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Kaspersky Internet Security

Get help with Kaspersky Internet Security for Windows, macOS and Android
  1. RedRockRick
    Started by RedRockRick,

    I do not know how to unblock my camera on my iMac Pro - I have already checked my Security and Privacy settings. Also, I saw a message come up that stated Kaspersky had the camera blocked. I need it unblocked for a ZOOM call. This is urgent.

    • 3 replies
    • 3.2k views
  2. user236

    I can freely print screen when Protected Browser is running (or do it with scissors windows tool). I’ve checked it in Google Chrome (85.0.4183.121 version) and Firefox (81.0 64-bit version) browsers. Windows 10 pro 2004, KIS 21.1.15.500 (b)

    • 9 replies
    • 1.5k views
    Flood and Flood's wife
  3. Behagai

    hi, I have a network Brother MFC-L5750DW printer. i can use it as a printer - perfectly. i can also connect to the printer using my web browser entering the printer IP (192.168.1.100) how ever, every time i want to scan i get a message that the device is not available. also when i try from the device directly, it replays that he cannot find the computer. i tried reinstall all software, driver and update firmware. i believe that KIS is blocking it but i cannot find what to do. can you pls assist me.

    • 4 replies
    • 2.5k views
  4. Flood and Flood's wife
    Started by Flood and Flood's wife,

    How to get trace files

    • 3 replies
    • 981 views
  5. Guest #8506
    Started by Guest #8506,

    So despite being assured a number of months ago that the issue with respect to Asana not being able to load whilst protection is enabled STILL hasn’t been resolved. I am definitely not renewing this product if you cannot use it with Asana, one of the most widely used work management tools around. What a joke.

    • 16 replies
    • 2.3k views
  6. Ramandeep Singh
    Started by Ramandeep Singh,

    KIS 2021 context menu scanning Not show current status of detected threats, please change context menu scanning status, Kaspersky shows only fie scanning status,………...status shows after scanning is complete.……...

    • 6 replies
    • 1.1k views
  7. Blondie59
    Started by Blondie59,

    Hello, I need some help please. The Search For Activity Traces isn’t functioning on our Kaspersky Internet Security 2020. We hit Search For Activity Traces you don’t see anything on the bar, it says please wait and the bar is just clear you don't see the bar move, and you don’t see the percent number change stays at 0 and then next, it takes you to the Search For Activity Traces Completed and then I hit Next and up pops up Privacy Cleaner and it say the Wizard Is Cleaning user activity and on that bar you don’t see it move, it is just clear and he percentage stays at 0 and it says completed, then you can reboot your computer. When Kaspersky downloaded this version b…

    • 2 replies
    • 1.3k views
    Flood and Flood's wife
  8. Guest #14524

    I’ve hardly had Kaspersky for a year and since a couple of months ago, my Kaspersky Internet Security antivirus crashes my Macbook Air 2017 everytime the laptop goes into sleep mode / hibernates or when I’m about to turn it off. When I try to turn my computer off it turns off but then turns on again saying that an unexpected event happened which makes it restart and displays an error message (which you can see below). Now I want to install the latest update of Kaspersky but when it restarts in order to install the latest version, it crashes. What should I do?? Here’s an example of an error message I received: Mon Aug 3 22:30:25 2020 *** Panic Report *** panic(cp…

    • 2 replies
    • 1.8k views
  9. gamergey
    Started by gamergey,

    today i upgraded to kaspersky v21. now my youtube recommendations and notifications won't show up because apparently i'm not logged in. reloading the page will work for the recommended page, calling up the right page for the account that otherwise shows up as being signed in, the main page is also consistent with that account. turning kaspersky off resolves the problem handily, but this is't a solution for obvious reasons. on a somewhat related note, i recently extended my kaspersky subsription and ever since ideal no longer works through steam, despite having worked before and working through the browser. the problem almost certainly also is kasperky. why does ths soft…

    • 1 reply
    • 797 views
  10. GJMohrJr
    Started by GJMohrJr,

    I have 2 computers, both running windows10, connected to same private network. Computer 1 is running Kaspersky Internet Security. Computer 2 is running MS Defender. Computer 1 can access the shares on Computer 2 no problem. But Computer 2 cannot access the shares on Computer 1. Get error message “Windows cannot access \\Computer1 ….” If I pause Kaspersky protection on Computer 1, then Computer 2 CAN access the shares or Computer 1. What / How do I change in Kaspersky Internet Security to allow Computer 2 to access Computer 1 without having to pause protection??

    • 1 reply
    • 1.7k views
  11. Khan
    Started by Khan,

    Just noticed updated to Patch M. Just curious if anyone has any info or can point me to release notes fort his patch. Checked the Beta forum and no info there under Patches sub forum. Thanks for any assistance.

    • 4 replies
    • 1.3k views
  12. Guest #14467
    Started by Guest #14467,

    Using the Android full mobile version on a OnePlus 7 Pro One thing I found is quite annoying... when you put YouTube in the "app lock" section and rotate your mobile phone to watch a video it will lock you out and won't allow you to watch anything in landscape mode. I had to take YouTube from the "app lock" to make it work normally!?..can someone explain why this would happen?

