changed" and then the policy has to be enforced to any host. Because some hosts are offline, I expect that KSC shows these hosts in status "Enforcement pending" until they are turned on and the status then will change to "Enforcement successful". Something like you can see it at the attached screenshot. Actually the state for all hosts before and after the change is "Enforcement successful". And when you click on "Details" you see, that's not correct and the hosts which are offline shows as espected an old date. I think a GSI Report won't help you, because when a host is only, everything is okay. Kind regards, OBK
  6. When an uninstallation task complets, I expect an event "task completed successfully" or "task completed unsuccessfully". But as you can see at the attached files and the screenshot which I attached today, the uninstallation task finished with "task completed successfully" and some seconds later the same task creates an event "task completed unsuccessfully". That's not normal. Kind reagards, OBK uninstall task.klt
  7. Hi, I modified an agent policy and are surprised, that all client are immediately enforced successul. I clicked on Details and all hosts have a green hook. But when I looked at a group I see, that many hosts are down. For screenshot and traces please refer to https://www.magentacloud.de/lnk/PCh5EnVc Kind regards, OBK
  8. Hi, I created an uninstallation task and configured a wrong uninstallation password. First the task showed an event "Completed" and then an event "Fatal error (Invalid uninstall Password)". For traces, logs and event-logs please refer to https://www.magentacloud.de/lnk/mlhZk02Y. Kind regards, OBK
  9. Hi, I wanted to uninstall KES from a host and started an uninstallation task. The task completed successfully. But KES wasn't uninstalled. Then I recognized, that I started an uninstallation task for KES SP2 but on the computer was installed KES 11. Why the uninstallation task doesn't recognize that KES 10 SP2 wasn't installed? You'll find agent traces from the host and server traces at https://www.magentacloud.de/lnk/aoBZkYUD Kind regards, OBK
  10. Manually. Not over KSC. Okay. But I think that KSC is able to check if agent is installed or not.
  11. Hi, when I see a host in the KSC as an the attached files, I think: - Network Agent ist installed - KES is installed - The policy is not applied, the service isn't running or ... In reality, the host had had a problem, a collegue reinstalled the computer and added him to the domain. I expect in this case, that KSC realises, that on the computer the agent and KES isn't installed. But KSC doesn't. Because KSC is so stupid, I wait until I release, what the reason of the problem is (this takes a while). Then I have to delete the host from the group and from unassigend devices. After a while, KSC added the host once more to unassigend devices and I can move the host to a group and can continue with the Installation. This behaviour is not nice. Kind regards, OBK
  12. I don't need to install new software. I activated the display of WSUS-Patches. When I search for '2017' I get two results. '2017-' give no results. '2017-*" give two results too. The same with '2018', '2018-' and '2018-*' and colons: 'Juli 2017', 'Juli 2017:' and 'Juli 2017:*'.
  13. I don't know any other application with dash in name where Kaspersky provides updates. Don't you have the same behaviour with 7-Zip in your console?
  14. Hi, I had two hosts in one group. They got the same policy. On one host encryption started, on the other host I got the message: No encryption policy specified. After a while I got the idea, that perhaps the encryption module wasn't installed. I started a task "Change application components", installed the encryption module and after a reboot the encryption started. In such a case I expect that I get an event about the missing module. Kind regards, OBK
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