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About itsupport@wallace.co.uk

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  1. I too have 'unprocessed objects' (winvnc4.exe) on most clients, causing the computer icon to appear orange. I have attempted to delete the items from the unprocessed objects folder, but they remain at 'deleting'. Someone above suggested we should synchronise the clients. Well, I have tried "Force Synchronisation" on the clients, but after progressing 2/3rds the way it fails with a message... "Cannot synchronise computer settings with Administration Server now. Operation will be completed when computer becomes available on the network." Any other tips? Thanks
  2. Thanks Amjad, but this doesn't seem to work. I have added *.exe *.zip *.msi To the list of blocked banners and I can still download the files. Am I missing something?
  3. Hi, We are using KAV 6.0.4 with AdminKit. I have been investigating whether it's possible within KAV to block downloading of certain file types. I have looked through the firewall settings. While I can block on application, port or time range I cannot block on content. I guess this isn't possible then? Thanks for the replies.
  4. In properties the location is a network share \\server\klshare\updates points to C:\Program Files\Kaspersky Lab\Kaspersky Administration Kit\Share\updates However, you didn't actually answer my question about why I see two update folders in separate locations on the the C drive. I would like to know if the updates folder under C:\documents and settings\... can be safely deleted? An answer would be greatly appreciated.
  5. My Admin server is low on disk space on C: I noticed 1.4gb of files in... C:\Documents and Settings\All Users\Application Data\Kaspersky Lab\Kaspersky Administration Kit\8.0\temp\temporaryFolder I also noticed another 1.4gb of files in... C:\Program Files\Kaspersky Lab\Kaspersky Administration Kit\Share\updates ...both these locations, have an almost identical folder structure below. The network share for client updates is the latter of these folders Therefore, my question is what are the files in the "C:\documents and settings" location, and can they be safely deleted? I am running Admin Kit 8.0.2090 Thanks.
  6. Hi, Page 15 of the installation guide for enterprise edition 6.0 available here http://www.kaspersky.co.uk/productupdates?chapter=207716541 suggests only Windows 2003 TS is supported. When will 2008 TS be supported? Mike.
  7. Hi, I have recently moved to Kaspersky and have successfully installed the Administration Kit and pushed the agent and KAV workstation product to my workstations. All workstations are in 1 group with 1 workstation policy applied to all. I'm having problems with email notification for alerts and events. I understand there are 3 places where notifications can be configured; 1. Properties of Admin Kit (These were unticked (off) by default and have never been ticked) 2. Policy properties > Events tab 3. Policy properties > Settings > Service > Advanced Originally when I setup the workstation policy, I ticked all the boxes for email notifications on the Events tab. I then ticked all the boxes for email notification under Settings > Services > Advanced. My two problems: 1. I quickly realised that I was getting two notifications for every event or alert. So I went back into the policy and removed all the notifications from the Events tab. However, I am still getting two notifications. I have forced the enforcement of the policy to all workstations. 2. I wanted to untick selected notifications from sending an email, for example "signatures are out of date". I went to my policy and under Settings > Service > Advanced, made my changes and clicked Apply. I confirmed the policy was forced out to all clients. However, although some notifications appear unticked in the policy, they were still showing as ticked on my PC. The only way I have managed to force this to my workstations was by locking the notifications with the padlock. Is this a bug, or by design? many thanks. Mike.
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