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Ensign Garak

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About Ensign Garak

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  1. It is interesting that you mention this -- The issue appears to have resolved itself on both my Windows 10 laptop and on my Windows 7 desktop. I have not had any messages today, and I don't believe I had any yesterday, either.
  2. The response that I received to my support ticket was to first track Chromecast (which I don't have/use), and then to "Ignore" the Encrypted Connections scan. This did not change a thing with respect to my specific "Invalid Certificate" issues that are occurring in both Win 10 and Win 7, but I am posting that information here in case it might help someone else: In the meantime, I have created log files and have uploaded them to support. I guess we will see where things go from here.
  3. I can confirm that all I have up in Chrome right now is this Forum website, and my Support ticket in My Kaspersky in another tab. Even so, I just got four pop-up notifications for the URL displayed in my earlier screenshot. It has been five hours since I submitted my ticket via My Kaspersky, and I am still waiting for a response.
  4. I am getting these messages in both Windows 7 and Windows 10. I submitted a Support Ticket hours ago, and am still waiting for it to be reviewed. I have been a Kaspersky customer for over a decade, and this is very disappointing.
  5. So I'm browsing this topic as I wait to hear back from a Technical Support agent when I get a pop-up AS I AM BROWSING THIS TOPIC: This issue started for me about a week ago, with this same (supposed) URL referencing a two-day certificate that apparently gets renewed every two days. I don't want to eliminate scans that are performed by Kaspersky, as that seems to just be a temporary fix that actually lowers security. Does anyone have a real fix for this yet? Are Technical Support agents answering tickets about this issue in My Kaspersky? Thank you.
  6. I followed the information to correct date/time in the "Online Troubleshooter" document from the KAV support page. In looking closely at my update report, it appears as though the month on my computer was somehow changed from February to March yesterday, and I just didn't see it until looking for it just now. My databases are now "up to date." Again, thanks to you (and to Knight Captain) for helping with such a silly problem.
  7. Thanks for the prompt response. Checking the date/time was one of the things first suggested in the Q&A documents. I checked yesterday, but apparently not closely enough. I see that I'm currently set at March 15, not February 15. So, right now, I feel kinda stupid... Do I really have to delete the license, fix and reactivate?
  8. Hello. I had a problem pop up yesterday with KAV, and after following the suggestions made via "Help" documentation, I cannot fix the problem. Early yesterday evening, it was reported that my Kaspersky databases are "obsolete". I update manually on a daily basis, and my recent installation of KAV 2010 has been active and working since 12/11/2009, so I am perplexed as to why I am suddenly experiencing this problem. The database release date as reported by KAV is 2/15/2010, 6:08:00pm, so I don't understand why the software is not recognizing this. Whether updating manually or using the "Fix it now" button, multiple updates later, KAV still does not recognize the update (apparently). I have sent a copy of the update log to Support, as suggested by the documentation. I have also followed the Help Q&A, changing the update source to ftp://ftp.kaspersky.com, and so forth. I just don't understand why this suddenly happenned, with no warning or input from me. Any assistance anyone could provide would be most appreciated.
  9. I upgraded to Kaspersky Anti-Virus on December 15, at the direction of Kaspersky Customer Service. I obtained the upgrade by using a link sent to me by Customer Service, from the page http://usa.kaspersky.com/downloads/KAV-product-update.php . Does that answer the question you ask, or is there additional information that would be useful?
  10. I plan on trying all of those things, just to try and improve my general wireless connectivity. However, my immediate problem of not being able to secure a wireless connection between my gaming consoles and my PC was solved by rebooting the modem. So, after upgrading Kaspersky from a previous version (particularly from 5.x to 7.x), perhaps that's just a good thing to do.
  11. Please keep in mind that I didn't have problems with this until installing the latest version of Kaspersky. In any event, I turned off my firewall for my "Local Area connection" within "Windows Firewall", which had no effect. Also, since I was able to connect previously with the existing LAN settings on my computer, I see no reason why that shouldn't still work as set. Further, I turned off the monitoring of Port 80 in Kaspersky, which is the HTTP port that my modem uses. Again, suggestions would be helpful.
  12. Hello. This week, I downloaded and installed Kaspersky Prior to having installed this version of the software, I was not having difficulties in connecting my Xbox 360 and my PS3 wirelessly to my SpeedStream (Frontier service) modem. Previously, I was using Kaspersky version 5.0.676, and that didn't pose any similar problems for me. Now, I can't obtain a connection with either device. The PS3 errors off with a 80710102 "DNS Error" message, and the 360 errors out at the second step of the process when attempting to obtain a wireless connection. Can anyone provide me with any suggestions as to how I can repair this problem? I already tried turning off "Proactive Defense", but that hasn't helped. Thanks in advance for any assistance anyone can provide!
  13. Sammy - Fret not! As it turns out, I was running on nearly the same version as you (5.0.676) prior to this fiasco, so I'm speculating that your eventual "upgrade" to will go as smoothly as mine did. I think that the main thing that Kaspersky needs in situations like this is evidence that you're actually running a licensed copy, which is proven by providing information like purchase date, the original order's reference number, and the original license number. If you have all of that, then hopefully, you won't have further problems once you are supplied a new license number.
  14. Sammy - You're apparently reading a date-formating thing on this forum. I didn't submit on the 12th of last month, but on the 11th of this month (December). So, here's my resolution... I called Tech Support on Thursday the 13th, and a very helpful and cheerful employee E-mailed a new activation code to me, after suggesting that I uninstall my previous version and install the Version 7 upgrade. The installation went smoothly, the key worked, and everything is operating properly now. Thanks again to everyone who offered their assistance to resolving my problem. Oh, and with regard to the support hours... As it turns out, the office receiving the calls to the 866.328.5700 support number had their office Christmas party on the evening of Wednesday the 12th (the night that I was trying to call, and received no answer). Apparently, they had someone in to look at their phone system that day, to try and alter their automated attendant message for that evening. Since they were not able to accomplish that, the message reported that people were dialing in "after office hours" which end at 9pm Eastern Time, even though people (including me) were calling in prior to that time. So, everything seems to be back-on-track now. Thanks again!
  15. I checked every voice message on their automated system, from Home Technical Support to Corporate Support to Corporate Sales. Every one of them says that Kaspersky's "normal business hours" last until 9pm Eastern on weeknights, excluding holidays. With all due respect, I don't think that I "missed" anything. If the information supplied on Kaspersky's automated attendant is incorrect, then they should correct it.
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