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Everything posted by PATHIAN

  1. I can confirm it's now working with Google Chrome with KIS Database version 10-June-16 11:40, for me at least. Thanks!
  2. Having the same problem described above with Chrome Version 51.0.2704.84 m (64-bit) on Windows 10. I can connect to Facebook successfully by using the Edge browser with no changes to KIS settings. KIS© with Database 09-June-16 16:17:10 Have tried updating databases, clearing Chrome cache, rebooting; still the same.
  3. If you've gone from KIS 2015 to KIS 2016 without activating KIS 2016 with your existing code, then you can use the trial 30 day period as you're going from one version to another. That should tide you over until Barclays send you the code.
  4. Sorry about that, made a small boo-boo in my original post. The Barclays instructions seem to be a bit wonky - Step 4 should bring you to a screen with two options and it's the one of the right you want to select: Once you've selected that, just follow the instructions so that they send you a new code. If you're still having problems, then you're best contacting Barclays online helpdesk directly on 0345 600 23 23 (number taken from the Barclays FAQ in Post #2 above).
  5. I've been having the same problem with Facebook slowly grinding to a near halt in Google Chrome for months and as far as I can gather it's an issue with Chrome (likely the embedded Flash driver it uses) itself, rather than a problem with Kaspersky. This solution seems to work for some people: http://answers.yahoo.com/question/index?qi...23164403AAZ4qpt OP, I would still post your GSI in case there is another problem, but I suspect you may need to move to Firefox to use Facebook smoothly if the above doesn't help.
  6. Just to say that KIS has successfully completed it's automatic rootkit scan and idle scans a couple of times since I did the above with no issues.
  7. Similar issue here, worked fine until the next reboot. Noticed that the rootkit scan was stuck on 99% with a file called "C:\Windows\System32\consent.exe" indefinitely. I've uninstalled (not with kavremover) > rebooted > re-installed KIS2013 and updated the databases (now on patch "f" again). PC has been rebooted a few times since then. Will monitor to see if the issues re-occur.
  8. Just to say that I had the exact same problem on Windows 7 64-bit, but the issue was fixed by the advice richbuff supplied here: Post #18 In particular: Please disconnect from the internet, then disable Kaspersky self defense (located in Settings > fourth cardboard box icon), then exit Kaspersky via right click the red K tray icon, then reboot, then re-enable Kaspersky self defense > apply > ok, then re-connect to the internet.
  9. Have a look at my post #5 in the topic below as it may help, although there may be some differences between my phone and yours. Worth a go anyway: http://forum.kaspersky.com/index.php?showt...=246354&hl=
  10. I had the same problem earlier today when I updated to ICS 4.0.4 via Kies. What I did was: 1. Go into Task Manager. 2. Select the Downloaded Tab at the top. 3. Scroll down to Kaspersky Mobile Security and select Uninstall. 4. This prompts you to go to the System Administrators and you can uncheck KMS. 5. I then got a phone dialler style screen, to which you enter your Kaspersky security code (the one you set up during installation). 6. You can then get back into the Task Manager, select the Downloaded Tab and successfully uninstall KMS. If you did set up a KMS security code, to remove it completely you'll also need to do the following: 1. Go into Security (you'll be prompted to enter a code, this is the KMS security code). 2. Under Screen Lock, select None. Hope that helps for future reference anyway.
  11. If you can't recover anything more from the hard drive, then you might want to consider buying one of these adapters... IOMAX USB 2.0 to SATA/IDE Adapter (Amazon link) ...I've found them to be a lifesaver when it comes to corrupted Windows installs. You just whip out the hard drive, plug one end of the adapter into the hard drive, the other end into a working PC and you can copy/paste the files across.
  12. This sounds more like a Windows error than something to do with Kaspersky. I would start by reading through these articles: http://support.microsoft.com/search/defaul...1033&mode=r
  13. The simple answer to that one is pretty much "no", I'm afraid. Can you re-run the GSI and post the link to the report - this is so that we can see if there are still some underlying issues that are nothing to do with Kaspersky. Also, have you definitely reverted the Hosts file entries to their original settings? There are some, shall we say, dubious Adobe entries in there that may indicate you're using pirated software?
  14. Can you try right-clicking on the "K" in the system tray and selecting Pause Protection, that should allow you to download the GSI tool and generate the report. Remember to re-enable it once done, then post the GSI report link in your next reply.
  15. Once Kaspersky is installed, you can quite happily install Malwarebytes afterwards. It's only the initial installer that is a bit sensitive about other AV products being on the same machine, which is fine IMO as it stops the uninformed user from ending up with clashing products on their PC. Also, the current KIS installer will remove MBAM and other potentially clashing products as part of the install (it automatically initiates a reboot, then the KIS install will complete).
