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Sergey Korzukhin

KL Russia
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About Sergey Korzukhin

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    Test Engineering Team Lead

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  1. Yes, all versions of KART are compatible with updates.
  2. Sergey Korzukhin

    MASSIVE Log Files

    kathmandu64 Please disable KART's traces: open Settings-> uncheck "Enable tracing" checkbox. Then open "logs" folder and simply delete all files inside using Windows Explorer. Please notice that you are still using beta-version and it is strongly recommended to uninstall in an install release version of the product.
  3. Вижу, что у вас не последняя версия KART. Попробуйте обновить до версии 2. Потребуется переустановка, брать отсюда: https://go.kaspersky.com/Anti-ransomware-tool.html Для скачивания нужно заполнить форму.
  4. Sergey Korzukhin

    Error al instalar en server 2008

    Do you have any other AV solution installed on your server?
  5. Hello, do you have any other AV solution installed on your server?
  6. Sergey Korzukhin

    Kaspesky for business

    I guess you can ask sales managers about this. Here is technical forum, this part is dedicated to https://go.kaspersky.com/Anti-ransomware-tool.html
  7. Sergey Korzukhin

    Cant install anti ransomware

    Hello, KART's functionality is fully included both in KIS 2018 and Kaspersky Security Cloud.
  8. Hello, previous attempts didn't helped to locate the root cause of the bug. Please enable traces in KART's settings, restart, reproduce the problem and send us: 1) files from "C:\Users\All Users\Kaspersky Lab\AntiRansom\logs\" (PM, or attach files here, or use any public source), 2) files from "C:\Users\All Users\Kaspersky Lab\AntiRansom\protected\data" foler. 3) GSI report Hope this will help to locate the error. Thank you!
  9. Sergey Korzukhin

    .arena ransomware

    Once your server was infected with arena ransomware it is impossible to recover data as soon as arena uses strong encryption. Please change your passwords and disable RDP if it was enabled to prevent future infection/
  10. Hello, You can try existing dharma decryptor, http://media.kaspersky.com/utilities/VirusUtilities/EN/RakhniDecryptor.zip May be it will help. But I doubt it can recover files encrypted by arena ransomware.
  11. Sergey Korzukhin

    .arena ransomware

    Hello Nishant, 1. Which Kaspersky product did you have installed on your PCs, (and on what OS, I guess win 7 smth)? 2. Do you have any remote admnistration tool such as TeamViewer, RAdmin, etc or Remote Desktop connection enabled on infected PCs?
  12. Sergey Korzukhin

    .arena Ramsomware

    Have to agree with richbuff. BTW, guys who asking about solution, how about to provide info I requested? The way of infection/attack looking is questionable now.
  13. Sergey Korzukhin

    .arena Ramsomware

    Please check this out: https://sensorstechforum.com/arena-files-virus-dharma-ransomware-remove-restore/ May be it will be helpful.
  14. Sergey Korzukhin

    .arena Ramsomware

    Please see PM.
  15. Sergey Korzukhin

    .arena Ramsomware

    Thank you! I'm not form Kaspersky Support team and work in tetslab and responsible for KART product's lifecycle after release. Could you please also PM me here with the same message? Kaspersky Anti-Ransomware Tool provides real-time protection against ransomware, and cannot restore your data unless tool was working at the moment of infection. This is not a decryption tool (plase see pinned posts in KART's part of the forum). If files are already encrypted by Arena or Aleta, and no security solution was installed/working at the moment of encryption, for now it is inmpossible to restore files as soon there is no decryption tool for this ransomware at the moment. The info I asked actually necessary to understand why that happend to your PCs/servers. I would be gald to help, but there is a number of situations with ransomware when nobody can help. Now I can't determine if this one of such situation or no.

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