Skip to content
View in the app

A better way to browse. Learn more.

Kaspersky Support Forum

A full-screen app on your home screen with push notifications, badges and more.

To install this app on iOS and iPadOS
  1. Tap the Share icon in Safari
  2. Scroll the menu and tap Add to Home Screen.
  3. Tap Add in the top-right corner.
To install this app on Android
  1. Tap the 3-dot menu (⋮) in the top-right corner of the browser.
  2. Tap Add to Home screen or Install app.
  3. Confirm by tapping Install.

Kaspersky Password Manager

Get help with Kaspersky Password Manager for Windows, macOS, Android and iOS
  1. Eric the irritated
    Started by Eric the irritated,

    I have Kaspersky Password Manager (KPM) installed on, and synchronised across, three devices: a desktop computer running Windows 11, a Samsung tablet TAB S9 FE+, and a Samsung phone model A53 5G. The Samsung devices both run Android. I need to frequently access a medical site, Myindici, which is installed on all three devices. KPM works perfectly on the desk top machine but does not work at all on either the tablet or the phone. I am most interested in getting it running on the tablet and I will be referring only to the tablet unless I indicate otherwise. When logging to the portal for the first time KPM does not try to capture the login data. When the login data i…

    Flood and Flood's wife
  2. Marshal
    Started by Marshal,

    Help~ As shown in the picture It has been unable to automatically sync Has anyone encountered this problem and solved it? Please tell me how to solve it..? All networks can access the Internet...it should be ruled out that it is related to the network?

  3. Renan Goulart

    Heeey, Kaspersky Support Team! I am writing because my Kaspersky Password Manager (version 25.0.0.225) is crashing unexpectedly on Windows. Problem Summary: Immediately after I enter my correct master password, the application shows it is "decrypting the vault" and then abruptly closes without displaying any on-screen error message. Technical Error Details (from Windows Event Viewer): Faulting Module Name: ntdll.dll Exception Code: 0xc00000fd Error Message: STATUS_STACK_OVERFLOW Troubleshooting I have already performed without success: Restarted both the application and my comput…

  4. Rafiul
    Started by Rafiul,

    I am having troubles with exporting my passwords from my OperaGX password manager to KPM Im using version 25.0.0.501 (a) / 1748877597_7700 / 1.1.0.2_1 of KPM When I try to import the file into KPM, it registers the username as the website name and the password as the website url. I made sure for my file to be in the format url,username,password,name,note but it still does the same thing

    Flood and Flood's wife
  5. ted.bullpitt

    KPM will not open - error message as follows I can't get it to go any further and I do not know how to give permission. I am running Kaspersky Premium.

  6. Natalie
    Started by Natalie,

    My subscription to Password Manager (version 24.2.0.277) expired yesterday. When I try to open the vault, a message pops up that I have more passwords than a free version allows and asks me to choose a subscription plan. Since I am in the U.S., I cannot renew. How do I export my passwords, so that I can import them into another password manager? Is there a way to get temporary access to the vault?

  7. RSousa222
    Started by RSousa222,

    Hello I have this problem when accessing the password via web version. I am costumer since 5 years, and this is very problematic. I contacted support and they said to change DNS, which is laughable for this case. Though I tried and didn't solve anything. Am i the only one having this issue?

  8. dejop
    Started by dejop,

    I have a Kaspersky password manager on my computer and on 2 phones. One phone and PC are on the same account and the other phone is due to the license I have on the other account. Is there an option to connect them to share passwords or at least to import passwords to the phone in some way.

  9. LucasPM
    Started by LucasPM,

    Hello guys! Yesterday I tried to change my password, and it was redirected to "dc2.my.kaspersky.com" or "dc1.my.kaspersky.com". I would like to know if it's legit. Thanks in advance.

  10. canlite
    Started by canlite,

    on my iphone 16 plus, running ios 18.3.2. When I try to logon to an APP account there is a symbol of a key and the word PASSWORDS, mid screen. I tap that and it looks like it is going to kaspersky password manager that I have on my phone. But it doesn't have the credentials for the APP I am trying to login to, even though it is there when I look at the database in the kaspersky password manager APP. There is an option to show database and the entries are not like what is in the kaspersky password manager APP on the same phone. Is there a setting I am missing?

  11. Crixus
    Started by Crixus,

    Synchronization with Kaspersky password does not work either, it also indicates that a connection is impossible. Probably the servers... ?

  12. Barbara Pope
    Started by Barbara Pope,

    Hi, I tried to open my Password Manager yesterday and it states "We enhanced your data security. Decrypting your vault may take a little longer" .. I wasn't expecting it to take more than 24 hours! So .. at the moment, I can't access any of my passwords. Can anyone help?

  13. John P
    Started by John P,

    Hello all, I have three separate Microsoft Online accounts that all use the same domain name for login. When I save all my passwords, because of the same domain name, Kaspersky insists on rolling all three into one entry in Password Manager. Because two are for different companies and one personal, I would like them to be separate entries which is much easier for search purposes. Is there any way I can bypass the merging of all three into one single entry?

