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About stevens@hutchtel.net

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  1. Two questions please: 1) I have KIS 2018. Everything is working fine but I have a question. Under settings for update there is an option to download and install new versions automatically. I thought this would be for patches and that I would have to manually download and install KIS 2019 in the future when I choose to do so similar to what I have done in the past with other versions. Today I was surprised that KIS 2018 patch k auto updated to KIS 2019 patch c without asking me. It simply downloaded and upgraded on its own. I then restored my disk and am now back on KIS 2018 patch K. I have turned off the auto update option. With auto update set to off will I still get patch updates for KIS 2018 automatically? I want patches to happen automatically but I do not want to update to KIS 2019 until I know it is stable etc. 2) What is the status of KIS 2019 - is it stable, are most people going to 2019 or should I stay on 2018 for a while longer as everything is working great? thank you
  2. I had a strange thing happen late last week. Using KIS 2018 1800405(h) and windows 10 64 bit 1803 17134.112 and CC Cleaner Professional ( not sure the version ). Every thing has been working well. I went to manually use CC Cleaner from the taskbar short cut ( which existed and the cc cleaner icon displayed correctly) and windows said it could not find CC Cleaner. I searched my computer and some how it had been uninstalled or deleted. Checked quarantine for KIS and Malwarebytes and quarantines were empty. I downloaded CC Cleaner Pro again and installed the latest version 5.43.6522 and everything is working fine again. I could not figure out how CC Cleaner got removed by simply clicking on the icon from the taskbar. Today I noticed this thread and I thought I should mentioned it. Maybe I somehow did something strange on my end but I have never had any problems before. I do not blame KIS. I suspect something on the CC Cleaner side. Avast ruined the cc cleaner app for android after they bought Piriform a year ago and now maybe they are goofing up the pc side.
  3. Simple question: I have KIS 2018. The program auto updated to patch g a couple days ago and I shut the computer down every night so it has been rebooted since the patch was done. Everything has been working great. I ran a full scan today and picked the option for KIS to shut down the computer when the scan was finished. I came back many hours latter and the computer was turned off as expected. I booted up the computer and KIS immediately asked for my activation code which I then entered and everything seems fine again. Why would this happen - why would KIS loose the activation code? Is this a known issue with having KIS shut the computer down when done with a full scan? As I mentioned everything has been working great except for this strange thing so I am simply asking if this is a known issue or has happened to others. Thanks EDIT: Windows 10 PRO 64 bit EDIT2: I have filed a report with tech support in case this is a bug with patch G but I am leaving my post here as information for others who may have the same problem.
  4. I have seen posts on the web but I am unclear what the correct value to use is. Some program ( KIS 2018 ) or Malwarebytes has installed the registry key with a data value of 0. The instructions on the web say RegKey="HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\QualityCompat" Value Name ="cadca5fe-87d3-4b96-b7fb-a231484277cc" Type="REG_DWORD" Data="0x00000000" if I enter 0x00000000 with out the quotes and hit enter and then go back and look at the key windows has changed it to be 41000000 if I enter it with the quotes windows changes it to be b4100000 so 1) am I supposed to enter with or without quotes? 2) what do your registry keys show if you check them? The basic problem I have is that I left it a zero and windows still would not install the meltdown patch. So I then manually downloaded the delta ( non cumulative) version of the meltdown patch and it installed and my computer has been working fine. So far so good. However, today Microsoft put out a new security patch KB4074588 and it checks this same key and refuses to install. Yes it understand this patch has a bug that says fail when it did not actually fail and we are supposed to check to see if windows updated to version 16299.248 but my version does not update so it actually failed. I also tried the delta ( non cumulative ) version of the patch with the same result. So I need help understanding what the correct value is supposed to be. thanks //Edit: This topic is open only for strongly on-topic posts. Non-strong-focus content will be removed.
  5. I have been a long time user of both Kaspersky Internet Security for pc and mobile. How was any user to know if they decided to turn off screen lock security and use app lock security instead that some day they would have to remember their old screen lock pin a year or so latter???? If I tell the android system to no longer use a pin then it is turned off. If I want to turn it back on the system asks for a new PIN. KIS should not have put the screen lock pin back on - period. No excuse. KIS should have simply uninstalled. I am not smearing KIS - I am simply warning others. When I reported this to tech support they responded they would look into the situation to make sure others do not have the same problem. As far as a GOOD backup - tell me how with out ROOTING my phone????? None of the backup apps have good reviews on google play without ROOT. As far as app lock being able to turn off when using a specific specified trusted wifi - this is a feature being offered by KIS competitors. I live alone and when I am using my own wifi in my own home it is nice not to have to keep entering my pin all the time. When I leave the house the pins are automatically required again. It is a nice optional feature.
