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About .Chris

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  1. Thanks for all the responses. I uninstalled KIS 2010 and installed KIS 2011. That was the only thing that would solve the problem.
  2. I am having an issue with a license that had no problem when it initially went through the activation server. The license is three years for three computers for Kaspersky Internet Security. This 'incorrect key activation date' error has nothing to do with the system time because it is correct. How can I troubleshoot this error? Thanks.
  3. It's probably because it recognizes that the program is redirecting input from the keyboard to somewhere else. This is typical of both legitimate console emulators and of keylogging malware.
  4. That certainly is odd. I've never had it freeze up on a text file. For me, it freezes most often on files or resources in files ending with the .bin extension. It sometimes freezes on files or resources in files ending with the .dat extension. Usually, for more common types, including .exe and .dll, it is just somewhat slow but doesn't actually stall.
  5. Kaspersky could improve the product by offering a Smart Scan option while it is working to solve this longstanding problem with the Full Scan option. You could do this manually, by completing the most critical scans in their entirety (i.e., Boot Sectors, System Memory, Registry (although Kaspersky doesn't support this), System Volume Information or equivalent directory on each volume, Recycler or equivalent directory on each volume, Windows or equivalent directory on each volume and Documents and Settings or equivalent user directory on each volume). If you are unsure about a new program's safety, after scanning it, you can test it by right-clicking and choosing "Safe Run". It's true that Kaspersky needs to ultimately fix any issues with the scanner, but you should be fine if you use this approach.
  6. Just boot up Windows in Safe Mode, go to the Program Files/Kaspersky Labs directory where avp.exe is stored and launch it from Windows. When it launches, you will get "Your System Security is at Risk [system runs in safe mode]" and Kaspersky's TSR tray icon will be grayed out. It is ok to ignore this and just click Full Scan.
  7. If you know a new program you are installing is clean and that it will make significant changes to the computer, some of which may be automatically blocked by Kaspersky, it is a good idea to Pause Protection during the installation. I still cannot get my magicJack to work with KIS 2010, so I attach it to my Mac. Even if I add exceptions to try to get magicJack to work, Kaspersky still seems to interfere enough with it that I am unable to make or receive calls.
  8. I'm having the same problem with KIS 2010 right now. Try your full scan in safe mode and see if you have any luck.
  9. I have tried on several computers and now have two coasters of CDs to show for my attempts to create a Kaspersky Rescue Disc, but it will not boot. On 64-bit systems, I get a blinking cursor and nothing else happens. On 32-bit systems, the screen stays black and nothing happens. I'm dealing with a situation on my PC that requires using a rescue disk because Kaspersky seems unable to detect this particular trojan when it is on the boot volume, but can detect it when it is on other volumes. The problem is that the trojan copies itself to whatever other disk(s) are attached to the system at the time making the process of removing trojans the usual way impossible. To add to this, there is still a QA problem with the scanner (i.e., at some point it enters an error state and stalls for long periods of time, but returns processing errors instead of actually scanning the files it was asked to scan). I'm dealing with a difficult to remove trojan here and I don't need to hear advice that tells me to set the scanner to its most basic settings so that it does not take weeks to scan my entire computer because the underlying problem with the scanner was patched rather than really fixed in the last critical update. Please give advice on what I can do to boot up into a rescue disk. I've followed the steps mentioned in other threads unsuccessfully. If I cannot get the disks clean, I don't see any point in keeping exact backups of them. If I cannot be reasonably sure that Kaspersky can detect malware within a maximum of six months to a year of its initial release, I cannot ever know that I have a clean disk to keep exact backups of. As you might imagine, this brings us full circle. Please provide a solution. My patience is all but about exhausted on this matter.