    Flood and Flood's wife
  14. jiaozi

    Kaspersky Password Manager无法安装,不断提示安装正在进行中 It has been installed for a day, but the installation has not been successful and the process is very slow

  15. Alaa_0005

    I have kaspersky premium subscription. and after i renew my subscription kaspersky password manager show no password any more. I have a super internet connection. But I cannot Sync my kaspersky password manager on my Pc. Its shows unable to sync. I try complete uninstall and reinstall Kaspersky Password Manager but its not working. Kindly need your help. I attached screenshot for your reference.

    Flood and Flood's wife
  16. Vladimir Serbia
    Started by Vladimir Serbia,

    Hello, I have four Gmail accounts that I use across three browsers: Chrome, Firefox, and Brave. In all browsers, I have the extension installed. Until recently, I had a feature where, when I opened the page https://accounts.google.com/, an icon for Kaspersky Password Manager would appear in the field where I needed to enter the email address and then the password. After clicking on that icon, a list of all my four accounts would appear, allowing me to select the one I needed. The password field would then be automatically filled in. Some time ago, I lost that icon, and it only happens on accounts.google.com. On other websites, the icon is still present, and everyt…

    Vladimir Serbia
  17. Arif
    Started by Arif,

    I want to use arc browser, but kaspersky password manager is not working in arc browser(arc browser based on chromium)

    Flood and Flood's wife
  18. Silvereye
    Started by Silvereye,

    Hello, As you all know kaspersky is not allowed in the US anymore. After using kaspersky password manager for years, I am now looking for other options. When i export my password from the desktop version of password manager, it only lets me export 5 passwords available in the free version. I have more than 500 passwords and need to export all of them. I have tried so many ways but its always those 5 passwords in the free version. Is there any way I can export all of my passwords in the CSV format? Or am i doomed? Thank you all .

    Flood and Flood's wife
  19. thenax
    Started by thenax,

    I can't open kaspersky password manager and i can see extension chrome installed on my kaspesrsky profile but it didn't on chrome

  20. S_pider
    Started by S_pider,

    Sign into Kaspersky password app on a new device. Accidently logged in via Google instead of using email. Kaspersky asked me if I wanted to merge data I selected yes. When I finally return to my original account all my passwords and saved data was gone. Please help.

    Flood and Flood's wife
  21. Savaş
    Started by Savaş,

    I’m using the latest version of Zen Browser and facing an issue with the Kaspersky Password Manager extension. Even though I install the extension and grant the necessary permissions, it gets installed but doesn’t work properly. I’ve tried the same steps in Firefox and it works fine there. I’ve realized that the issue is with Zen Browser. Does anyone have any suggestions on how to resolve this? I hope the necessary updates will be released soon. I currently don’t have any idea how to fix this.

    arthurcavalcant
  22. MightierPen
    Started by MightierPen,

    I make my own passwords. I can't find how to stop the Kaspersky Password Manager from popping up its password generator. How can I disable it?

    Flood and Flood's wife
  23. mizzj0512
    Started by mizzj0512,

    i have always had Kaspersky Password Manager and have 270 passwords. Apparently all my subscriptions were either canceled or expired although when I click on Kaspersky Internet Security it says it is still active. When I go to my Password Manager it says I can only have 5 and if I want all of mine I have to subscribe. Well now, that appears to impossible in the US so how do I access all of my passwords if I can't subscribe or upgrade??? Also, it keeps referring me to UltraAV and PassWatch, fine, I can do that but since I am not seeing all of entries how do I export them when there is nothing there? They show up on my Chrome extension but I can't export them from the…

    Flood and Flood's wife
  24. mopi
    Started by mopi,

    I've got my knickers in a twist that would make a contortionists eyes water. I [ a@b.c ] manage a few business devices plus some family accounts and devices. For business I use KTS and for family Kaspersky Cloud Services KCS , Kaspersky may have changed the names [they do that a lot] of these by the time you read this but what's important is that both come with KPM licences. Due to me misunderstanding how to activate KTS properly I installed KTS on the business PCs as myself under the my.Kaspersky account a@b.c. All went well for a long time until x@y.z a business user wanted a copy of KPM and I realised that he couldn't use my my.kaspersky so I set up a my.kaspersky acco…

  25. Ina van Rooyen
    Started by Ina van Rooyen,

    Since I reloaded windows 10 on my computer the Kaspersky Password icon does not appear on the right of the login screen when I login to a website. It also don't popup and ask to save the login credentials when I create a new login or change a password. How do I get that to work as it did on my previous windows installation.

Account

Navigation

Search

Search

Configure browser push notifications

Chrome (Android)
  1. Tap the lock icon next to the address bar.
  2. Tap Permissions → Notifications.
  3. Adjust your preference.
Chrome (Desktop)
  1. Click the padlock icon in the address bar.
  2. Select Site settings.
  3. Find Notifications and adjust your preference.