  6. I sent this same feed back to tech support but I am posting here as a warning to others. I have been using KIS mobile for almost two years and it worked well but I was unhappy with how the app lock worked and decided to try another product that allows the app lock to be automatically off when connected to a trusted wifi such as my home wifi. After trying the new program I decided to uninstall KIS mobile. The result was that KIS put my phone back to a time when the phone had a lock screen pin. It has been a long long time since I had a lock screen pin but KIS remembered that I had one when I first installed KIS. The result was I had to do a factory reset on my phone, and spent most of yesterday rebuilding my phone. This is very very poor. Apparently if you were using a lock screen pin at the time you installed KIS mobile then you had better remember what that pin was or never uninstall KIS mobile. At this point I am going to continue to use KIS for my computer but for mobile I am using bit defender for its app lock feature. So think carefully before uninstalling KIS mobile.
  7. Does the app lock feature offer an option to unlock all apps when using a trusted wifi? I have been using Kaspersky Internet Security both on my computer and on my android phone but I have never used the app lock feature on the phone as it was added in the last year and I never got around to setting it up. Instead I was using the free norton app lock and paid Kaspersky on my phone. I get tired of always having to unlock apps and I see that bit defender app lock offers to unlock all apps when using a trusted wifi like my home wifi which sounds like a nice feature. At the same time I have already paid for KIS for my phone. I do not see this option when reading the on line documents for Kaspersky. Can someone who does use the app lock feature tell me if this is an on option in Kaspersky mobile? Thank you.
  8. I appreciate the suggestions. Unfortunately they do not work. So far I have exceptions for mnsure.org mn.gov mneiam.mn.gov auth.mnsure.org If I do not have scan encrypted connection on then the next page after logging in is https://auth.mnsure.org/Landing_pages/Individual-landing-page.jsp I remember last November when using KIS 2107 I had no trouble but I do not remember what settings I was using. Maybe KIS 2018 has a bug or maybe the site increased its security. I contacted KIS tech support to report a bug and they asked a whole lot of dumb questions like do I know the correct button to make an exception and to please turn on logging etc. Once in the past they asked me to turn on logging and then when I tried to upload the logs the Kaspersky system said they were too large. At this point I am going to give up as it is not that big of deal. I only have to go to the site a couple times per year and I have a note to turn off the scaning then. All of you have been very helpful in answering my original question about the correct format for the exclusion. thanks again.
  9. I just tried with inject off and it did not work. Just to be clear I am not talking about entering/reaching the web page - I am talking about successfully logging in. Yes I can go to the web pages and enter my user name and password - that works for me no matter what the KIS settings are. What does not work is that after entering the user name and password the site simply keeps waiting for the authorization to be accepted and the next web page to appear. With scan encrypted off the log in successfully completes and the third web page appears and I can look at my insurance status etc. Do any of you who tested actually have a login and password for the Minnesota Insurance exchange and then successfully log in? I would not suggest creating any fake accounts as they are paranoid about things as we have too many political nuts trying to wreak things including trying to jam the telephone support phone lines using mechanical auto dialers. At this point I have created a bug report with KIS technical support. Thank you to everyone who responded.
  10. Interesting. I had injected script on. Looking at the KIS warning messages it appears that turning off injected script is like turning off scan encrypted connections as the warning messages say many of the same set of KIS tools/protection will no longer work but at least your method allows web antivirus to run. Either way I do not want to permanently turn them off which is why it would be nice if setting the exception worked for both features. I will file a bug report with technical support.
  11. I tried your suggestion of just mnsure.org in the exception and it did not work. I guess I need to make myself a note to turn off this protection when using this website. thanks
  12. There is a government web site that does not work unless I have scanning of encrypted connections turned off. I tried to add exceptions for the web pages but the exceptions have no effect. The web page starts at https (note the s) \www.mnsure.org and then moves to auth.mnsure.org ( note no https or www etc ) for the login page. I added exclusions for www.mnsure.org and auth.mnsure.org. The exceptions page does not allow me to enter https:\ or http:\ In summary the web pages do not work if I have the option of scan encrypted connections upon request from protection components checked. And if scan encrypted components it is not checked KIS warns that I am turning off a lot of protection. Question: Is it ok to leave scan encrypted components turned off on a regular basis or is there a way to correctly add exceptions for the web sites mentioned above? thanks
  13. My original concern was the log in message which appears to have been fixed by changing the private browsing settings. I would like to understand if there is a way to delete the Escort Adapter or if I should just ignore it.
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