  10. KIS cannot control something once it has loaded a driver. It could be a notification type detection (i.e., riskware) or it could be legitimate. Sometimes, a complete analysis provided by services such as VirusTotal and Sunbelt Malware Labs is the only real way to reach a fairly conclusive verdict on whatever process is in question. Kaspersky is very good, but no scanner, no matter how good, is perfect. For this case, I would recommend submitting each process to VirusTotal that is running when you get this message. If anything comes up there, I would have any detections analyzed by Sunbelt to see if it is just a riskware category or invariably malicious.
  11. I have been having some problems with my computer that have indicated some possible hardware issues with it. I ran the system manufacturer's full diagnostics the other day. While the diagnostics did find some problems with the system, it didn't find any problem with my main hard disk (despite symptoms suggesting that there is something wrong with it). One of the strange things I am having to deal with is that the TSRs in my system tray have been loading up fairly slowly (KIS 2010 included) which is uncharacteristic for this computer, especially after having defragmented the hard disk. Also, when it loads, despite the fact that there is no evidence to indicate modification or updates, KIS seems to think that some of the programs that run at startup have been modified. As a result of this, it rescans the program, and the process is active when I look in Windows Task Manager, but the TSR icon is missing from the system tray. Furthermore, when I load Process Explorer to try to bring up the window for the TSR, it shows that there is no window associated with any of the affected processes despite the fact that the default arguments in the registry indicate to these programs that some of them are supposed to have an associated window when they open. I have checked the registry and all looks to be well in it, so I do not know what is causing this to occur. The other thing that is of concern is a message about the registry still being in use at system shut down being logged in the Event Viewer each time the system is shut down. How can I verify that KIS 2010 is installed correctly and nothing is corrupted in the installation?
  12. About a week ago, I spoke to a live chat person about my MagicJack claiming to need an update and no longer showing its phone number or dialing/receiving on my PC after I removed KIS 2009 and replaced it with KIS 2010. The device claims to need to run some upgrade.exe program which seems to run, but doesn't complete normally as it used to. The person I spoke to determined Kaspersky Internet Security 2010 to be the cause of the problem, but had no solution for me other than disabling KIS 2010 (which is not a realistic option). I checked the trusted program list and all the programs MagicJack runs are on it, but still there is some problem with the program being blocked from doing something it needs to do. I am not sure what to do about this. For now, I've had to settle using MagicJack with my Mac, but this is fairly annoying as I have few USB ports to work with and less work space there than on my PC.
  13. An unexplained shut down is usually attributable to either a failing power supply, an overheating and improperly cooled CPU or malware. Because power loss can damage a hard disk if it occurs during a write operation, it is best to troubleshoot this problem with read only media such as a bootable CD, preferably something with an ISOLINUX image that can be used to test the performance of your processor outside of Windows. Do the following: 1.Power down the computer and disconnect the computer power chord from the computer. 2.Press the power button on the computer. 3.Open the case and remove the power cables from all hard disks. 4.Close the case and reconnect power. 5.Power on and enter Setup (usually you should press F2); this will give you time to insert the bootable CD. 6.Insert the bootable CD and then Exit Setup to boot the CD. 7?.Leave the computer alone on a main screen without selecting any test to perform for 30 minutes. 7!.If the computer loses power unexpectedly during this period, your power supply is failing and needs to be replaced. 8?.Next, if the computer does not lose power above, run the clocking test on your processor for at least 1 hour. 8!.If the computer loses power during the test, your CPU is overheating and its emergency shut down, which is temperature activated, is being engaged. 9.Otherwise, your computer has malware on it and you should boot from a computer known to be clean (and protected!) and scan your hard disk from that computer.
  14. Well, anyone who produces sloppy code and has poor future planning is just as culpable as the hackers who go on to exploit their shoddy productions.
  15. Well, looks like the anti-social hackers may be winning their pointless war, albeit in a unexpected way. With over three million tracked malware signatures in some databases, it's no surprise systems are grinding to a halt when they are scanned. Maybe we could petition for a real alternative...a secure OS. Heaven forbid if someone actually took the time and went to all the trouble required to make one.
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