    • 3 replies
    • 2.5k views
  13. mailalan
    Started by mailalan,

    I am using Kaspersky Internet Security 20.0.14.1085(I) on a Windows 7 machine. I added some entries to my Hosts file located in C:\Windows\System32\drivers\etc. After I did Kaspersky said it had detected Trojan.Win32.Host2.gen. It gave me no option to ignore that detection and kept replacing my updated version with the previous version. This happened several times. Now I cannot even open the hosts file. Everytime I try, I get a popup window saying “Access is denied”. The hosts file is not marked read only. All the users have full permissions. I added exclusions to Kaspersky for both the hosts file and the folder it is in but still cannot open it. I opened a command prompt…

    • 1 reply
    • 3.1k views
  14. deehar
    Started by deehar,

    I was surprised to find that as an English-speaking resident of the Netherlands I am directed to a clunky old-fashioned webpage in convoluted Dutch from the Irish bogs to make payments. Why is so much detailed information needed and why is Paypal not an option? Digital River proudly announces that they are saving you money but they are driving me to look for other suppliers of protection. Are there any other options?

    • 2 replies
    • 832 views
  15. uekikou
    Started by uekikou,

    Hi, I am a user from Malaysia. However, when I install Kaspersky there is only English is available. My I know how to switch the language from English to Chinese? Thank you.

    • 4 replies
    • 3.3k views
  16. D14BL0

    Hi Is it safe to torrent only using Kaspersky Internet Security, and no VPN? I am worried about hackers and malware. Many thanks

    • 4 replies
    • 4.5k views
    Flood and Flood's wife
  17. TiPinez
    Started by TiPinez,

    Hi all! How do I block a specific email adress via Kaspersky? Please help!

    • 0 replies
    • 770 views
  18. Guest #14358
    Started by Guest #14358,

    My Kaspersky Internet Security for Android locked my Samsung Galaxy J7 Prime after I restart it. I don’t have a pin for that. It also does not show FORGOT THE CODE in the screen so I can’t enter my recovery code. Please help I don’t want to wipe out my data. Here is a picture of my screen.

    • 0 replies
    • 961 views
    Flood and Flood's wife
  19. Moody

    Hello, I’m assuming Network Monitor tool is a real-time capturing tool for all type of traffics generated by all apps/processes. But, the attached screenshot showing something different to my assumption!!! Screenshot showing: qBittorrent (a torrent client) is receiving data at rate of 31.9 kB/s over 3 UDP connections from devices located globally. But KIS Network activity panel doesn’t show that and only showing 2 local connections without Zero traffic. Internet Download Manager (IDM) app is downloading a file over 1 TCP secure connection at a rate not exactly the same as Network Activity panel reporting. Total traffic rate of the 2 active apps listed above are not m…

    • 0 replies
    • 1.2k views
  20. Guest #14313
    Started by Guest #14313,

    Kaspersky internet security is unable to resolve “Virus.Boot.Malmo”. It’s detected but, not able to resolve (Delete or Quarantine). I need to know the severity of this issue and how to remove it. My PC is a DELL desktop running Windows 7Pro. We are multi-users of this office PC.

    • 0 replies
    • 924 views
  21. celsurf
    Started by celsurf,

    Seeing that Network Monitor suppose to capture all network traffic, wouldn’t this be a great source for tracking down an APT ? APTs create C2C channel (command and control) which communicates with the threat actor. Does Kaspersky capture this communication in Network Monitor ? Is it possible to have communication that isn’t captured by Network Monitor ? I’m assuming Network Monitor also captures UDP traffic as well but I can’t confirm.

    • 3 replies
    • 2.7k views
  22. mm aa
    Started by mm aa,

    Use hardware virtualization to improve your protection The checkbox is checked in settings This massage still appears

    • 3 replies
    • 1.2k views
  23. nexon
    Started by nexon,

    Sometimes is very difficult find right report. There are a lot of items. Grouping by date (like in windows explorer grouping by date) should be very helpful and clear. As you can see in screen below are repors from today (16.9.2020, 15.9, etc 05.09.) many days.

    • 5 replies
    • 931 views
  24. maxmathew
    Started by maxmathew,

    Hello, I wanted to report some button problems in KIS 2021 to inform you for fixes. Let me say first: i uninstalled KIS 2021 and reinstalled KIS2021 to overcome problems to understand if they occured during installation,or to understand if they they were because of some reasons related with my pc. But button “not visible” problems continued after reinstallation.. I attached the pictures which shows where the problems are.. By the way,i noticed that report interface is not seen as it should be, some objects, figures are not seen as it should be seen. I wanted to inform about that,too..In button problems, let me say, only buttons’ visibility is off, when i move the mouse o…

    • 42 replies
    • 6.9k views
  25. charlieapps
    Started by charlieapps,

    Kaspersky Internet Security 2020 icon is pulsing. Can anyone tell me why please ?

    • 2 replies
    • 1.5k views

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