  16. My own website gets the same grey K, but it all it means (and what is shown at the top of the warning) is this: "Unfortunately, KSN does not currently have any information about this site. Accessing this resource is not recommended if you do not trust the source of this link." The exact same thing can pop up with any of the web filters for all the security products on the market, (WOT, McAfee SiteAdvisor, etc.) and it's just a way of saying "we haven't been here yet and checked it out", which considering how many millions of websites there are is only to be expected - they can't go to every single one straight away. Seeing that my website has been around since about 1999, there's never been a problem with the number of visitors before or after Kaspersky started using this filter and I've never had a query from visitors to my site or any of the others I've produced since 1996.
  17. You need to understand that this is the *user* support forum, so the people on here are all Kaspersky users, not support (although one or two Kaspersky employees do pop in from time to time). To get swift resolution to this issue, you need to contact official support as suggested by Danila above.
  18. I had exactly the same problem, also when using a Barclays sponsored code. In the end I went to Kaspersky tech support. Sorry, I'm on my iPad and don't have access on here to see your GSI, but try these two things if they're relevant to you... 1. Uninstall Spyware Blaster if you have it. 2. If using Google DNS, reset back to your original DNS settings. If still the same after that, contact tech support and they'll get you to supply a Hijack This log and guide you further.
  19. Are the emails actually being *sent* from your respective email accounts/clients, or are the recipients just receiving emails with your email address as the sender? If it's the former, then it's likely your email account has actually been "hacked". More likely, it's the latter, which is normally associated with someone who has your email address in their address book and *their* computer has had the address list harvested by a virus/malware (i.e. Kaspersky hasn't let you down in any way as your computer was never infected). Once an address book has been harvested of email addresses, the bad guys will then send emails that spoof the "sent from" field of the email, so it looks like it's come from you. Check your email client (i.e. Outlook, Hotmail, etc.) and see if any of the emails are in your Sent Items. If not, then it's just a case of email spoofing and nothing to do with your particular computer. One other thing to be careful of is if you've published your email address online somewhere, either in a forum or on a website, then it's very easy to be harvested by automated bots, also causing the same issue.
  20. I use the Firefox add-on "HTTPS Everywhere" and I can confirm the URL Advisor works fine when using FF7.0.1 and KIS2012 ( b c d e f) (see attached image) You can get HTTPS Everywhere from here: https://www.eff.org/https-everywhere NOTE: When using this add-on, the Google URL points to "https://encrypted.google.com", but that works fine for my searches in the UK. Worth a try as a workaround if you're having problems.
  21. I suspect Rich believed you had something to hide (i.e. software piracy) because the GSI report had been altered and I quote: "Warning This report has been altered" ...which often means that the person posting the GSI report has something to hide (i.e. pirated software, altered Hosts file, etc.), so I think he made a *fair* assumption. I understand you might want to preserve your privacy and thus altered the report, but if you want a proper response, then PM a moderator with an unaltered GSI report and they'll let you know what they find. No single piece of anti-malware software can ever be 100% effective at capturing all nasties, that's just a fact of life. New malware, including new and nastier versions of existing malware, is being pumped out by the bad guys many times per day, so it takes a short while for these to be detected in the wild, then updated in the definitions. This is true of ALL anti-malware products. Safe software and browsing practises help enormously though, so if you don't pirate software, don't use keygens, don't go looking for freebie/pirated stuff from the darker side of the internet, then you'll mitigate the risks. As a complimentary product to Kaspersky, then consider installing the free version of Malwarebytes, but DON'T run it in realtime mode, run it as an on-demand scanner only or you WILL have clashes with Kaspersky. As for Firefox plugins, I'd strongly recommend NoScript to control which scripts run on all webpages. You can easily whitelist websites that you know are safe. Other than that, Kaspersky and MBAM in on-demand mode should be sufficient. Regards, Pathian.
  22. Might be a red herring, but if she's getting a Proxy Authentication Error, after booting into Windows, is she then having to log into the University's own systems before she can actually get online? For example, similar to some hotels where you have to log into their network with a username/password before you can get online. If so, then it sounds like whatever university system she's having to log into has a problem with her user account (i.e. nothing at all to do with Kaspersky). In this scenario, she'd need to speak to the university system administrators. Might be best to describe exactly the steps of what she does with the PC after she's booted it up, logged into Windows, etc.
  23. Go into Settings/Network and uncheck the box called "Scan encrypted connections". You'll then be able to get the auto updates in Firefox as normal (same for Add-ons too). You can always turn it right back on again if you need it.
  24. Can you also post the complete error message that pops up, that'd help in identifying the problem.
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