Eric the irritated

I have a Samsung A53 5G phone and have just recently bought a Samsung Tab S9 FE+. Both are running Android 13 although slightly different versions. I have been engaged in extensive correspondence with Kaspersky Support over my inability to make KPM autofill on the phone. To my dissapointment I appear to be having exactly the same problem with the tablet. An Android upgrade in the last 24 hours for the phone has slightly improved the behaviour of the phone in that it now offers up user names for my selection and approval. It still will not do anything with passwords. I have tried both devices with at least two versions of KPM using Chrome, Samsung Internet, Google, Firefox and DuckDuckGo with no success. As far as I can tell both Autofill and Accessability is enabled on both devices. I have one proviso: on the installation of KPM the devices flash up a message about Accessability. Unfortunately this is displayed for insufficient time to enable the message to be read and digested. But, as far as I can tell, the accessability setting makes no difference. My suspicion is that something is different in recent Samsung Android and it is this that is tripping up KPM. I would be glad to hear that I am wrong.

Post Script: FYI. It turns out that this is a known problem.

I still think I am correct in assuming that you are no more aware than I am of the full list of settings required by KPM on the Samsung Galaxy A53 5G version 13. If you had known them surely you would have told me. In this matter, Google is not at all my friend. All that it knows of this matter is this thread. You may rest assured that I have read Kaspersky's instruction and I launched this enquiry as preliminary to making a formal enquiry of Kaspersky. You may also be confident that I will read the instructions when I get to the site. There was no need to cut and paste them for me. I am confident I will be able to find someone who can solve my problem and not need to turn it into a different problem which he can solve. As far as I am concerned this is the end of this thread.

Dear Me! Withholding information and dumping it almost a week after I started the topic? Certainly not! My very first post was about possible additional settings. I even included a list of the settings I had already found and then asked if there were any more. Omitting settings is a perfectly likely error on my part and there was no need to explain further. You then replied with questions which had nothing to do with settings but which on the face of it might be completely reasonable. But you made no suggestions about settings. You then continued with a number of questions which still had no direct relation with settings and I followed. We got side tracked into various issues which so far have not led anywhere helpful. You then suggested I reinstall KPM, which I did. On starting it up I again saw the warning messages, the first of which flashed part at sub-light speed, but I was able to stop the second and copy it. Only then did I have something to tell you, and I did. The problem still looks like a matter of settings. Bringing you this new information seems to have upset you. Well, that's not my fault. Now for your questions. 1. www.bosch-home.co.nz is not saved as a Desktop Icon on the Android. 2. Kaspersky Forum is not saved as as a Desktop Icon on the Android. 3. As I told you in my initial post "Browsers Offer to fill in passwords in browsers ON" and "Apps - Autofill passwords in apps ON". While on the Samsung, 'Apps & Browsers' do appear in two different places it merely is that there is access to the same code block from two different places. I am well aware of the variations within the shells of the various Android devices and their system versions. I presume I am correct in assuming that you are no more aware than I am of the full list of settings required by KPM on the Samsung Galaxy A53 5G version 13. In which case we should consider bringing this conversation to an end.

1. Premium 2. I've never contacted Bosch from the Android. Bosh got into my password list via Windows. I probably found their web site via Google. I have accessed the Kaspersky forum from the Android via Google but I usually follow the labyrinth starting from My Kaspersky. That applies to Windows/iPad/Android. Side issue? I doubt it it. When I first installed KPM on the Android I received a number of notices which flashed on the screen very quickly. One was satisfied by clicking on a button bar. The other came and went so quickly I could barely identify what it was about other than the "Autofill of Passwords" doesn't work and something about installed services. I could not determine the nature of the installed services or where to find them. Following my recent deletion and reinstallation of KPM I have started to receive the same messages again. This time the second message stayed on the screen. It read "Password Autofill doesn't work. Turn on the required settings to enable password autofill." I have done a quick search but I have not yet found anything which seems to fill the bill. Do you have any idea of what the required services are and where I might find them? These may be the answer to my problem.

OK, I've done all that. I don't know how to tell whether or not it has picked up the License/Subscription bu it certainly appars to have synchronised with the KPM cloud storage. I've done nothing else with it since the installation and setup. What's next?

Should I make use of the Install Link provided by Kaspersky? I didn't when I installed Kaspersky on either the Android phone or the equally troublesom iPad. At that time I wasn't aware that such a link existed. It has since occurred to me that the link may provide an installation code which isn't available from a simple install-and-type-in-the-log-in-data type of installation. That's as it may be. I will wait until I hear back from you.

Questions: 2. Version 11.105.4.10750 5. Yes, all identical. It was the first thing I checked. 6. Done as instructed. 7. Ditto. 8. KPM uninstalled from Android. 9. Power is off and will stay off ...

My first attempt t replying locked up. The Android has KPM version 9.2.95.14 The software installed is Kapersky Premium, consisting of Automatic-AntiVirus, Scan Device, Safe Browsing, Smart Home Monitor (OFF), App Lock (OFF), Where is my device (OFF), Safe Messaging (OFF), Weak Settings Scan, Call Filter (OFF), Secure QR Scanner,Update antivirus databases (11.11.2023). I have no idea of the version of any of these and have no success looking for them. Subscription in all cases. The Android is turned off rarely. It was turned off about two weeks ago and, again, about 5 minutes ago. It makes no difference to its ability to autofill. [I haven't mentioned it yet but I have the same problem with my iPad. Both had Kaspersky installed at about the same time. I mention it only in case it gives you an idea.]

KPM version 9.2.95.14 Kapersky installed - Kapersky Premium. Software installed:

No, I don't see either of the numbered icons on any site.

My apologies. I didn't mean to post my email address, but it was late in the evening and I inadvertently dragged in the wrong file. However I must admit that I didn't notice the repetition of my email address in the autologin setting and that would have remained even if I had used the correct image. I'm not greatly concerned. I've been using my email address on Usenet for the last thirty years without any problems. I'm more concerened at the three times I have been notified that my personal data has been included in the harvest of data from one commercial database or another. In any case, you will have gathered that autologin is enabled. Does that leave us any further ahead?

If I have understood you correctly, the answers to your questions are as in the following snips:

I've switched off 'save passwords' and 'autosign in' for Chrome and the equivalent for Samsung Internet. The situation still is that neither will autofill passwords. And yes, I thought that might be the case with Youtube.

Aah! At last I understand where you are coming from. I thought you were referring to opening up a browser and entering login data directly via the browser. Undoubtedly the various apps must use a browser, if only because the browser is needed to handle the stream of HTML which is about to descend upon it. The same applies to logging in from KPM: it will have to log in via a browser in order to handle the incoming stream of data. I'm still coming to grips with Android but I have established that up to now the phone has been using Chrome as browser. It offered Samsung Internet as an alternative and I have switched overe to that and have found that this has made no difference to autofill problem. I have also confirmed that the change of browser have made no difference to the required in-machine settings. With regard to your question 3: On digging in, I fould that with a number of sites that I thought were recognizing me, it was in fact a question of how far they let me in before they wanted my User Name and password. There were two which seemed to recognise me. First was my health insurer HTTPS//identity.southerncross.co.nz. This surprised me by autofilling the user name and password. But then it added that an error had occurred and please come back later. The other one which recognised me without a login was www.youtube.com. Finally, I can find no reference to 'save passwords' or 'auto-sign-in' for the Samsung Galaxy A53 5G but then I'm new to the Android world.