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About mastropizza

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  1. Hi, several customers reported us about BSOD when installing KES11 on systems hosting HP Velocity application. All of them fixed it by: 1) Removing HP Velocity 2) Removing KES11 (i would suggest to work with KAVRemover) 3) Installing KES11 once again M
  2. Hi, is there HP Velocity application installed on? If yes, try to remove it... M
  3. Hi, KES10 MR1 ( is not supported anymore (https://support.kaspersky.com/support/lifecycle#b2b.block0.kes10) thus you cannot find its plugin on KL servers. M
  4. Hi, maybe you've reached the maximum number of events on KSC. By default this number is set to 400K (screenshot attached, Events Storage section). If you're in this condition, some events are deleted in order to store new ones. You can verify the current number of stored events in the same section where you check the DB size. M
  5. Hi, sorry for the silly question but have you tried to uninstall it via KSC? M
  6. il Net Agent è 10.5? Ogni quanto il Net Agent si sincronizza con il server? Se non hai il controllo dell'host remoto (pulsanti play e stop in grigio) vuol dire che la 15000UDP remota non è disponibile. Se tutto funziona come dovrebbe, con il Do not disconnect abilitato, alla prima sincronizzazione la connessione client-to-server dovrebbe rimanere attiva fintanto che non interviene qualche evento che la fa cadere. Prova a verificare che, dopo aver effettuato una sincronizzazione la macchina sia effettivamente gestibile dalla console. Lo stato di "scansione non eseguita da tanto tempo" è riscontrabile anche localmente sulla macchina remota? Sei sicuro che il task si completi? M
  7. Quanti device hanno abilitata l'impostazione "Do not disconnect from the Administration Server"? M
  8. ciao, hai verificato che il Net Agent presente su queste macchine sia in esecuzione e si colleghi\sincronizzi correttamente con il KSC Server? M
  9. This kind of patch is deployed via .msp file: you should find it under \\KSCSEVER\klshare\Updates\updates\bin\kes11\kes11\kes11_0_1 M
  10. Hello, once you've approved it, it will be deployed by means of the already existent KES11 update task: thus, you do not need to do anything else. M
  11. Hi, try to click on the light-gray bar i've highlighted in the attached screenshot M
  12. KSC does not allow you to disable Win Firewall M
  13. https://sys-advisor.com/en/2017/07/11/gpo-tutorial-how-it-disable-firewal-windowsl-by-gpo/
  14. https://www.kaspersky.com/small-to-medium-business-security/total
  15. KATA is not a plug&play solution: it's a complete and quite complex framework which requires expertise and, almost always, KL's support M
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